Complaints Concerning Health or Residential Care in Wisconsin

The Division of Quality Assurance (DQA) is responsible for assuring the health, safety, and welfare of persons using health and community care provider services in Wisconsin. If any individual believes that a caregiver or DQA regulated health or residential care provider has violated state or federal laws pertaining to regulated entities, that individual has the right to file a complaint with DQA.

What types of complaints can I submit to DQA?

Any issues and concerns involving quality of care or quality of life, including, but not limited to abuse, neglect, lack of staffing, unsafe conditions, poor care, mistreatment, transfers, discharges, and caregiver misconduct.

Is the identity of the complainant disclosed?

The identity of the person filing the complaint is not disclosed to the provider by DQA. The complainant may provide a name, address, and phone number when filing a complaint. This information is required if the person would like to receive written notification of receipt of the complaint and notification of the outcome of the complaint investigation. Complaints may be filed anonymously. Note: If you provide any personal identifying information (PII), the law will likely require our agency to release this information in the event of a public records request for the complaint.

How do I file a complaint or report?

There are several ways to file a complaint or report concerning a provider or its employee/s:

Additional complaint filing options specific to a provider type

Assisted Living Facilities: adult day care, adult family homes (group homes), community-based residential facilities, residential care apartment complexes

Corporate Guardianships

Other Non-Long-Term Care Providers: ambulatory surgical centers, end stage renal dialysis, hospitals, outpatient rehabilitation agencies, pain clinics, personal care agencies, rural health clinics

  • Contact DQA at 608-266-8481.
  • To submit a written complaint, mail to:
    DQA/Bureau of Health Services
    Complaint Coordinator
    PO Box 2969
    Madison, WI 53701-2969

Long-Term Care Facilities: nursing homes, facilities serving people with developmental disabilities/intermediate care facilities for individuals with intellectual disabilities

Home Health and Hospice Agencies

Mental Health and Substance Abuse Treatment Programs

  • Contact DQA at 608-266-8481

Alternatives to filing a complaint with DQA

  • Contact the health care provider if the complaint can be resolved by some immediate action by the provider.
  • Contact the Ombudsman Program. An ombudsman responds to complaints and problems of residents or recipients of long-term care, such as care in nursing homes and community-based residential facilities, and services provided by managed care organizations. To contact an ombudsman call 800-815-0015.

Additional Resources

Last Revised: May 9, 2022