Skip to main content

Division of Quality Assurance: Bureau of Assisted Living Regional Offices and Behavioral Health Certification Section

The Division of Quality Assurance (DQA), Bureau of Assisted Living (BAL) and Behavioral Health Certification Section (BHCS) contacts are listed below.

Bureau of Assisted living counties served by regional offices map

If you do not know what county a community is in, please see the list of Wisconsin Geography and Maps maintained by the Department of Administration (DOA).

PLEASE NOTE: This map's boundaries do not coincide with those for the DHS regions.

Central office

Mailing address:

Division of Quality Assurance
Attn: Bureau of Assisted Living
201 E. Washington Ave., Room E300
Madison, WI 53703

Email: dhsdqabalcentral@dhs.wisconsin.gov

Fax: 608-226-5494

  • Cheryl Bott, cheryl.bott@dhs.wisconsin.gov, 608-266-2495
    • Quality assurance program specialist senior
    • Forfeiture review and enforcement, quality assurance
  • Cari Gast, cari.gast@dhs.wisconsin.gov, 920-360-9612
    • Quality assurance program specialist senior
    • Forfeiture review and enforcement, quality assurance
  • Lori Salzwedel, lori.salzwedel@dhs.wisconsin.gov, 608-220-6490 or 608-261-5993
    • Quality assurance program specialist senior
    • Quality assurance, Wisconsin Coalition for Collaborative Excellence in Assisted Living (WCCEAL), data analysis, policies/procedures
  • Rosa Van Valkenberg, rosa.vanvalkenberg@dhs.wisconsin.gov, 608-266-0408
    • Quality Assurance Analyst
    • Adult programs information system (APIS), workload statistics, policies/procedures, forfeiture and appeal tracking
  • Scott Zimbric, scott.zimbric@dhs.wisconsin.gov, 608-266-5754
    • Operations program associate
    • Administrative assistant

Statewide assisted living applications

Mailing address:

Division of Quality Assurance
Attn: Licensing Associates
200 North Jefferson Street, Suite 501
Green Bay, WI 54301

Email: dhsdqaballicensing@dhs.wisconsin.gov

Phone: 608-266-8482

These license permit program associate staff can help with new licenses and change of ownership requests.

Northwestern regional office

Mailing address:

PO Box 48
Eau Claire, WI 54702

Email: dhsdqabalwro@dhs.wisconsin.gov

Phone: 715-836-4790

Fax: 608-224-5705

Contacts

Survey staff

Surveyors assist in all counties. Main contacts for each county are listed below.

Counties covered

Ashland, Barron, Bayfield, Buffalo, Burnett, Chippewa, Clark, Douglas, Dunn, Eau Claire, Florence, Forest, Iron, Jackson, Juneau, Langlade, La Crosse, Lincoln, Marathon, Monroe, Oneida, Pepin, Pierce, Polk, Price, Rusk, Sawyer, St. Croix, Taylor, Trempealeau, Vernon, Vilas, Washburn

Northeastern regional office

Mailing address:

200 North Jefferson Street, Suite 501
Green Bay, WI 54301

Email: dhsdqabalnero@dhs.wisconsin.gov

Phone: 920-448-5252

Fax: 608-224-5704

Contacts

Survey staff

Main contacts for each county are listed below.

Counties covered

Adams, Brown, Calumet, Door, Fond du Lac, Green Lake, Kewaunee, Manitowoc, Marinette, Marquette, Menominee, Oconto, Outagamie, Ozaukee, Portage, Shawano, Sheboygan, Washington, Waushara, Waupaca, Winnebago, Wood

Southern regional office

Mailing address:

201 E. Washington Ave., Room E300
Madison, WI 53703

Email: dhsdqabalsro@dhs.wisconsin.gov

Phone: 608-264-9888

Fax: 608-264-9889

Contacts

Survey staff

Counties are not split by surveyor in this region.

Counties covered

Columbia, Crawford, Dane, Dodge, Grant, Green, Iowa, Jefferson, Lafayette, Richland, Rock, Sauk, Walworth, Waukesha

Southeastern regional office

Mailing address:

819 N. 6th St., Room 609B
Milwaukee, WI 53203-1606

Email: dhsdqabalsero@dhs.wisconsin.gov

Phone: 414-227-2005

Fax: 414-227-3903

Contacts

Survey staff

Counties are not split by surveyor in this region.

Counties covered

Kenosha, Milwaukee, Racine

Bureau of Assisted Living

Deputy Director, Kathy Teske, kathleen.teske@dhs.wisconsin.gov, 608-266-0371

Director, Kenneth Brotheridge, kenneth.brotheridge@dhs.wisconsin.gov, 608-266-8598

Behavioral Health Certification Section

The BHCS team covers the entire state and uses a different state map with surveyor assignments.

See the Behavioral Health Certification Section Staff webpage for program information.

Contacts

Survey staff

Surveyors travel state-wide as needed.

Division of Quality Assurance - Madison

Deputy Administrator, Gene Janke, eugener.janke@dhs.wisconsin.gov, 608-267-2843

Administrator, Alfred Johnson, alfred.johnson@dhs.wisconsin.gov, 608-266-7952

Glossary

 
Last revised April 6, 2026