Division of Quality Assurance

The Division of Quality Assurance (DQA) is responsible for regulation and licensing of over 40 different programs and facilities that provide health, long-term care, mental health/substance abuse services and caregiver background checks and investigations.

Programs or Services

Contacts

• Administrative Services Unit:
  Shari Busse, (608) 266-7952

• Bureau of Assisted Living:
  Alfred Johnson, (608) 266-8598

• Bureau of Health Services:
  Cremear Mims, (414) 227-4556

• Bureau of Education Services and Technology:
  Vacant, (608) 266-2055

• Bureau of Nursing Home Resident Care:
  Juan Flores, (608) 267-0351

• Office of Caregiver Quality:
  Laurie Arkens, (608) 264-9876

• Office of Plan Review and Inspection:
  David Soens, (608) 266-9675

Otis Woods, Administrator 
P.O. Box 2969
Madison, WI 53701-2969
(608) 267-7185

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Last Revised: July 31, 2012