Personal Care Agencies (PCAs) - Contacts

Contacts in the State of Wisconsin

Listed below are the names, contact information and program area of individuals in DHS who are able to answer your questions about the application process, Medicaid certification, PCA rules, waiver requests, Family Care and Medicaid policy.

  • PCA application and how to obtain an application for Medicaid certification. To obtain application/attestation forms and answers to questions regarding the application process, contact Lisa Imhof.

  • Medicaid certification questions, contact ForwardHealth or call Provider Services at 800-947-9627.

  • For questions regarding survey rule compliance and interpretation, contact Cremear Mims

  • Request for discretionary variances and waivers of DHS 105.17 or DHS 107.112, contact Kevin Moore.

  • Medication, drug administration questions, contact Doug Englebert.

General Questions

Director, Bureau of Health Services:
Cremear Mims

Section Chiefs, Bureau of Health Services:
Ann Hansen
Michelle Doro


The Division of Quality Assurance (DQA) is responsible for assuring the health, safety, and welfare of the citizens of Wisconsin.  If any individual believes that a caregiver, agency, or DQA regulated facility has violated State or Federal laws pertaining to regulated entities, that individual has the right to file a complaint with DQA. 

There are several ways to file a complaint with DQA:

Filing a Complaint Resource Sheet (consumer information) (PDF, 55 KB)


Last Revised: December 22, 2015