Wisconsin Division of Quality Assurance
The Division of Quality Assurance (DQA), is responsible for assuring the safety, welfare and
health of persons using health and community care provider services in
DQA - Working to Protect - Promote - Provide Quality in
Wisconsin's Health Care Facilities
Division of Quality Assurance
P.O. Box 2969
Madison, WI 53701-2969
Phone: (608) 266-8481
Fax: (608) 267-0352
Please review List of providers regulated by
DQA for specific contact information regarding individual provider
DQA Organization Chart (PDF,
Guide to Finding and Choosing Health and Residential Care Providers
Health Care Providers complete the DQA
Survey Questionnaire Online
Online Intake Complaint Process
(resident, employee, ombudsman, relative, friend, other) may file a
complaint regarding a facility staff person, a regulated health care
facility, a clinical lab or other DQA related issue via an online
intake complaint process.
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Updates, and additional health care policy-related information via the DQA
Subscription (Listserv) Archives
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the following bureaus and offices:
The Administrator's Office is responsible for the
Division's mission, organizational goals, strategic planning, overall
policy direction, and provision of leadership and vision to DQA
It also handles the Division's personnel, fiscal, quality assurance, reengineering and budget
The Bureau of Nursing Home Resident Care
responsible for conducting unannounced health care surveys of nursing
homes and facilities serving persons with
developmental disabilities (FDDs - also known
as Intermediate Care Facilities for Individuals with Intellectual
In addition, BNHRC conducts complaint investigations, and makes care level determinations for
persons receiving medical assistance in the community or in nursing homes
BNHRC Regional Office Map and
The Bureau of Assisted Living (BAL) is responsible for licensing
and surveying the following provider types:
BAL Regional Office Map and Contacts
The Bureau of Health Services
consists of three sections:
The Acute Care Compliance Section (ACCS) conducts
unannounced health care surveys of:
The Behavioral Health
Certification Section (BHCS) certifies alcohol and other drug
abuse and mental health treatment
Certification and CLIA Section (LCCS)
in BHS is responsible for State licensing and federal certification
activities of home health, hospice, hospitals, renal dialysis units,
outpatient therapy, rural health clinics, ambulatory surgical centers,
personal care agencies, portable X-Rays, comprehensive outpatient
rehab and Wisconsin
clinical laboratories testing human specimens for health assessment
purposes, as well as those performing alcohol testing.
The Office of Caregiver Quality (OCQ) has primary
Administration of the Caregiver
Program that requires background checks of caregivers, facility
owners, board members and nonclient residents in
Receiving, screening and investigating allegations of caregiver
misconduct and maintaining the Wisconsin
Administration of the federal and state requirements for
aide training, the competency evaluation program and the
federal nurse aide registry.
of Plan Review and Inspections (OPRI) determine if health care
providers regulated by DQA meet the physical environment standards
of the State Building Code, State Licensure Code and Federal Life
Safety Code requirements. Evaluation is accomplished through plan
review, construction inspection, or survey related activities. The
providers commonly involved in this evaluation are:
The Bureau of Education Services &
Coordinates with other
agencies on referrals.
Serves as the main state liaison to the
federal Centers for Medicare and Medicaid Services (CMS) for federal
certification, enforcement, audit and training activities.
Interprets codes and policies.
Conducts training for industry and new DQA employees.
consultation (conducted by registered nurses, pharmacist, engineer,
dietician and social worker).
Develops and carries out
quality improvement and assurance efforts.
Manages DQA central files
and responds to open records requests.
Maintains DQA websites and
Manages DQA provider,
survey/enforcement, and complaint databases and responds to requests
for related statistical information.
Supports the OASIS and MDS
data systems and assists providers in using these systems.
September 18, 2014