Department of Health Services Logo

 

Wisconsin Department of Health Services

Division of Quality Assurance
(608) 266-8481

DQA Web Pages Information

Provider Search

Choosing WI Residential Options

If You Have Complaints about Health/ Residential Care Providers

Directories

Assisted Living Facilities (CBRFs, adult family homes, etc.)

Nursing Homes

Facilities Serving People with Developmental Disabilities

Health Care Facilities (home, health, hospitals, laboratories, etc.)

Alcohol & Other Drug Abuse and Mental Health

WI Adult Programs Caregiver Misconduct Registry

If You Have Complaints Concerning Health or Residential Care in Wisconsin

The Division of Quality Assurance (DQA) is responsible for assuring the health, safety, and welfare of the citizens of Wisconsin.  If any individual believes that a caregiver, agency, or DQA regulated facility has violated State or Federal laws pertaining to regulated entities, that individual has the right to file a complaint with DQA. 

There are several ways to file a complaint with DQA.  Refer to the options that are listed under each provider type below. 

During the complaint intake process, you may be asked for the county the provider is located in. If you do not know what county a community is in, please see Wisconsin Cities, Villages, Townships and Unincorporated Places (PDF, 160 KB)

In addition to the information below, please also view "Problems with Health Professionals" in the Wisconsin Consumer Guide to Health Care, especially regarding billing and insurance.

Nursing Homes

Assisted Living Facilities

Includes Community Based Residential Facilities and Adult Family Homes (group homes), Adult Day Care and Residential Care Apartment Complexes

Facilities Serving People with Developmental Disabilities

Home Health and Hospice Agencies

Clinical laboratories or analysts (including alcohol testing)

Other Non-Long-Term Care Providers

Hospitals, Ambulatory Surgical Centers, End Stage Renal Dialysis, Outpatient Rehabilitation Agencies, Personal Care Agencies, Rural Health Clinics

  • Contact the Division of Quality Assurance at (608) 266-8481.

  • To file a complaint online select: The Online Complaint Intake System.
  • To use the toll free number to file a complaint dial 1-800-642-6552.

Mental Health and Substance Abuse Treatment Programs

  • Contact the Behavioral Health Certification Section of the Division of Quality Assurance at (608) 261-0656.

  • To file a complaint online select: The Online Complaint Intake System.
  • To use the toll free number to file a complaint dial 1-800-642-6552.

Complaints Regarding Caregiver Misconduct

Specific incident between a caregiver and a resident or patient, including but not limited to:

  • abuse (hitting, slapping, verbal, mental, sexual)

  • neglect (intentionally withholding care, failure to carry out a plan of care, disregard of policy)

  • misappropriation (theft of money, identity, credit cards or jewelry, misuse of property, such as using a client's phone without consent)

For all misconduct complaints regarding:

  • non-credentialed caregivers (nurse aides, home health aides, personal care workers, etc.)

  • credentialed staff (nurses, doctors, dentists, counselors, etc.)

  • professional staff who are certified by the WI Certification Board

Call the Caregiver Intake Unit at (608) 261-8319, Division of Quality Assurance, or

To file a complaint online select: The Online Complaint Intake System, or

To use the toll free number to file a complaint dial 1-800-642-6552. 

Additional Complaint Information

U.S. Department of Health and Human Services, Office for Civil Rights: How to File A Health Information Privacy Complaint (HIPAA) (exit DHS)

PDF: The free Acrobat Reader software is needed to view and print portable document format (PDF) files. Learn more.

Last Updated: October 11, 2013