Consumer Guide: Problems with Nursing Homes, Residential Care Facilities, Behavioral Health Programs, Mental Health Treatment Providers, Substance Use Treatment Providers, or Clinical Laboratories

The Division of Quality Assurance (DQA) is in charge of protecting the health, safety, and welfare of people who use health and residential care services in Wisconsin. You have the right to file a complaint with DQA. File a complaint if you think a caregiver or provider that DQA regulates has broken the law.

This page has what you need to know to report a nursing home, residential care facility, behavioral health programs, mental health treatment provider, or substance use treatment provider. Expand each section to learn more.

There are several ways to file a complaint against a provider regulated by DQA. You may use one of these methods or you may use an option specific to a provider type:

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Last revised May 5, 2025