Division of Quality Assurance: Bureau of Nursing Home Resident Care Regional Offices

The Division of Quality Assurance (DQA), Bureau of Nursing Home Resident Care (BNHRC) regional offices and contacts are listed below.

Note: Some counties are changing regions. This change will be effective November 1, 2023. Please reach out to your region's office email with questions.

Acronyms

RFOD: Regional Field Operations Director

RFOS: Regional Field Operations Supervisor

QAPS: Quality Assurance Program Specialist

OPA: Operations Program Associate

Northeastern Regional Office

200 North Jefferson Street, Suite 501

Green Bay, WI 54301

Office: 920-448-5255

Fax: 920-448-5253

Regional Office email: dhsdqabnhrcnero@dhs.wisconsin.gov

RFOD: Corrine Hayes, 920-448-5241, cell: 920-450-1720

RFOS: Sandra Schoen, 920-360-7903

QAPS: Carly Heyrman, 920-448-5081

OPA: Jennifer Van Straten, 920-448-5254

Counties Covered: Brown, Calumet, Door, Florence, Fond du Lac, Forest, Green Lake, Kewaunee, Langlade, Manitowoc, Marinette, Marquette, Menominee, Oconto, Outagamie, Ozaukee, Portage, Shawano, Sheboygan, Washington, Waupaca, Waushara, Winnebago, Wood

Southeastern Regional Office

819 N. 6th St., Room 609B

Milwaukee, WI 53203-1606

Office: 414-227-5000

Fax: 414-227-4139

Regional Office email: dhsdqabnhrcsero@dhs.wisconsin.gov

RFOD: Kristen Isham, 414-227-4563, cell: 414-750-2634

RFOS: Sue Farmer, 414-227-4908, cell: 414-507-3620 and Amy Quartaroli, 414-227-4914, cell: 414-380-7458

QAPS: Damon Scott, 414-227-4047

OPA: Kelly Roeder, 414-469-9999

Counties Covered: Jefferson, Kenosha, Milwaukee, Racine, Walworth, Waukesha

Southern Regional Office

1 West Wilson St., Room 455

PO Box 2969

Madison, WI 53701-2969

Office: 608-266-7474

Fax: 608-266-8975

Regional Office email: dhsdqabnhrcsro@dhs.wisconsin.gov

RFOD: Juli Brandt, 608-266-9422, cell: 608-220-5278

RFOS: Meaghan Baker, 608-266-8886, cell: 608-332-6447

QAPS: Ashley Swatzell, 608-266-8939

OPA: Kelly Lentz, 608-266-9432

Counties Covered: Adams, Columbia, Crawford, Dane, Dodge, Grant, Green, Iowa, Juneau, Lafayette, Richland, Rock, Sauk, Vernon

Northwestern Regional Office

610 Gibson St., Suite 1

Eau Claire, WI 54701-3687

Office: 715-836-4752

Fax: 715-836-2535

Regional Office email: dhsdqabnhrcwro@dhs.wisconsin.gov

RFOD: Janell Hoyt 715-836-3030, cell: 715-215-2674

RFOS: Catherine Kutz 715-559-2437

QAPS: Stephanie Kelly 715-836-4036

OPA: Michelle Bourget, 715-836-2299

Counties Covered: Ashland, Barron, Bayfield, Buffalo, Burnett, Chippewa, Clark, Douglas, Dunn, Eau Claire, Iron, Jackson, La Crosse, Lincoln, Marathon, Monroe, Oneida, Pepin, Pierce, Polk, Price, Rusk, St. Croix, Sawyer, Taylor, Trempealeau, Vilas, Washburn

Life Safety Code Questions

Contact the Office of Plan Review and Inspection (OPRI)

Deputy Director, Bureau of Nursing Home Resident Care - Madison

Jessica Radtke, 608-267-0351, cell: 715-360-5901

Director, Bureau of Nursing Home Resident Care - Madison

Ann Angell, 608-266-0310, cell: 608-219-9237

Administrator, Division of Quality Assurance - Madison

Otis Woods, 608-266-8847