Technical Information for Viewing Webcasts

The same link you were provided will be available for on-demand viewing after the event.

DHS uses Mediasite for our webcasting platform. Mediasite uses Silverlight to allow viewers to watch videos via the web on a PC or Mac. For best results in viewing a webcast, use Internet Explorer, Firefox, or Google Chrome. To verify that you can watch a webcast, follow this link to test your connection:

If you are unable to view webcasts, verify you have the latest Silverlight player at or contact your IT department for the necessary upgrades.

Live events are available for viewing via a PC, Mac, or iOS/Apple device only. For iOS devices, the Mediasite Player is available at the App Store for free:­‐mobile-­‐app/id483259660?mt=8

On-­demand events are available for viewing on all platforms, including Android devices.

If you experience buffering (video pauses) while viewing the webcast, check to verify your Internet connection. This has to do with your specific location, and whether or not you have sufficient bandwidth to view the webcast.

Internet Explorer-specific browsing

Screen is stuck at “The presentation has not started yet”: In IE in the upper right corner of your toolbar is a “wheel.” Click on that and then select “Compatibility View Settings” from the dropdown menu. In the new frame, select “” and click "add." Close that frame and refresh your web browser with the refresh icon or Ctrl + F5.

During a webcast: If the webcast slides are frozen, please refresh your browser with the refresh icon or Ctrl + F5.

We hope this will help you connect to our webcasts.

Last Revised: September 18, 2015