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Wisconsin Department of Health Services



Division of Quality Assurance

The Division of Quality Assurance (DQA) is responsible for regulation and licensing of over 40 different programs and facilities that provide health, long-term care, mental health/substance abuse services and caregiver background checks and investigations.

Programs or Services


  • Administrative Services Unit:
    Shari Busse, (608) 266-7952

  • Bureau of Assisted Living:
    Alfred Johnson, (608) 266-8598

  • Bureau of Health Services:
    Cremear Mims, (414) 227-4556

  • Bureau of Education Services and Technology:
    Flip Varsos, (608) 266-2055

  • Bureau of Nursing Home Resident Care:
    Juan Flores, (608) 267-0351

  • Office of Caregiver Quality:
    Laurie Arkens, (608) 264-9876

  • Office of Plan Review and Inspection:
    David Soens, (608) 266-9675

Otis Woods, Administrator 
P.O. Box 2969
Madison, WI 53701-2969
(608) 267-7185

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Last Revised: March 18, 2014