If You Have Complaints Concerning Health
or Residential Care in Wisconsin
The Division of Quality Assurance (DQA) is responsible for
assuring the health, safety, and welfare of the citizens of
Wisconsin. If
any individual believes that a caregiver, agency, or DQA
regulated facility has violated State or Federal laws pertaining to
regulated entities, that individual has the right to file a complaint with
DQA.
There are several ways to file a complaint with DQA. Refer to
the options that are listed under each provider type below.
During the complaint intake process, you may be asked for
the county the provider is located in. If you
do not know what county a community is in, please see Wisconsin
Cities, Villages, Townships and Unincorporated Places (PDF,
160 KB)
In addition to the information below, please also view "Problems
with Health Professionals" in the Wisconsin Consumer Guide to Health
Care, especially regarding billing and insurance.
Nursing Homes
Assisted Living Facilities
Includes Community Based Residential Facilities and Adult
Family Homes (group homes), Adult Day Care and Residential Care Apartment
Complexes
Facilities Serving People with Developmental Disabilities
Home Health and Hospice Agencies
Clinical laboratories or analysts (including
alcohol testing)
Other Non-Long-Term Care Providers
Hospitals, Ambulatory Surgical Centers, End Stage Renal Dialysis,
Outpatient Rehabilitation Agencies, Rural Health Clinics
Mental Health and Substance Abuse Treatment Programs
Complaints Regarding
Caregiver Misconduct
Specific incident between a caregiver and a
resident or patient, including but not limited to:
-
abuse (hitting,
slapping, verbal, mental, sexual)
-
neglect (intentionally withholding
care, failure to carry out a plan of care, disregard
of policy)
-
misappropriation (theft of money, identity, credit cards or
jewelry, misuse of property, such as using a client's phone without
consent)
For all misconduct complaints regarding:
-
non-credentialed caregivers (nurse aides,
home health aides, personal care workers, etc.)
-
credentialed staff (nurses,
doctors, dentists, counselors, etc.)
-
professional staff who
are certified by the WI Certification Board
Call the Caregiver
Intake Unit at (608) 261-8319, Division of Quality Assurance, or
To file
a complaint online select: The
Online Complaint Intake System, or
To use the toll free number to file a complaint dial 1-800-642-6552.
Additional Complaint
Information
U.S. Department of Health and Human Services, Office for
Civil Rights: How
to File A Health Information Privacy Complaint (HIPAA) (exit
DHS)
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Last Updated: June 18, 2012 |
