Personal Care Agencies (PCAs)

For questions regarding personal care agencies you may email the Division of Quality Assurance.

Personal Care Agency

A Personal Care Agency is either a home health agency, county department, independent living center, American Indian tribe or band or a freestanding personal care agency that provides services that are:

  • Medically oriented activities related to assisting an individual with activities of daily living necessary to maintain the individual in his or her place of residence in the community,
  • Provided upon written orders of a physician by a certified personal care provider, and
  • Provided by a personal care worker employed by the provider or under contract to the provider who is supervised by a registered nurse according to a written plan of care.

Online Training for PCAs.

Consumer Guide to Health Care for Personal Care Agency information including provider directories.

Navigating Links to PCA Information:

Rules & Regulations governing personal care agencies

Providers -- Information for personal care agency staff and management

Contacts -- State of Wisconsin staff to call regarding personal care agencies

Publications -- Memos and other items available from the State of Wisconsin

Related Sites -- Other Internet sites of interest

Last Revised: November 15, 2016