Division of Quality Assurance (DQA)

The Division of Quality Assurance (DQA) is responsible for protecting and promoting the health, safety, and welfare of residents living in and being taken care of in the health and residential care facilities we regulate. DQA is responsible for regulating and licensing more than 40 different programs and facilities that provide health, long-term care, mental health services, substance abuse services, as well as conducts caregiver background checks and investigations.

Programs & Services within the Division of Quality Assurance

Investigates complaints about Health or Residential Care in Wisconsin 

If any individual believes that a caregiver, agency, or DQA regulated facility has violated State or Federal laws pertaining to regulated entities, that individual has the right to file a complaint with DQA. The Bureaus of Health Services, Assisted Living, and Nursing Home Resident Care are responsible for conducting complaint investigations of health and residential care facilities.

Regulation of Health and Residential Care Providers 

The Bureaus of Health Services, Assisted Living, and Nursing Home Resident Care are responsible for the licensing, certification and registration activities for Wisconsin’s health and residential care providers. DQA’s oversight also includes unannounced monitoring and compliance surveys for certain facility types.

Directories of Health and Residential Care Providers

DQA maintains statewide and county-by-county directories that consumers can use to find and choose health and residential care providers in Wisconsin.  In addition, there is information available about the compliance history of individual residential care facilities. 

Construction/Remodeling of Health Care Facilities

The Office of Plan Review and Inspections (OPRI) determines if health care providers regulated by DQA meet the physical environment standards of the State Building Code, State Licensure Code and Federal Life Safety Code requirements. Evaluation is accomplished through plan review, construction inspection, or survey related activities. The providers commonly involved in this evaluation are hospitals, nursing homes, ambulatory surgical centers, community based residential facilities, residential care apartment complexes, and hospices. 


Wisconsin Nurse Aide Training and Registry Information

The Office of Caregiver Quality administers the federal and state requirements for nurse aide training, the competency evaluation program and the federal nurse aide registry.

Caregiver Program (including Background Checks)

The Office of Caregiver Quality administers the Caregiver Program, which requires background checks of caregivers, facility owners, board members and non-client residents in Department-regulated facilities. Wisconsin's Caregiver Law requires background and criminal history checks of certain personnel who are responsible for the care, safety and security of children and adults. The law also requires covered entities to investigate and report incidents of misconduct (abuse, neglect or misappropriation of property).

Wisconsin Caregiver Misconduct Registry

The Office of Caregiver Quality receives screens and investigates allegations of caregiver misconduct and maintaining the Wisconsin Caregiver Misconduct Registry. This registry is a record of the names of nurse aides and other non-credentialed caregivers with a substantiated finding of caregiver misconduct (abuse or neglect of a client or misappropriation of a client’s property).

Maintain Drug Repository Program

Patients may donate unused or discontinued medications and supplies to a participating pharmacy or medical facility. Those items will be given to individuals with cancer or chronic disease that do not have insurance or are underinsured.

Provider Search

The Provider Search tool provides an easy and fast method for consumers and their families to locate and find compliance information about health and residential care providers in Wisconsin that are regulated by DQA.

Advance Directives

An advance directive describes, in writing, your choices about the treatments you want or do not want or about how health care decisions should be made for you if you become incapacitated and cannot express your wishes. Anyone who is of sound mind and age 18 or older may complete these forms.

Division of Quality Assurance
P.O. Box 2969
Madison, WI 53707-2969
(608) 266-8481

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Last Revised: May 5, 2015