FOCUS 2020 Conference

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The Wisconsin Department of Health Services, Division of Quality Assurance is pleased to introduce you to FOCUS 2020 – A Virtual Experience. While the platform and our interactions will be different, we feel we’ve developed a plan that will help ensure your success as an attendee during this year’s FOCUS conference.

While there are some additional challenges to hosting and attending a virtual conference, there’s also a ton of opportunity because we’re not bound by time and space in our virtual world. Instead of having access to FOCUS content for two days, you’ll now have access to content for nearly a month! We’ve also added a life safety component to the FOCUS conference this year.

We invite you to join us for over 50 speakers providing nearly 100 hours of enriching, valuable content at FOCUS 2020 – A Virtual Experience.

FOCUS Conference Details

The FOCUS 2020 conference will be a multi-week virtual conference. The majority of presentations will be pre-recorded and on-demand. They will be made available on or about Monday, November 2, 2020. Conference attendees will be able to view these presentations at their leisure through Friday, November 27, 2020.

The FOCUS 2020 conference will also have live sessions with several of the presenters. These sessions will occur on November, 17, 18, and 19, 2020. This is more like your typical conference. November 17 and 18 will run from 8:00 a.m. to 4:30 p.m. and November 19 will run from 8:00 a.m. to 3:30 p.m.

November 17 and 18 will begin with pre-recorded welcome messages followed by a keynote presentation. After the pre-recorded keynote presentation, there’ll be an hour-long, moderated, live question and answer session with the keynote speaker. Following a 90-minute lunch break, there will be two concurrent hour-long, moderated, live question and answer sessions with speakers chosen by the FOCUS 2020 committee. On November 18, there will be three concurrent, hour-long, moderated, live question and answer sessions with one of the tracks dedicated to the new life safety track of the conference.

November 19 will feature a plenary presentation instead of a keynote presentation. There will again be two concurrent, moderated, live question and answer sessions running from 8:30 a.m. to noon. Following an hour-long lunch break, there will be a plenary presentation followed by an hour-long, moderated, live question and answer session with the plenary speaker.

Who Should Attend?

  • Administrators
  • Architects
  • Case/Discharge Managers
  • Caregivers
  • Dietitians/Dietetic Technicians
  • Engineers
  • Maintenance Directors
  • Medical Directors
  • Nurses
  • Pharmacists
  • Physical Plant Managers
  • Quality Improvement Managers
  • Risk Managers
  • Social Workers
  • Therapists

What Provider Types?

  • Aging and Disability Resource Centers
  • Adult Family Homes
  • Care and Treatment Service
  • Community-Based Residential Facilities
  • Division of Quality Assurance
  • Facilities Serving People with Intellectual Disabilities
  • Home Health Agencies
  • Hospices
  • Hospitals
  • Nursing Homes
  • Residential Care Apartment Complexes




Registration Information

The University of Wisconsin - Stevens Point, Continuing Education and Outreach will be hosting registration.

Registration Fee: $150 per person

FOCUS 2020 Registration Website

Accessing Content

For the second year, the Whova conference management app will be running the digital show for the FOCUS conference. After a well-timed test run in 2019, attendees largely had positive things to say about Whova. This year, Whova will be even more integral to our conference as it will run the entire show. Whova is a free app for your Android or iOS mobile device. Shortly after you sign up for the FOCUS 2020 conference and receive a confirmation, you’ll be able to access the conference on the app. That’s where the fun starts!

Whova not only allows you to view the recorded and live sessions, but you’re able to communicate with speakers, exhibitors, and other attendees using personal messaging, the community forums, and the exhibitor area. All of the content will be accessible in Whova, including downloads of slide decks and other handouts.

Don’t like viewing videos on your phone or tablet? Whova offers a way to send a one-time use link to yourself to view sessions.

Continuing Education Hours (CEHs)

The FOCUS conference is seeking approval from the National Continuing Education Review Service (NCERS) of the National Association of Long Term Care Administrator Boards (NAB), National Association of Social Workers, Wisconsin Chapter, and the American Institute of Architects (AIA).

Conference participants will need to view recorded sessions and attend the live question and answer sessions associated with certain sessions to receive CEHs. Whova provides tracking details for all sessions and users.

Contact Information

For questions regarding registration contact: University of Wisconsin-Stevens Point Continuing Education at,

For questions regarding the FOCUS 2020 Conference contact: Leann Graffin at

Last Revised: September 30, 2020