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Non-Emergency Medical Transportation

Important Information for Members

As of August 1, 2013, Medical Transportation Management (MTM, Inc.) is Wisconsinís non-emergency medical transportation manager and is arranging transportation to covered appointments for Medicaid and BadgerCare Plus members. Please Note: Members should continue to call 866-907-1493 or TTY 800-855-2880 to schedule rides. Go to the member update for more information.

Please Note: If you have a medical emergency you should call 911.

Non-emergency medical transportation is a public transportation and shared ride service. Rides can include public transportation (such as a city bus), rides in specialized medical vehicles, or rides in other types of vehicles depending on your medical and transportation needs. If public transportation is not available, you will not be required to take it.

As the non-emergency medical transportation manager, MTM Inc. schedules and pays for rides to covered Medicaid and BadgerCare Plus appointments if you have no other way to get a ride to your medical appointment.

If neighbors, friends, relatives or voluntary organizations can give you a ride to your appointment, you will not be able to get rides through the transportation manager.

Who May Schedule Rides

You may be able to schedule rides with the transportation manager, if you are enrolled in one of the following programs:

  • Wisconsin Medicaid
  • BadgerCare Plus
  • Family Planning Only Services
  • Tuberculosis-Related Services-Only Benefit
  • BadgerCare Plus Express Enrollment for Pregnant Women

Other Resources:

Watch our NEMT videos:

Video: What is NEMT?
What is NEMT?

Video: Who can ride?
Who can ride?

Video: What happens when I call?
What happens when I call MTM?

Video: Getting to your appointment
Getting to your appointment

Video: Returning home from your appointment
Getting back home from your appointment

Please Note: Videos in additional languages arebeing made and will be posted when they are available.

Last Revised: April 28, 2014