Family Care

COVID-19 Updates

We are committed to protecting the health and safety of our members and participants during the COVID-19 pandemic. To stay informed about the latest program updates, limitations to in-person contacts, general COVID-19 resources, and more:

For data on COVID-19 in Medicaid home and community-based services settings, please visit the Medicaid Adult Home and Community-Based Services: COVID-19 Data page.


Family Care logo

Family Care is a long-term care program that helps frail elders and adults with disabilities get the services they need to remain in their homes.


Family Care, which is a national model in long-term care, was created in 1999. It was part of an effort to redesign Wisconsin’s long-term care system.

Beginning in 2000, Family Care was introduced in Fond du Lac, La Crosse, Milwaukee, Portage, and Richland counties. The success of Family Care in those counties led to Family Care being expanded to more counties in 2007. By the end of 2010, Family Care was serving more than 30,000 members in 56 counties.

Because research showed that Family Care cost less than other programs while continuing to provide quality care, Governor Walker and the Legislature passed legislation in 2015 to expand Family Care to the entire state and end the wait list. Today, Family Care is available in all counties in Wisconsin. The last county adopted Family Care on July 1, 2018.


  • Choice: Give people better choices about the services and supports available to meet their needs.
  • Access: Improve people's access to services.
  • Quality: Improve the overall quality of the long-term care system by focusing on achieving people's health and social outcomes.
  • Cost effectiveness: Create a cost-effective long-term care system for the future.


Contact Information

If you cannot find the answer to your question, please send us an email or call Medicaid Member Services at 800-362-3002.

Last Revised: October 6, 2021