If You Have Complaints about Wisconsin Health Care

Information about Division of Quality Assurance (DQA)

DQA Web Pages Information

Provider Types Regulated by DQA

DQA Listservs

Consumer Information

DQA Facility Directories

DQA Provider Training

DQA Numbered Memos

DHS Forms

Construction/
Remodeling of Health Care Facilities

WI Nurse Aide Training and Registry Info

Caregiver Program/ Background Checks

WI Adult Programs Caregiver Misconduct Registry

Assisted Living Useful Sites Referencing Standards of Practice

Abuse Investigation

• DDES Information Memo 2004-03, "Domestic Violence in Later Life and Sexual Assault Incidents Occurring in Facility Settings – A Resource Memo" 
• Revised Caregiver Misconduct Reporting Requirements For Entities Regulated by the Division of Quality Assurance, BQA memo 04-028

Developmental Disabilities

• Imagine - David Pitonyak's website with articles and resources for supporting persons with difficult behavior:

Fall Prevention

• Speak Up Initiatives: The Joint Commission's award-winning patient safety program

• Improving Health

• Clinical Practice Guideline: Falls and Falls Risk, 1998, American Medical Directors Association
• Guideline for the Prevention of Falls in Older Persons (PDF, 178 KB), American Geriatrics Society, British Geriatrics Society, and American Academy of Orthopaedic Surgeons Panel on Falls Prevention
• The Vanderbilt Fall Prevention Program, a comprehensive program for prevention of falls and injuries in long-term care residents - Wayne A. Ray, Ph.D. Dept of Preventive Medicine Vanderbilt University School of Medicine 1998

Food Safety

• Four Simple Steps to Keep Food Safe from Harmful Bacteria (PDF, 686 KB) - Partnership for Food Safety Education
• Recommended Food Storage Times Cold and Dry Refrigerated and Frozen Foods from the University of Kentucky College of Agriculture

Infection Control

• AJIC Safe Injection (PDF, 129 KB)
• Association for Professionals in Infection Control and Epidemiology guidelines and standards
• Centers For Disease Control And Prevention:
  • CDC Definitions of Nosocomial Infections (PDF)
  • Guideline for Hand Hygiene in Health-Care Settings (PDF)
  • Guideline for Isolation Precautions in Hospitals
• Guideline For  Isolation Precautions:  
  • Preventing Transmission of Infectious Agents in 
    Healthcare Settings 2007

Mental Health

• Promoting Emotional Health and Preventing Suicide: A Toolkit for

Nursing Standards

• Michigan Department of Community Programs, Best Practice Information

Pain

• American Geriatrics Society Clinical Practice Guideline
  The Management of Persistent Pain
• American Pain Foundation - For Bill of Rights, select "Publications from APF"
• American Society for Pain Management Nursing
• Clinical Practice Guideline: Pain Management in the Long-Term Care Setting, 1999, revised 2003 - American Medical Directors Association
• The Palliative Care Program, Medical College of Wisconsin
  • Palliative Care Program Educational Manuals
• Quality Improvement Guidelines for the Treatment of Acute Pain and Cancer, American Pain Society

Personal Care

• Bathing Without a Battle - A joint production of the Cecil G. Sheps Center of the University of North Carolina at Chapel Hill and the Oregon Health and Science University, in conjunction with the Institute of Aging of the University of North Carolina at Chapel Hill and EO Studios, Inc., Athens GA

Pressure Ulcers

• Feet Can Last a Lifetime - A Health Care Provider's Guide to Preventing Diabetes Foot Problems (PDF) - A joint program of the National Institutes of Health and the Centers for Disease Control and Prevention.
• National Guideline Clearinghouse
  • Pressure Ulcers in Adults: Prediction and Prevention, Clinical Practice Guideline Number 3
  • Treatment of Pressure Ulcers, Clinical Practice Guideline Number 15
• National Pressure Ulcer Advisory Panel

Restraints

• Counting, Using, and Reducing Physical Restraints, BQA Memo 98-003
• Clinical Guidance for the Assessment and Implementation of Bed Rails in Hospitals, Long Term Care Facilities, and Home Care Settings, a document developled by the Hospital Safety Bed Workgroup
• Providing a Quality Life While Avoiding Restraints (PDF, 497 KB) - Guideline for Education - Jointly developed by the Division of Quality Assurance, the Wisconsin Board on Aging and Long Term Care and the Wisconsin Medical Directors Association

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Last Revised: November 30, 2011