Outpatient Rehabilitation
Scam targeting U.S. Bank customers
DHS is aware of an organized impersonation scam that targets U.S. Bank customers. Impersonators are contacting customers by phone, posing as representatives from the U.S. Bank Fraud Department. They may claim issues with recently initiated wire transfers. The DHS DQA Provider Portal uses U.S. Bank for the payment of fees. Please be aware of this impersonation scam if you are paying fees through the DHS DQA Provider Portal.
Outpatient rehabilitation facilities provide therapy as free-standing clinics or agencies. These facilities provide rehabilitation services, including:
- Physical therapy.
- Speech-language therapy.
- Respiratory therapy.
- Occupational therapy.
Finding and choosing an outpatient rehabilitation facility
Contact us
For questions regarding outpatient rehabilitation, contact the Division of Quality Assurance (DQA):
- Email dhswebmaildqa@dhs.wisconsin.gov
- Call 608-266-8481
Additional contacts
Compliance history
Nurse consultant
Kelly Nelson, kelly.nelson@dhs.wisconsin.gov, 920-428-0096
Pharmacy consultant
Douglas Englebert, douglas.englebert@dhs.wisconsin.gov, 608-266-5388
Medicaid/Medicare certification
Lisa Imhof, lisa.imhof@dhs.wisconsin.gov, 608-266-2702
Survey inspection process
Denise Balboa, denise.balboa@dhs.wisconsin.gov, 920-979-6437
Sara Schmidt, sarajane.schmidt@dhs.wisconsin.gov, 608-261-6752
Fire reporting
All fires in a licensed facility in Wisconsin must be reported to the Wisconsin Department of Health Services (DHS) within 72 hours. To report a fire, complete and submit the Health Care Facility Fire Report, F-62500.
For questions regarding fire reporting, contact DQA Fire Authority:
- Email dhsdqaplanreview@dhs.wisconsin.gov
- Call 608-266-8016
Additional information is provided in DQA numbered memo 23-002 (PDF).