Division of Quality Assurance: Bureau of Nursing Home Resident Care Regional Offices


The Division of Quality Assurance (DQA), Bureau of Nursing Home Resident Care (BNHRC) regional offices and contacts are listed below.

– Regional Field Operations Director
RFOS – Regional Field Operations Supervisor
QAPS – Quality Assurance Program Specialist
OPA – Operations Program Associate

Northeastern Regional Office
200 North Jefferson Street, Suite 501
Green Bay, WI  54301
Office: 920-448-5255
Fax: 920-448-5253
Regional Office email:

RFOD: Daniel Perron, 920-448-5240, cell: 920-362-0369
RFOS: Mary Van Rossum, 920-448-5241, cell: 920-360-1473
QAPS: Laura Johnson, 920-448-5256

Counties Covered: Brown, Calumet, Door, Florence, Fond du Lac, Forest, Green Lake, Kewaunee, Langlade, Manitowoc, Marinette, Marquette, Menominee, Oconto, Outagamie, Shawano, Sheboygan, Waupaca, Waushara, Winnebago

Southeastern Regional Office
819 N. 6th St., Room 609B
Milwaukee, WI 53203-1606
Office: 414-227-5000
Fax: 414-227-4139
Regional Office email: DHSDQABNHRCSERO@dhs.wisconsin.gov

RFOD: Carol Jean Rucker, 414-227-4563, cell: 414-380-7183
RFOS: Sue Farmer, 414-227-4908, cell: 414-507-3620 ; Kristen Isham, 414-227-4914, cell: 414-750-2634
QAPS: Damon Scott, 414-227-4047

Counties Covered: Jefferson, Kenosha, Milwaukee, Ozaukee, Racine, Walworth, Washington, Waukesha

Southern Regional Office
3319 West Beltline Highway, 4th Floor East
Madison, WI 53713
Office: 608-266-7474
Fax:  608-266-8975
Regional Office email: DHSDQABNHRCSRO@dhs.wisconsin.gov

RFOD: Juli Brandt, 608-266-9422, cell: 608-220-5278
RFOS: Luanne Leverentz, 608-266-8886, cell:  608-403-1933
QAPS: Ashley Swatzell, 608-261- 8875

Counties Covered: Adams, Columbia, Crawford, Dane, Dodge, Grant, Green, Iowa, Jackson, Juneau, La Crosse, Lafayette, Monroe, Richland, Rock, Sauk, Vernon

Northwestern Regional Office
610 Gibson St., Suite 1
Eau Claire, WI 54701-3687
Office: 715-836-4752
Fax:  715-836-2535
Regional Office email: DHSDQABNHRCWRO@dhs.wisconsin.gov

RFOD: Tammy Modl, 715-836-3030, cell: 715-271-3703
RFOS: Janell Hoyt, 715-215-2674
QAPS: Sonja Murray, 715-365-2814

Counties Covered: Ashland, Barron, Bayfield, Buffalo, Burnett, Chippewa, Clark, Douglas, Dunn, Eau Claire, Iron, Lincoln, Marathon, Oneida, Pepin, Pierce, Polk, Portage, Price, Rusk, St. Croix, Sawyer, Taylor, Trempealeau, Vilas, Washburn, Wood

Life Safety Code Questions:
Contact the Office of Plan Review and Inspection (OPRI)

Deputy Director, Bureau of Nursing Home Resident Care - Madison
Jessica Radtke, Deputy Director, 608-267-0351, cell 715-360-5901

Director, Bureau of Nursing Home Resident Care - Madison:
Ann Angell, 608-266-0310, cell 608-219-9237

Administrator, Division of Quality Assurance - Madison:
Otis Woods, 608-267-7185

Last Revised: November 23, 2020