February 27, 2020
Jennifer Miller, 608-266-1683
Elizabeth Goodsitt, 608-266-1683

DHS Announces Intent to Award Non-Emergency Medical Transportation Management Contract

Members will not experience any service disruption

The Department of Health Services (DHS) has issued its intent to award Veyo, LLC a contract to manage non-emergency medical transportation (NEMT) services for eligible Medicaid and BadgerCare Plus members. The NEMT manager arranges transportation for members to and from eligible Medicaid-covered services.

The intent to award is the result of a competitive procurement process. The current vendor, Medical Transportation Management, Inc. (MTM), has notified DHS that it intends to protest the award of the contract.

“Members will not experience any disruption to services,” said Curtis Cunningham, an Assistant Administrator within the Division of Medicaid Services. “Our top priority is ensuring that members continue to receive safe and reliable transportation to and from their medical appointments. We also want to make sure those members, providers, and other stakeholders stay well informed throughout this process.”

Members do not need to take any action and there will be no change in NEMT benefits. Members should continue to call the same number (866-907-1493) to access NEMT services through MTM.

Further communications will be issued as necessary. Learn more about NEMT.

Join our email list to receive updates about the NEMT manager transition or visit the NEMT manager transition page on the DHS website.