The Division of Quality Assurance, Bureau of Assisted Living (BAL) and the Division of Medicaid Services, Bureau of Adult Long Term Care Services (BALTCS) are partnering with the LeadingAge Wisconsin, Wisconsin Assisted Living Association (WALA), Wisconsin Center for Assisted Living (WiCAL), and Disability Service Provider Network (DSPN) to host online RESOLVE forums.

The purpose of RESOLVE forums is to create opportunities for BAL, BALTCS and the assisted living provider community to share information, address regulatory and funding issues, and to provide the opportunity to engage in interactive, productive, and meaningful dialogue.

How to Submit Questions

RESOLVE forums will provide opportunities to discuss many important topics, including provider questions submitted in advance. Use the RESOLVE 2018 survey to submit your questions on regulatory processes, interpretations, funding issues, initiatives or other issues.

RESOLVE Forum Dates and Topics


Forum Recording

Date and Time Agenda Topics Handouts

March 6, 2018
9:30 to 11:45 a.m.

Forum Recording

Home and Community-Based Setting (HCBS) Rule
  • General overview of rule
  • Validation review process
  • BAL implementation
  • Heightened scrutiny
  • HCBS best practices (assisted living providers will share how they have complied with the new regulations)

Wisconsin Coalition for Collaborative Excellence in Assisted Living (WCCEAL) Provider Quality Improvement

HCBS Slides (PDF)

June 5, 2018
9:30 to 11:45 a.m.

Forum Recording

Transitions in Care

Utilization of local emergency medical services
WCCEAL Provider Quality Improvement

Improving Care Transitions Slides (PDF)

September 4, 2018
9:30 to 11:45 a.m.

Forum Recording

Family Care in Assisted Living
  • Overview of the Family Care program
  • Managed care contracting process
  • Question and answer period

WCCEAL Provider Quality Improvement

Overview of Family Care (PDF)
December 4, 2018
1:00 to 3:00 p.m.

Incident Reporting

  • Incident reporting to BAL
  • Incident reporting to managed care organizations

WCCEAL Provider Quality Improvement



How to Join a Forum

There is no charge to participate in RESOLVE forums. RESOLVE forums will be conducted utilizing Adobe Connect software over the internet and will not be an in-person meeting. Adobe Connect software is a web conferencing product that allows users to conduct live meetings and presentations over the internet.

Refer to the Adobe Connect Meeting Technical Information document (PDF) to obtain information on required software you will need in order to attend an Adobe Connect Meeting and how to test your computer prior to attending the meeting.

Connect to the RESOLVE forum via Adobe Connect by 9:15 a.m. on the day of the meeting to ensure your equipment is functioning properly. Use the following link to join a RESOLVE forum: Select "Enter as a Guest" and then enter your full name and agency/organization.

Contact Us

If you have any questions, please contact Darien Woods at 608-266-7463

Last Revised: November 28, 2018