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Division of Quality Assurance: Bureau of Nursing Home Resident Care Regional Offices

The Division of Quality Assurance (DQA), Bureau of Nursing Home Resident Care (BNHRC) regional offices and contacts are listed below.

Note: Some counties are changing regions. This change will be effective November 1, 2023. Please reach out to your region's office email with questions.


RFOD: Regional Field Operations Director
RFOS: Regional Field Operations Supervisor
QAPS: Quality Assurance Program Specialist
OPA: Operations Program Associate

Northeastern Regional Office
200 North Jefferson Street, Suite 501
Green Bay, WI 54301
Office: 920-448-5255
Fax: 920-448-5253

Regional Office email:

RFOD: Corrine Hayes, 920-448-5241, cell: 920-450-1720
RFOS: Sandra Schoen, 920-360-7903
QAPS: Carly Heyrman, 920-448-5081
OPA: Jennifer Van Straten, 920-448-5254

Counties Covered: Brown, Calumet, Door, Florence, Fond du Lac, Forest, Green Lake, Kewaunee, Langlade, Manitowoc, Marinette, Marquette, Menominee, Oconto, Outagamie, Ozaukee, Portage, Shawano, Sheboygan, Washington, Waupaca, Waushara, Winnebago, Wood

Southeastern Regional Office
819 N. 6th St., Room 609B
Milwaukee, WI 53203-1606
Office: 414-227-5000
Fax: 414-227-4139

Regional Office email:

BNHRC regions map
RFOD: Kristen Isham, 414-227-4563, cell: 414-750-2634
RFOS: Sue Farmer, 414-227-4908, cell: 414-507-3620 and Amy Quartaroli, 414-227-4914, cell: 414-380-7458
QAPS: Damon Scott, 414-227-4047
OPA: Kelly Roeder, 414-469-9999

Counties Covered: Jefferson, Kenosha, Milwaukee, Racine, Walworth, Waukesha

Southern Regional Office
1 West Wilson St., Room 455
PO Box 2969
Madison, WI 53701-2969
Office: 608-266-7474
Fax: 608-266-8975

Regional Office email:

RFOD: Juli Brandt, 608-266-9422, cell: 608-220-5278
RFOS: Meaghan Baker, 608-266-8886, cell: 608-332-6447
QAPS: Ashley Swatzell, 608-266-8939
OPA: Kelly Lentz, 608-266-9432

Counties Covered: Adams, Columbia, Crawford, Dane, Dodge, Grant, Green, Iowa, Juneau, Lafayette, Richland, Rock, Sauk, Vernon

Northwestern Regional Office
610 Gibson St., Suite 1
Eau Claire, WI 54701-3687
Office: 715-836-4752
Fax: 715-836-2535

Regional Office email:

RFOD: Janell Hoyt 715-836-3030, cell: 715-215-2674
RFOS: Catherine Kutz 715-559-2437
QAPS: Stephanie Kelly 715-836-4036
OPA: Michelle Bourget, 715-836-2299

Counties Covered: Ashland, Barron, Bayfield, Buffalo, Burnett, Chippewa, Clark, Douglas, Dunn, Eau Claire, Iron, Jackson, La Crosse, Lincoln, Marathon, Monroe, Oneida, Pepin, Pierce, Polk, Price, Rusk, St. Croix, Sawyer, Taylor, Trempealeau, Vilas, Washburn

Life Safety Code Questions

Contact the Office of Plan Review and Inspection (OPRI)

Deputy Director, Bureau of Nursing Home Resident Care - Madison

Jessica Radtke, 608-267-0351, cell: 715-360-5901

Director, Bureau of Nursing Home Resident Care - Madison

Ann Angell, 608-266-0310, cell: 608-219-9237

Administrator, Division of Quality Assurance - Madison

Otis Woods, 608-266-8847

Last revised November 7, 2023