Division of Quality Assurance (DQA)

The Division of Quality Assurance (DQA) is responsible for protecting and promoting the health, safety, and welfare of residents living and receiving care in the health and residential care facilities regulated by the Division. DQA is responsible for regulating and licensing more than 40 different programs and facilities that provide health, long-term care, mental health and substance abuse services, as well as conducting caregiver background checks and investigations.

Programs and Services within the Division of Quality Assurance

Complaints about Health or Residential Care in Wisconsin

If any individual believes that a caregiver or DQA regulated health care provider has violated State or Federal laws, that individual has the right to file a complaint with DQA. The Bureaus of Health Services, Assisted Living, and Nursing Home Resident Care are responsible for conducting complaint investigations of health and residential care facilities.

Regulation of Health and Residential Care Providers

The Bureaus of Health Services, Assisted Living, and Nursing Home Resident Care are responsible for the licensing, certification and registration activities for Wisconsin’s health and residential care providers. DQA’s oversight also includes unannounced monitoring and compliance surveys for certain facility types.

DQA Post Survey Questionnaire for health care providers to complete.

Construction/Remodeling of Health Care Facilities

The Office of Plan Review and Inspections (OPRI) determines if health care facilities regulated by DQA meet the physical environment standards of the State Building Code, State Licensure Code and Federal Life Safety Code requirements. Evaluation is accomplished through plan review, construction inspection, or survey related activities.

Nursing Home Grant Program

DQA recommends allocation of funds to nursing home stakeholders to develop and implement projects and programs designed to improve the quality of care and quality of life for residents living in Wisconsin nursing homes.

Wisconsin Nurse Aide Training and Registry Information

The Office of Caregiver Quality administers the federal and state requirements for nurse aide training, the competency evaluation program and the federal nurse aide registry.

Caregiver Career Program

In an effort to attract and retain more nursing home caregivers, the Department of Health Services has launched an innovative program designed to add approximately 3,000 nurse aides to the workforce. The program includes funds for a marketing and recruitment program and will provide free training and testing and a $500 bonus will be paid to the nurse aide after six months of employment in a nursing home.

Caregiver Program (including Background Checks)

The Office of Caregiver Quality administers the Caregiver Program, which requires background checks of caregivers, facility owners, board members and non-client residents in Department-regulated facilities. Wisconsin's Caregiver Law requires background and criminal history checks of certain personnel who are responsible for the care, safety and security of children and adults. The law also requires covered entities to investigate and report incidents of misconduct (abuse, neglect or misappropriation of property).

Wisconsin Caregiver Misconduct Registry

The Office of Caregiver Quality receives, screens and investigates allegations of caregiver misconduct and maintains the Wisconsin Caregiver Misconduct Registry. This registry is a record of the names of nurse aides and other non-credentialed caregivers with a substantiated finding of caregiver misconduct (abuse, neglect, exploitation of a client or misappropriation of a client’s property).

Provider Search

The Provider Search tool provides an easy and fast method for consumers and their families to locate and find compliance information about health and residential care providers in Wisconsin that are regulated by DQA.

Consumer Guide to Health Care and Directories of Health and Residential Care Providers

DQA maintains statewide and county-by-county directories that consumers can use to find and choose health and residential care providers in Wisconsin. In addition, there is information available about the compliance history of individual residential care facilities.

Drug Repository Program

Patients may donate unused or discontinued medications and supplies to a participating pharmacy or medical facility. Those items will be given to individuals with cancer or chronic disease that do not have insurance or are underinsured.

Email Subscription Service

The DQA Email Subscription Service provides the opportunity to sign up and receive electronic notification of information related to more than 40 regulated entities. The Email Subscription Series sends DQA Numbered Memos, Quarterly Information Updates, Pharmacy Newscapsules, CMS program letters, public health bulletins, updates about the Assisted Living Forum, and notifications about construction of new health or residential care facilities or expansions of existing facilities.

Division of Quality Assurance
PO Box 2969
Madison, WI 53701-2969
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Last Revised: July 12, 2019