For questions regarding corporate guardianships, call 608-266-8481 or email DHSDQACGuardianship@wisconsin.gov.
How to File Complaints/Grievances Against a Guardian
The wards of corporate guardians have rights as outlined in Wis. Admin. Code § DHS 85.13. The Department of Health Services, Division of Quality Assurance (DQA) approves entities to act as corporate guardians in the state of Wisconsin. If you feel that a corporate guardian is not serving in the best interest of the ward(s) or that a ward is being abused or exploited in any way, you may file a complaint.
Determine if the guardian is a corporate or non-corporate guardian. You can do so by searching the Directory of Approved Corporate Guardianships (PDF).
If the guardian is not a corporate guardian and does not appear on the Directory of Approved Corporate Guardianships, DQA does not have the authority to investigate the complaint. Complaints against non-corporate guardians may be directed to:
- Adult Protective Services (APS) in the ward's county of residence, or
- Register in Probate for the county/court that ordered the guardianship.
A corporate guardian is required to have a grievance process for resolving complaints/grievances. Consider the following:
- Have you contacted the corporate guardian to file a grievance?
- Has the corporate guardian taken steps to resolve your grievance/complaint?
- Is there a third party, such as the state Ombudsman Program, who can help resolve the issue prior to a formal complaint being lodged?
- Is the complaint serious enough that it needs immediate investigation without going through the grievance process?
If the guardian is an approved corporate guardian, you may file a complaint by:
- Calling DQA at 608-266-8481, or
- Calling the DQA toll-free complaint hotline at 1-800-642-6552, or
- Emailing DHSDQACGuardianship@wisconsin.gov.
Be prepared to provide information regarding the nature of the complaint including:
- Your name, address, and phone number so that DQA may contact you for follow-up. You may request to remain anonymous; however, the investigation may be incomplete if you cannot be contacted for additional information.
- The name and address of the corporate guardian.
- The name of the ward or wards that have been affected.
- The exact nature of the incident or alleged wrongdoing. Provide as much detail as possible about who was affected, when the incident occurred, where the incident occurred, how the ward was affected/harmed, and how you became aware of the incident/allegation.
- A description of the type and level of harm to the ward (physical, emotional, financial, etc.).
- Names and contact information for other parties who could provide additional information about the incident/allegation.