Department of Health Services Logo

 

Wisconsin Department of Health Services

Operations Memos

BadgerCare Plus Handbook

Medicaid Eligibility Handbook

FoodShare Wisconsin  Handbook

Income Maintenance Manual

Income Maintenance Forms

BadgerCare Plus Publicatons

FoodShare  Publications

Medicaid Publications

Training

Eligibility Management (Income Maintenance) Home >> Systems Gateway>>Systems Gateway Help

Systems Gateway Help

Frequently Asked Questions (FAQ's)

Contact Us for edits

System Full Name Security/Contact Information

ACCESS

Access  to Eligibility Support Services Member Services at 1 800-362-3002
ACD Automated Case Directory New Account Information*

*Note: This is a link to the DWD Workweb. You must have access to the Workweb to open this link.  For information on that, see below under "DWD Workweb."

Or call  DCF Security (608) 264-6323 option 2 

Hours: M-R 7:00 am - 4:00 pm, Friday: 7:00 am - 3:30 pm

ASSET Automated System Support for Employment and Training New User ID Information: Fill out a DWSW-10-E.*  Instructions are on the back. For ASSET, on line 16, check the box labeled "ASSET" and choose access type "Case manager," "Viewer" or "Receptionist."

*Note: This is a link to the DWD Workweb. You must have access to the DWD Workweb to open this link.  For information on that, see below under "DWD Workweb."

DWD Division of Employment and Training (608) 267-9690 option 3

BST Barriers Screening Tool New User ID Information

DWD Help Desk (608) 266-7252

Hours:  M-F 6 am - 6 pm

CARES Client Assistance for Reemployment and Economic Support There are several ways to log into CARES.  For HOD issues, see "HOD" below.  

For general CARES ID questions and CARES ID password resets:

DHS Security (608) 261-6317 option 1

Hours: M-R 6:30 am - 4:30 pm, Friday: 6:30 am - 3:30 pm

State DHS staff with PWR CARES IDs should call (608) 261-4400 for password resets.

CATS Consolidated Automated Tracking System DWD Help Desk (608) 266-7252

Hours:  M-F 6 am - 6 pm

CCA Contact Center Anywhere Consortia Supervisors/Admins should contact the CCA Technical team at vedsccasystems@wisconsin.gov or 608-264-0200.
CCPI Child Care Provider Information New CCPI Requests should be sent to:

DCF Security
608-264-6323
Fax: 608-327-6420:
DWSSECURITY@wi.gov

Hours: M-R 7:00 am - 4:00 pm, Friday: 7:00 am - 3:30 pm

CCPI users should contact the Child Care Help Desk at childcare@wisconsin.gov or 608-264-1657 for technical assistance.

Hours: M-F 8:00 am to 4:00 pm

CSAW Child Care Statewide Administration of the Web New CSAW Requests should be sent to:

DCF Security
608-264-6323
Fax: 608-327-6420:
DWSSECURITY@wi.gov

Hours: M-R 7:00 am - 4:00 pm, Friday: 7:00 am - 3:30 pm

CSAW users should contact the Child Care Help Desk at childcare@wisconsin.gov or 608-264-1657 for technical assistance.

Hours: M-F 8:00 am to 4:00 pm

CWW

CARES Worker Web CWW access is granted through WAMS after a user successfully completes CWW training.  For WAMS issues, see "WAMS" below. See CARES above to receive CARES access.  
DWD Workweb Department of Workforce Development Workweb New User ID Information

DWD Help Desk (608) 266-7252

Hours:  M-F 6 am - 6 pm

EATS Emergency Assistance Tracking System New User ID Information 

DWD Help Desk (608) 266-7252

Hours:  M-F 6 am - 6 pm

EBT

eFunds/EBT  System

Electronic Benefits Transfer DHS Security (608) 261-6317

Hours: M-R 6:30 am - 4:30 pm, Friday: 6:30 am - 3:30 pm

ECF Electronic Case File Log into WAMS first.  For issues with WAMS, see below.  Then use CARES ID.  For issues with that, see CARES above.
EOS Enterprise Output Solutions DHS Security (608) 261-6317

Hours: M-R 6:30 am - 4:30 pm, Friday: 6:30 am - 3:30 pm

ForwardHealth iC ForwardHealth interChange  HP Security 

866-908-1363 option 1 (M-F 7:30 - 5:00) 

FSDW FoodShare Data Warehouse DCF Security (608) 264-6323 option 2.

