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Personal Care Agencies (PCAs): PCA Forums

The Personal Care Agency (PCA) Forum was facilitated by the Division of Quality Assurance (DQA), Bureau of Health Services (BHS). These forums are intended for professionals working in the personal care industry who would like more information on the following topics.

Past Personal Care Agency Forums

October 12, 2022, 1-3 p.m. - Forum Recording

PCA application, regulation and survey process. Topics include:

  • PCA Regulation Overview
  • PCA Application Process
  • Caregiver and Entity Background Checks
  • Survey Readiness – Initial Surveys and Recertification
  • Complaint Investigations

Forum Q&A Document (PDF)

November 9, 2022, 1-3 p.m - Forum Recording

Medicaid enrollment and electronic verification visit (EVV) requirements for PCAs. Topics include:

  • Medicaid Application Process
  • Medicaid Program and Policy Overview
  • Role of the Office of Inspector General (OIG)
  • Electronic Verification Visit (EVV) Requirements

Forum Q&A Document (PDF)

Last revised January 27, 2023