Personal Care Agencies (PCAs): PCA Forums

The Personal Care Agency (PCA) forums are facilitated by the Division of Quality Assurance (DQA), Bureau of Health Services (BHS). These forums are intended for professionals working in the personal care industry.

Past PCA Forums

Personal Care Agencies Renewal/Annual Report Process and Operational Updates in the DHS DQA Provider Portal

• March 11, 2026 forum recording
• March 11, 2026 PCA Renewals and Operational Updates in the Portal presentation (PDF)
• Topics include:
  • Completing the annual report/renewal in the DHS DQA Provider Portal (Portal)
  • Submitting operational updates through the Portal
  • Provider questions and answers

PCA Forum Introduction to the DHS DQA Provider Portal

• February 9, 2026 forum recording
• February 9, 2026 slide presentation (PDF)

PCA Provider Webinar - Part 1

• October 12, 2022, 1-3 p.m. forum recording
• October 12, 2022 Forum Q&A Document (PDF)
• PCA application, regulation and survey process. Topics include:
  • PCA Regulation Overview
  • PCA Application Process
  • Caregiver and Entity Background Checks
  • Survey Readiness Initial Surveys and Recertification
  • Complaint Investigations

PCA Provider Webinar - Part 2

• November 9, 2022, 1-3 p.m. forum recording
• November 9, 2022 Forum Q&A Document (PDF)
• Medicaid enrollment and electronic verification visit (EVV) requirements for PCAs. Topics include:
  • Medicaid Application Process
  • Medicaid Program and Policy Overview
  • Role of the Office of the Inspector General (OIG)
  • EVV Requirements