Hours: M-R 7:00 am - 4:00 pm, Friday: 7:00 am - 3:30 pm

HOD Host On Demand New User ID Information *

*Note: This is a link to the DWD Workweb. You must have access to the DWD Workweb to open this link.  For information on that, see below under "DWD Workweb."

DWD Help Desk (608) 266-7252

Hours:  M-F 6 am - 6 pm

IMQA Income Maintenance Quality Assurance Review System

New Users must complete the Income Maintenance Quality Assurance (IMQA) Web Request (PDF) form F-16083 The user and user's supervisor sign it and forward it to the county security officer to route to DHS Security. The same form is used for new users and security profile changes. For questions on this contact the DHS Security group, 261-6317, option 1.

Hours: M-R 6:30 am - 4:30 pm, Friday: 6:30 am - 3:30 pm

For Password resets, contact the DWD Help Desk (608) 266-7252

Hours:  M-F 6 am - 6 pm

KIDS Kids Information Data System DCF Security (608) 264-6323 option 2.

Hours: M-R 7:00 am - 4:00 pm, Friday: 7:00 am - 3:30 pm

LTC Long Term Care Functional Screen New User ID Information

Login Problems:

(DHS) Security Desk at (608) 266-9198
Monday - Friday
8:00 am - 11:30 am and
12:30 pm - 4:00 pm

Technical Difficulties/Other Problems:

  • Receiving "Unable to Process" messages

  • System is not responding

Wisconsin Help Desk at (608) 261-4400
PTS Partner Training Services Learning Center  (920) 424-1071 or PTSREG@UWOSH.EDU
SAVE Systematic Alien Verification for Entitlements DHS Security (608) 261-6317

Hours: M-R 6:30 am - 4:30 pm, Friday: 6:30 am - 3:30 pm

WAMS Web Access Management System Production environment: New Users go to http://on.wisconsin.gov  

For forgotten passwords go to this site and click on the link to Account Recovery for password self-help information

or call

DHS Security (608) 261-6317

Hours: M-R 6:30 am - 4:30 pm, Friday: 6:30 am - 3:30 pm

For state staff that use the User Acceptance Testing (UAT) environment:

New UAT Users go to http://uaon.wisconsin.gov  

For forgotten UAT passwords go to the UAT Account Recovery page.  

WebI Web Intelligence Call DCF Security (608) 264-6323 option 2 for ACD, FoodShare Data Warehouse, Child Care, and W-2 Webi accounts.

Hours: M-R 7:00 am - 4:00 pm, Friday: 7:00 am - 3:30 pm

Call DWD Division of Employment and Training (608) 267-9690 option 3 for ASSET and Job Center Services Webi accounts.

WISA Wisconsin Integrated Security Application WISA uses a WAMS password.  See "WAMS" above.  Local security staff should contact DCF Security for help at (608) 261-6317

Hours: M-F 8 am - 4 pm

WISCCRS Wisconsin Child Care Regulatory System DWD Help Desk (608) 266-7252

Hours:  M-F 6 am - 6 pm

Other problems such as the user does not understand certain functionality, etc are referred to pirkko.moilanen@wisconsin.gov.

YoungStar Child Care Provider Ratings DWD Service Desk
608-266-7252
sdgen@dwd.wi.gov
 

Last Revised: August 04, 2014