Personal care agencies (PCAs) provide medical support to help individuals with daily activities to keep them in their homes. These agencies can be:
- Home health agencies.
- County departments.
- Independent living centers.
- American Indian tribes or bands.
- Freestanding personal care agencies.
Certified personal care providers conduct these services on written physician orders. Personal care workers can be employed or under contract with providers. These workers provide care with supervision from a registered nurse. They follow a written care plan.
For questions about PCAs, contact the Wisconsin Department of Health Services (DHS) Division of Quality Assurance (DQA):
- Email email@example.com
- Call 608-266-2702.
- Fax 608-264-9847.
Mailing address:DHS Division of Quality AssuranceAttn: PCA CertificationPO Box 2969Madison, WI 53701-2969
Also use the provider search tool to learn about compliance history for providers.
Medication and drug administration
Medicaid certification process
Visit the ForwardHealth website.
Survey inspection process