Community-Based Residential Facilities (CBRFs): Contact Us


There are several ways to file a complaint:

Filing a Complaint Resource Sheet, P-00082 (PDF) consumer information

Fire Reporting

All fires in a licensed health or residential care facility in Wisconsin must be reported to the Department of Health Services within 72 hours (check specific rule requirements).

  • You may use the Fire Report, F-62500 (Word) and fax to 608-267-0352. Questions about this process may be directed to the "Fire Authority" at 608-266-8016. Refer to DQA memo 17-003 (PDF) for additional information.

For information concerning the regulations or enforcement actions for Wisconsin CBRFs, please contact Cheryl Bott at 608-266-2495 or Sandy Finseth at 608-266-5754 or any of the Regional Offices.

Contact Us

Contact the DQA Regional Offices for information about the following:

  • Complaints about a CBRF
  • Regulations for CBRFs
  • The compliance history of a CBRF

Construction/remodeling of health care and residential facilities please see Plan Review Requirements.

You may also email the Division of Quality Assurance, attention Bureau of Assisted Living.

Last Revised: April 3, 2018