There are several ways to file a complaint with DQA:
- To contact the appropriate DQA Regional Office directly, please refer to the Bureau of Nursing Home Resident Care regional office map.
- To file a complaint online, email DQA at DHSwebmailDQA@wisconsin.gov.
- To use the toll free number to file a complaint dial 1-800-642-6552.
Filing a Complaint Resource Sheet (consumer information) (PDF, 55 KB)
All fires in a licensed health or residential care facility in Wisconsin must be reported to the Department of Health Services within 72 hours (check specific rule requirements).
You may use the Fire Report Form (Word, 78 KB) and fax to 608-267-0352. Questions about this process may be directed to the "Fire Authority" at 608-266-8016. Refer to DQA memo 15-007 (PDF, 186 KB) for additional information.
You may also email the Division of Quality Assurance.