Division of Quality Assurance: Bureau of Nursing Home Resident Care Regional Offices


The Division of Quality Assurance (DQA), Bureau of Nursing Home Resident Care (BNHRC) regional offices and contacts are listed below.

– Regional Field Operations Director
RFOS – Regional Field Operations Supervisor
QAPS – Quality Assurance Program Specialist
OPA – Operations Program Associate

Northeastern Regional Office
200 North Jefferson Street, Suite 501
Green Bay, WI  54301
Office: 920-448-5255
Fax: 920-448-5253
Regional Office email:

RFOD: Daniel Perron, 920-448-5240, cell: 920-362-0369
RFOS: Mary Van Rossum, 920-448-5241, cell: 920-360-1473
QAPS: Laura Johnson, 920-448-5256

Counties Covered: Brown, Calumet, Door, Florence, Fond du Lac, Forest, Green Lake, Kewaunee, Langlade, Manitowoc, Marinette, Marquette, Menominee, Oconto, Outagamie, Shawano, Sheboygan, Waupaca, Waushara, Winnebago

Northern Regional Office
2187 Stevens Street, Suite C
Rhinelander, WI 54501
Office: 715-365-2800
Regional Office email: DHSDQABNHRCNRO@dhs.wisconsin.gov

RFOD: (Acting) Tammy Modl, 715-836-3030, cell: 715-271-3703
QAPS: Sonja Murray, 715-365-2814

Counties Covered:  Ashland, Bayfield, Burnett, Clark, Douglas, Iron, Lincoln, Marathon, Oneida, Portage, Price, Rusk, Sawyer, Taylor, Vilas, Washburn, Wood

Southeastern Regional Office
819 N. 6th St., Room 609B
Milwaukee, WI 53203-1606
Office: 414-227-5000
Fax: 414-227-4139
Regional Office email: DHSDQABNHRCSERO@dhs.wisconsin.gov

RFOD: Carol Jean Rucker, 414-227-4563, cell: 414-380-7183
RFOS: Sue Farmer, 414-227-4908, cell: 414-507-3620 ; Kristen Isham, 414-227-4914, cell: 414-750-2634
QAPS: Damon Scott, 414-227-4047

Counties Covered: Jefferson, Kenosha, Milwaukee, Ozaukee, Racine, Walworth, Washington, Waukesha

Southern Regional Office
3319 West Beltline Highway, 4th Floor East
Madison, WI 53713
Office: 608-266-7474
Fax:  608-266-8975
Regional Office email: DHSDQABNHRCSRO@dhs.wisconsin.gov

RFOD: Juli Brandt, 608-266-9422, cell: 608-220-5278
RFOS: Luanne Leverentz, 608-266-8886, cell:  608-403-1933
QAPS: Vacant, 608-266-8939

Counties Covered: Adams, Columbia, Crawford, Dane, Dodge, Grant, Green, Iowa, Jackson, Juneau, La Crosse, Lafayette, Monroe, Richland, Rock, Sauk, Vernon

Western Regional Office
610 Gibson St., Suite 1
Eau Claire, WI 54701-3687
Office: 715-836-4752
Fax:  715-836-2535
Regional Office email: DHSDQABNHRCWRO@dhs.wisconsin.gov

RFOD: Tammy Modl, 715-836-3030, cell: 715-271-3703
OPA: Stephanie Kurz, 715-836-4036

Counties Covered: Barron, Buffalo, Chippewa, Dunn, Eau Claire, Pepin, Pierce, Polk, St. Croix, Trempealeau

Life Safety Code Questions:
Contact the Office of Plan Review and Inspection (OPRI)

Deputy Director, Bureau of Nursing Home Resident Care - Madison
Jessica Radtke, Deputy Director, 608-267-0351, cell 715-360-5901

Director, Bureau of Nursing Home Resident Care - Madison:
Ann Angell, 608-266-0310, cell 608-219-9237

Administrator, Division of Quality Assurance - Madison:
Otis Woods, 608-267-7185

Last Revised: June 18, 2020