Due to the COVID-19 pandemic, MilES is temporarily closed to all in-person visits. MilES will remain closed to the public until state and local public health authorities indicate that social distancing recommendations are lifted.
Applicants and members are encouraged to apply for and manage their health care, FoodShare, Wisconsin Shares Child Care Subsidy Program, and Wisconsin Works (W-2) benefits using the ACCESS website. They are also encouraged to use the MyACCESS mobile app to check the status of their benefits, get important reminders, and submit documents.
The MilES Call Center, which can be reached at 888-947-6583 or 711 (TTY), will also be open during the regular hours of 8 a.m. to 4:30 p.m., Monday through Friday. Please bear with us as there may be longer than usual wait times during the closure.
The Wisconsin Department of Health Services partners with counties and tribes to provide eligibility services for people who are applying for or are enrolled in programs like Medicaid, BadgerCare Plus, and FoodShare. These eligibility services include:
- Helping you apply for or renew your benefits.
- Your application.
- Your renewal.
- Information you provide as verification or proof.
- Changes to your case.
- Conducting your FoodShare interview.
- Answering questions you have about your eligibility and case.
County agencies that provide eligibility services are often called income maintenance or economic support agencies. These county agencies have joined together to form 11 consortium across the state. Each consortium has its own call center to help you with eligibility services. The letters and other communications you get from the State of Wisconsin refer to both local county agencies and the consortium as “agencies.”
If you have questions about your eligibility or case, you can call the consortium that represents your county, and a worker will help you. You can also go in person to your local county or tribal agency during their regularly scheduled office hours.
Click the part of the map where you live to find your consortium contact information. A printer-friendly version of the map is also available.
Click the tabs below to find your consortium, tribe, or county contact information.
If you do not know the name of your county, you can find it by looking for your hometown on the list of Wisconsin municipalities.
Click a consortium for contact information and regularly scheduled FoodShare interview hours.
Click a tribe for contact information and regularly scheduled office hours.
Click a county for contact information and regularly scheduled office hours.
Aging and Disability Resource Centers
If you have questions about long-term care options, contact your local aging and disability resource center (ADRC) for help.
ForwardHealth Member Services
If you have questions about your health care benefits or need help finding a doctor, call ForwardHealth Member Services at 800-362-3002.
Health Care and FoodShare Benefits
You can apply for BadgerCare Plus, Medicaid, FoodShare, Caretaker Supplement, or Family Planning Only Services online, by phone, in person, or by mail.