Adult Protective Services

To report abuse of an adult at risk
(age 18 to 59),
call your county helpline.

To report abuse in a nursing home
or other long term care facility,
contact the Division of Quality Assurance.

To report abuse of an elder
(age 60 plus),
call your county helpline.

To report abuse outside of Wisconsin,
contact NAPSA.

Adult protective services are set up to aid elder adults and Adults-at-Risk who have been abused, neglected, or exploited.

If you suspect an elder adult or adult at risk has experienced, is currently experiencing, or is at risk of experiencing abuse, neglect, self-neglect, or financial exploitation, your first step should be to contact the appropriate agency.

Abuse, Neglect, and Exploitation: What to Look For, P-01550 (PDF)

What are Adult Protective Services?

The following is a list of terms that may help you to better understand adult protective services and Adults-at-Risk.

Who should I contact?

If someone is in immediate, life-threatening danger, call the police or 9-1-1 immediately.

There are agencies and elder agencies in every county in Wisconsin.

To report abuse taking place outside the state of Wisconsin, contact the National Adult Protective Services Association (NAPSA).

If the alleged abuser is a paid caregiver employed by a long term care facility, contact

The Department of Health Services
Office of Caregiver Quality
Phone: (608) 261-8319

What will I be asked?

When you call to report alleged abuse, there are several questions you may be asked, including information about the adult at risk and the incident(s) of abuse. This information is helpful, but you are not required to know it. You will also have the option to give your name and address, but you do not have to give this information.

What will happen next?

After you contact your county agency or elder agency, a caseworker will review the report and determine what response is necessary.

Additional resources

We have compiled a list of additional resources to provide you with more information about adult protective services.

Last Revised: August 3, 2022