The Long-Term Care Ombudsman

A service of the Wisconsin Board on Aging & Long Term Care.

The Long Term Care ombudsman responds to complaints and problems of residents or recipients of long term care, such as care in nursing homes, community-based residential facilities, and services of managed long-term care programs.

Board on Aging and Long Term Care
1402 Pankratz Street, Suite 111
Madison, WI 53704-4001

800-815-0015 Toll free
608-246-7001 Fax


Working with agencies, residents and families, the ombudsman investigates and resolves problems, provides information, referral and consultation and works with licensing, certification, and other enforcement agencies to improve the quality of care in long-term facilities and programs.

The ombudsman can help with concerns and problems about:

  • The quality of long term care provided.
  • Facility residents' rights.
  • Personal needs allowance.
  • Physical abuse and neglect.
  • Dietary needs.
  • Financial issues (i.e., billing, government benefits, financial exploitation).
  • Physical or chemical restraints.
  • Facility transfer and discharge issues.
  • Privacy and confidentiality.
  • Denial of community services.

The ombudsman can help with questions like:

  • What are some alternatives to nursing home placement?
  • How can you pay for long term care?
  • When should power of attorney or guardianship be initiated?
  • How do you go about finding the appropriate community-based services?
  • Do residents have the right to refuse treatment?

Note: Family Care, Family Care Partnership and IRIS also have an ombudsman program for participants age 18 - 59.

Last Revised: February 25, 2021