If You Have Complaints about Wisconsin Health Care

Information about Division of Quality Assurance (DQA)

DQA Web Pages Information

Provider Types Regulated by DQA

DQA Listservs

Consumer Information

Provider Search

DQA Facility Directories

DQA Provider Training

DQA Numbered Memos

DHS Forms

Construction/
Remodeling of Health Care Facilities

WI Nurse Aide Training and Registry Info

Caregiver Program/ Background Checks

WI Adult Programs Caregiver Misconduct Registry

Assisted Living Useful Sites Referencing Standards of Practice

Abuse Investigation

• DDES Information Memo 2004-03, "Domestic Violence in Later Life and Sexual Assault Incidents Occurring in Facility Settings – A Resource Memo" 
• Revised Caregiver Misconduct Reporting Requirements For Entities Regulated by the Division of Quality Assurance, BQA memo 04-028

Developmental Disabilities

• Imagine - David Pitonyak's website with articles and resources for supporting persons with difficult behavior:

Fall Prevention

• Speak Up Initiatives: The Joint Commission's award-winning patient safety program

• Improving Health

• Clinical Practice Guideline: Falls and Falls Risk, 1998, American Medical Directors Association
• Guideline for the Prevention of Falls in Older Persons (PDF, 178 KB), American Geriatrics Society, British Geriatrics Society, and American Academy of Orthopaedic Surgeons Panel on Falls Prevention

Food Safety

• Four Simple Steps to Keep Food Safe from Harmful Bacteria (PDF, 686 KB) - Partnership for Food Safety Education
• Recommended Food Storage Times Cold and Dry Refrigerated and Frozen Foods from the University of Kentucky College of Agriculture

Infection Control

• American Journal of Infection Control: Safe Injection (PDF, 129 KB)
• World Health Organization: Guidelines on Hand Hygiene in Health Care
• Centers For Disease Control And Prevention:
  • Guideline for Hand Hygiene in Health-Care Settings
  • 2007 Guideline for Isolation Precautions: Preventing Transmission of Infectious Agents in Healthcare Setting
  • Guidelines for Preventing the Transmission of Mycobacterium tuberculosis in Health-Care Settings, 2005

Mental Health

• Promoting Emotional Health and Preventing Suicide: A Toolkit for Senior Living Communities (PDF, 914 KB)

Pain

• American Geriatrics Society Clinical Practice Guideline
  The Management of Persistent Pain
• American Society for Pain Management Nursing

Personal Care

• Bathing Without a Battle - A joint production of the Cecil G. Sheps Center of the University of North Carolina at Chapel Hill and the Oregon Health and Science University, in conjunction with the Institute of Aging of the University of North Carolina at Chapel Hill and EO Studios, Inc., Athens GA

Pressure Ulcers

• Feet Can Last a Lifetime - A Health Care Provider's Guide to Preventing Diabetes Foot Problems - A joint program of the National Institutes of Health and the Centers for Disease Control and Prevention.
• EPUAP and NPUAP Pressure Ulcer Prevention Quick Reference Guide EPUAP stands for European Pressure Ulcer Advisory Panel
• EPUAP and NPUAP Pressure Ulcer Treatment Quick Reference Guide
• National Pressure Ulcer Advisory Panel

Restraints

• Counting, Using, and Reducing Physical Restraints, BQA Memo 98-003
• Clinical Guidance for the Assessment and Implementation of Bed Rails in Hospitals, Long Term Care Facilities, and Home Care Settings, a document developled by the Hospital Safety Bed Workgroup
• Providing a Quality Life While Avoiding Restraints (PDF, 497 KB) - Guideline for Education - Jointly developed by the Division of Quality Assurance, the Wisconsin Board on Aging and Long Term Care and the Wisconsin Medical Directors Association

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Last Revised: February 21, 2013