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Eligibility Management (Income Maintenance) Home >> Customer Help >> Renewal Help 

Customer Help - Renewal

All people enrolled in Wisconsin's ForwardHealth Programs (FoodShare, Medicaid, BadgerCare Plus, Family Planning Only Services and Caretaker Supplement) are required to do a renewal.  

You can renew your FoodShare, Medicaid, BadgerCare Plus and Family Planning Only Services benefits online, by mail or phone.  Please keep in mind,  if you are enrolled in more than one program, you may be able to renew all programs at the same time online at

For Caretaker Supplement, you must renew by phone, mail or in person.

Please note:  If you are enrolled in the BadgerCare Plus Core Plan you must do you renewal online at or by calling the Enrollment Services Center at 1-800-291-2002.

For FoodShare, you must have an interview to complete your renewal.  You will receive a letter from your agency at least 45 days before your renewal is due which will tell you how to get an appointment for your interview.  Your interview will be done by phone, unless you ask to have it in person.

Online at

If you already have a MyACCESS account:

  • Click on “Login to Account.”

  • Enter your User ID and Password and click the Login button.

  • Once on your MyACCESS page, look for the alert that says “Benefit Renewals Due For.”

  • Click on one of the program names to start your renewal.

If you do not have a MyACCESS account:

  • Click on “Create an Account” and follow the steps to set up an account.

  • You will see a message that says “Congratulations! You have created your secure MyACCESS account”. Click on the Click here link to go to your MyACCESS page.

  • Enter your User ID and Password and click the Login button.

  • Once on your MyACCESS page, look for the alert that says “Benefit Renewals Due For.”

  • Click on one of the program names to start your renewal.

Preprinted Renewal/Mail

If you are enrolled in BadgerCare Plus Standard or Benchmark Plans, you may receive a Preprinted Renewal Packet.  The packet will have an Application Summary preprinted with the information we have for you on file. You will be asked to review this information and make any changes you have on the summary. Also included is a Renewal Signature page, you must sign and return the completed renewal packet with any proof required to the agency. 

If you do not get a Preprinted Renewal Packet and want to use this to renew your benefits, contact your local agency and ask to have one sent to you.  You may also complete an application for each program you want to renew.

Please note: For SeniorCare members, a preprinted renewal form will be send to you about 45 days before your renewal is due.


If you choose to do your renewal by phone, you will need to contact your agency to set up a time for an appointment.


To complete your renewal, you may be required to provide proof of your answers.  You will get a letter about the proof you are required to send.  If you need help getting any of the items listed, contact your agency.  

Additional Links

Agency Directory - To find the telephone number and address of your local agency. or call 1-800-362-3002 to contact a Disability Benefit Specialist or Benefit Specialist at your local Aging and Disability Resource Center (ADRC) or County Aging Office.

Income Limits - To find current income limits.

Legal Services — To find the name and telephone number of who in your area can provide you with legal help.  You may also go to:  

Disability Rights of Wisconsin — Disability Rights Wisconsin is a private non profit organization which helps people across Wisconsin gain access to services and opportunity through its advocacy and legal expertise.*(exit DHS)


Last Revised: March 26, 2014