The Division of Quality Assurance (DQA) is responsible for protecting and promoting the health, safety, and welfare of residents living and receiving care in the health and residential care facilities regulated by the Division. DQA is responsible for regulating and licensing more than 40 different programs and facilities that provide health, long-term care, mental health and substance abuse services, as well as conducting caregiver background checks and investigations.
Programs and Services within the Division of Quality Assurance
If any individual believes that a caregiver or DQA regulated health care provider has violated State or Federal laws, that individual has the right to file a complaint with DQA. The Bureaus of Health Services, Assisted Living, and Nursing Home Resident Care are responsible for conducting complaint investigations of health and residential care facilities.
The Bureaus of Health Services, Assisted Living, and Nursing Home Resident Care are responsible for the licensing, certification and registration activities for Wisconsin’s health and residential care providers. DQA’s oversight also includes unannounced monitoring and compliance surveys for certain facility types.
DQA Post Survey Questionnaire for health care providers to complete.
The Office of Plan Review and Inspections (OPRI) determines if health care facilities regulated by DQA meet the physical environment standards of the State Building Code, State Licensure Code and Federal Life Safety Code requirements. Evaluation is accomplished through plan review, construction inspection, or survey related activities.
DQA recommends allocation of funds to nursing home stakeholders to develop and implement projects and programs designed to improve the quality of care and quality of life for residents living in Wisconsin nursing homes.
The Office of Caregiver Quality administers the federal and state requirements for nurse aide training, the competency evaluation program and the federal nurse aide registry.
In an effort to attract and retain more nursing home caregivers, the Department of Health Services has launched an innovative program designed to add approximately 3,000 nurse aides to the workforce. The program includes funds for a marketing and recruitment program and will provide free training and testing and a $500 bonus will be paid to the nurse aide after six months of employment in a nursing home.
The Office of Caregiver Quality administers the Caregiver Program, which requires background checks of caregivers, facility owners, board members and non-client residents in Department-regulated facilities. Wisconsin's Caregiver Law requires background and criminal history checks of certain personnel who are responsible for the care, safety and security of children and adults. The law also requires covered entities to investigate and report incidents of misconduct (abuse, neglect or misappropriation of property).
The Office of Caregiver Quality receives, screens and investigates allegations of caregiver misconduct and maintains the Wisconsin Caregiver Misconduct Registry. This registry is a record of the names of nurse aides and other non-credentialed caregivers with a substantiated finding of caregiver misconduct (abuse, neglect, exploitation of a client or misappropriation of a client’s property).
The Provider Search tool provides an easy and fast method for consumers and their families to locate and find compliance information about health and residential care providers in Wisconsin that are regulated by DQA.
DQA maintains statewide and county-by-county directories that consumers can use to find and choose health and residential care providers in Wisconsin. In addition, there is information available about the compliance history of individual residential care facilities.
Patients may donate unused or discontinued medications and supplies to a participating pharmacy or medical facility. Those items will be given to individuals with cancer or chronic disease that do not have insurance or are underinsured.
The DQA Email Subscription Service provides the opportunity to sign up and receive electronic notification of information related to more than 40 regulated entities. The Email Subscription Series sends DQA Numbered Memos, Quarterly Information Updates, Pharmacy Newscapsules, CMS program letters, public health bulletins, updates about the Assisted Living Forum, and notifications about construction of new health or residential care facilities or expansions of existing facilities.