Local MCO contact information (PDF,
Family Care and Partnership Program Map (PDF, 71 KB)
When a person decides to enroll in Family Care, they become a member of
a managed care organization (MCO). MCOs operate the Family Care program
and provide or coordinate services in the Family Care benefit. The Family Care benefit combines funding and services
from a variety of existing programs into one flexible long-term care
benefit, tailored to each individual’s needs, circumstances and
View a list of items covered in the Family
Care benefit package.
In order to assure access to services, MCOs develop and manage a
comprehensive network of long-term care services and support, either
through purchase of service contracts with providers, or by direct service
provision by MCO employees. MCOs are responsible for assuring and
continually improving the quality of care and services consumers receive.
MCOs receive a per person per month payment to manage care for their
members, who may be living in their own homes, group living situations, or
Some highlights of the Family Care benefit are:
What is Family Care?
Who does Family Care
Aging and Disability
Where in Wisconsin
can you find Family
How do you apply?
Why Family Care?
Being a Full Partner
in Family Care
People Receive Services Where They Live. MCO members receive
Family Care services where they live, which may be in their own home
or supported apartment, or in alternative residential settings such as
Residential Care Apartment Complexes, Community-Based Residential
Facilities, Adult Family Homes, Nursing Homes, or Intermediate Care
Facilities for Individuals with Intellectual Disabilities.
People Receive Interdisciplinary Case Management. Each member
has support from an interdisciplinary team that consists of, at a
minimum, a social worker/care manager and a Registered Nurse. Other
professionals, as appropriate, also participate as members of the
interdisciplinary team. The interdisciplinary team conducts a
comprehensive assessment of the member’s needs, abilities,
preferences and values with the consumer and his or her
representative, if any. The assessment looks at areas such as
activities of daily living, physical health, nutrition, autonomy and
self-determination, communication, and mental health and cognition.
People Participate in Determining the Services They Receive.
Members or their authorized representatives take an active role with
the interdisciplinary team in developing their care plans. MCOs provide support and information to assure members are making informed
decisions about their needs and the services they receive. Members may
also participate in the Self-Directed Supports component of Family
Care, in which they have increased control over their long-term care
budgets and providers.
For a complete list of the services that must be offered by
to the description of the long-term care benefit package in the Health
and Community Supports Contract.
Enrollment by Target Group
Refer to the monthly
snapshot of MCO enrollment data for current
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April 18, 2014