Complaints
There are several ways to file a complaint:
- To file a complaint online complete the Complaint Intake Survey, F-00607.
- To use the toll-free number to file a complaint dial 800-642-6552.
- To contact the appropriate Division of Quality Assurance (DQA) Regional Office directly, please refer to the Bureau of Assisted Living regional office map.
- Please refer to Report Abuse, Neglect, or Misappropriation caregiver misconduct or Clients Rights - Complaint Process for additional information.
Fire Reporting
All fires in a licensed health or residential care facility in Wisconsin must be reported to the Department of Health Services within 72 hours (check specific rule requirements).
- All fires are to be reported by completing and submitting the online Health Care Facility Fire Report, F-62500.
Questions about this process may be directed to the "Fire Authority" at 608-266-8016. Refer to DQA memo 17-003 (PDF) for additional information.
Contact Us
Contact the DQA Regional Offices for the following:
- Regulations for RCACs
- Complaints about RCACs
- Compliance history of an RCAC
You may also email the Division of Quality Assurance, attention: Bureau of Assisted Living.
Last Revised: January 3, 2022
