Outpatient Rehabilitation
Background check applications for all users
To prepare for the transition to the new DHS DQA Provider Portal, the Division of Quality Assurance (DQA) will not accept any new background check applications for entity operators, non-client residents, or other required individuals for new or renewing entity license/certification applications, or for rehabilitation review applicants as of November 22, 2025.
DQA will resume accepting background check applications on December 15, 2025, through the DHS DQA Provider Portal. To prepare for this transition and for more information, visit our webpage. Caregiver background checks completed by entities for employees and contractors are not affected by this transition.
Outpatient rehabilitation facilities provide therapy as free-standing clinics or agencies. These facilities provide rehabilitation services, including:
- Physical therapy.
- Speech-language therapy.
- Respiratory therapy.
- Occupational therapy.
Finding and choosing an outpatient rehabilitation facility
Contact us
For questions regarding outpatient rehabilitation, contact the Division of Quality Assurance (DQA):
- Email dhswebmaildqa@dhs.wisconsin.gov
- Call 608-266-8481
Additional contacts
Compliance history
Nurse consultant
Kelly Nelson, kelly.nelson@dhs.wisconsin.gov, 920-428-0096
Pharmacy consultant
Douglas Englebert, douglas.englebert@dhs.wisconsin.gov, 608-266-5388
Medicaid/Medicare certification
Lisa Imhof, lisa.imhof@dhs.wisconsin.gov, 608-266-2702
Survey inspection process
Denise Balboa, denise.balboa@dhs.wisconsin.gov, 920-979-6437
Sara Schmidt, sarajane.schmidt@dhs.wisconsin.gov, 608-261-6752
Fire reporting
All fires in a licensed facility in Wisconsin must be reported to the Wisconsin Department of Health Services (DHS) within 72 hours. To report a fire, complete and submit the Health Care Facility Fire Report, F-62500.
For questions regarding fire reporting, contact DQA Fire Authority:
- Email dhsdqaplanreview@dhs.wisconsin.gov
- Call 608-266-8016
Additional information is provided in DQA numbered memo 23-002 (PDF).