Family Planning Only Services Program: Member Information

Upcoming changes to the NEMT manager

In August of 2022, Veyo, the current manager for non-emergency medical transportation (NEMT) in Wisconsin, was purchased by Medical Transportation Management (MTM), Inc.

Veyo has started their transition to MTM in Wisconsin. The Wisconsin NEMT program has begun using MTM Link, the MTM ride scheduling and mileage reimbursement system. There are no changes to NEMT covered services.

For information about the transition, visit the Medicaid NEMT Manager webpage or the Veyo Wisconsin website.

If you need help with your trip during the transition, call 866-907-1493 and select the Where's My Ride option.

The Family Planning Only Services Program provides certain services and supplies to prevent unplanned pregnancies.

Find out what you need to know as a member of the Family Planning Only Services Program.

Using your ForwardHealth card

After you are in the Family Planning Only Services Program, we’ll send you a ForwardHealth card in the mail. If you had Family Planning Only Services, BadgerCare Plus, or Medicaid in the past, you won’t get a new card. You can use the same card you used before.

Need a card? Go to your ACCESS account or call ForwardHealth Member Services at 800-362-3002.

Your ForwardHealth card includes your name. It also has a 10-digit number and magnetic stripe. There is a place for you to sign your name as soon as you get it. If you need help, the Member Services phone number is on the card.

You must show your card when you go to the doctor. You also need it when you pick up medicine at the pharmacy.

Getting services

Before getting a service, tell your family-planning provider that you are a member of the Family Planning Only Services Program. Your provider must tell you if the service is covered. If you choose to get a service that is not covered, you will have to pay for that service.

Getting referrals

At times, your family planning provider may not offer a service you need. The provider will then refer you to a provider who offers that service.

Federal law allows you to choose your own provider. You can go to any family planning provider who accepts your ForwardHealth card.

You may need follow-up care that your benefits do not cover. Your provider may refer you to a local health center or federally qualified health center. You can also go to a free or low-cost clinic.

Need help? Ask your family planning provider about getting a referral.

Reporting changes

If you move, you need to report your new address. You must make this update within 10 days. You can report changes:

On the ACCESS website.
To your agency by phone or in person.
By using the Information Change Report, F-10183.

Renewing your benefits

Every year, you must renew your benefits. A month before your benefits end you will get a letter. The letter will tell you how to renew them.

Learn more about renewals.