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Wisconsin Department of Health Services

Division of Quality Assurance
(608) 266-8481

DQA Web Pages Information

Provider Search

Choosing WI Residential Options

If You Have Complaints about Health/ Residential Care Providers

Directories

Assisted Living Facilities (CBRFs, adult family homes, etc.)

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Facilities Serving People with Developmental Disabilities

Health Care Facilities (home, health, hospitals, laboratories, etc.)

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WI Adult Programs Caregiver Misconduct Registry

Assisted Living Facility Profiles - Basics

IMPORTANT: Please review the information on this page and the Glossary of Profile Terms before accessing the facility profiles.

The assisted living facility profile includes compliance history for the four (4) assisted living provider types regulated by the Division of Quality Assurance (DQA). The provider types are:

DQA conducts surveys of assisted living facilities every two years to review compliance with applicable administrative codes, standards and state statutes. In addition, the Division responds to complaints received against providers.

  • RCACs may be certified or registered. Certified RCACs may accept tenants that receive public funding while registered RCACs serve private pay only tenants.
  • The Department’s oversight of registered RCACs is limited to conducting complaint investigations. Information for registered RCACs will only appear in the profile under the complaint section, if applicable.

The facility profile is divided into four categories:

  1. Facility Name and Status

  2. Survey History

  3. Enforcement History

  4. Complaint History

Detailed information regarding facility size, client group(s) served, owner/ licensee information, etc., can be found on the facility directories.

Dates at the top of each profile indicate the time period for which survey activities are identified. Survey information related to dates outside this time period may be obtained by contacting the appropriate DQA regional office for the county in which the facility is located.

Profile information is available only for facilities that are currently licensed (open facility). Licenses for assisted living facilities are not transferable. Therefore, records for facilities that experience a change of ownership are closed and then opened under the new owner/licensee.

  • Information on closed facilities may be obtained by contacting the appropriate DQA Regional Office for the county in which the facility is located.

The Profile is a “Snapshot” – Not the Complete Picture

The assisted living facility profile is designed to provide an overview of the results of DQA inspections.

When comparing facilities in terms of quality of care and safety, consumers should keep in mind that the profile does not reflect such factors as facility size or the complexity of healthcare needs of its residents/tenants.

In light of this, the profile is a “snapshot” of the facility – not the complete picture. Inspection information measures whether the facility meets the minimum standard for a particular set of requirements at the time of that inspection.

When comparing one facility’s profile results to another, the consumer should compare facilities that provide services to the same client group(s) and that are similar in size.

Please note that information on this website should not be construed as an endorsement or advertisement for or against any assisted living facility by DQA.

In addition to reviewing the assisted living facility profiles, we encourage people to visit facilities in person and talk with providers. The Assisted Living Facility Checklist (P-60579) (PDF, 124 KB) may also be helpful to you.

Consumers may also wish to contact organizations that represent a wide range of health and community care contacts:

Disclaimer: Assisted living facility profile information is provided as a public service by the Wisconsin Department of Health Services (DHS). The Department neither endorses any facility nor guarantees that the information is accurate, up-to-date or complete.

This information, which should not be used as a sole source in selecting a facility, does not replace official information sources. The DHS is not responsible for any errors in or omissions from the compliance history information.

Last Revised: October 14, 2013