Division of Quality Assurance (DQA) Bureaus and Offices

The Division of Quality Assurance (DQA), is responsible for assuring the safety, welfare and health of persons using health and community care provider services in Wisconsin.

DQA - Working to Protect - Promote - Provide Quality in Wisconsin's Health Care Facilities

PO Box 2969
Madison, WI 53701-2969
Phone: 608-266-8481

Fax: 608-267-0352

List of provider types regulated by DQA and links to regulatory information.

Online Post Survey Questionnaire for health care providers to complete.

Consumer Guide to Finding and Choosing Health and Residential Care Providers – The Consumer Guide includes directories of providers.

File a Complaint – Any person (resident, employee, ombudsman, relative, friend, other) may file a complaint regarding a facility staff person, a regulated health care facility, a clinical lab or other DQA related issue.

DQA contains the following bureaus and offices:

Administrator's Office

The Administrator's Office is responsible for the Division's mission, organizational goals, strategic planning, overall policy direction, and provision of leadership and vision to DQA programs.

It also handles the Division's personnel, fiscal, quality assurance, reengineering, open records requests and budget functions.

Bureau of Nursing Home Resident Care

The Bureau of Nursing Home Resident Care (BNHRC) is responsible for conducting unannounced health care surveys of nursing homes and facilities serving persons with developmental disabilities (FDDs - also known as Intermediate Care Facilities for Individuals with Intellectual Disabilities, ICF/IID).

In addition, BNHRC conducts complaint investigations, and makes care level determinations for persons receiving medical assistance in the community or in nursing homes and FDDs.

BNHRC Regional Office Map and Contacts

Bureau of Assisted Living

The Bureau of Assisted Living (BAL) is responsible for licensing and surveying the following provider types:

BAL Regional Office Map and Contacts

Bureau of Health Services

The Bureau of Health Services (BHS) consists of three sections:

Office of Caregiver Quality

The Office of Caregiver Quality administers the Background Check and Misconduct Investigation Program. This program promotes public confidence in Department-approved treatment providers by implementing a system of statutory protections for individuals receiving care in Wisconsin. Protections include minimum standards for eligibility to obtain department approval to operate treatment programs/facilities, to reside in treatment facilities as a non-client, or to work in roles with regular and direct client contact. The program also establishes streamlined processes for both public and provider-based reporting of intentional abuse, neglect, or misappropriation of client property by employees and contractors. Individuals with substantiated findings of misconduct are listed on the Wisconsin Misconduct Registry and may apply for rehabilitation approval.

Office of Plan Review and Inspections

The Office of Plan Review and Inspections (OPRI) determine if health care providers regulated by DQA meet the physical environment standards of the State Building Code, State Licensure Code and Federal Life Safety Code requirements. Evaluation is accomplished through plan review, construction inspection, or survey related activities. The providers commonly involved in this evaluation are:

Bureau of Education Services and Technology

The Bureau of Education Services and Technology (BEST):

  • Provides technical assistance to providers regarding current standards of practice and the survey process.
  • Serves as the main state liaison to the federal Centers for Medicare and Medicaid Services (CMS) for federal survey and training activities.
  • Interprets codes and policies.
  • Conducts training for industry and DQA employees; collaborates with industry professionals to coordinate and offer conferences to relay current standards of practice.
  • Provides specialized consultation (conducted by registered nurses, pharmacist, engineer, dietician and quality assurance program specialist).
  • Develops and carries out quality improvement and assurance efforts.
  • Manages DQA central files.
  • Maintains DQA websites and online information/publications.
  • Manages DQA provider, survey/enforcement, and complaint databases and responds to requests for related statistical information.
  • Supports the Outcome and Assessment Information Set (OASIS) and Minimum Data Set (MDS) data systems and assists providers in using these systems.
  • Administration of the federal and state requirements for nurse aide training, the competency evaluation program and the federal nurse aide registry.
Last Revised: December 1, 2021