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SHIP: Medicare Counseling for Wisconsin Residents

SHIP program call information

Spanish translation (Lea esta página en español) (PDF)
Hmong translation (Saib nplooj no ua ntawv Hmoob) (PDF)

State Health Insurance Assistance Program (SHIP)

If you’re a Medicare member, you and your caregivers can get free and unbiased help with the benefit through the program.

SHIP counselors are screened, trained, and certified. They provide one-on-one, confidential Medicare guidance based on your needs.

They can help with Medicare:

  • Costs.
  • Eligibility.
  • Enrollment.
  • Plan options.
  • Programs that can lower costs.

The services SHIP provides are free. SHIP counselors don’t sell anything and aren’t paid by a company or plan. The program is funded through a grant from the federal Administration for Community Living.

Where can I find a SHIP counselor?

You can connect with a SHIP counselor over the phone or in person.

Over the phone

In person

  • Benefit specialists can provide individual counseling and advocate on your behalf. They can also help with Medicare and other benefit questions. Find a benefit specialist using our "Find a Benefit Specialist" page.
  • Staff at Advocate Aurora Health Clinics can provide unbiased counseling and assistance. Their SHIP counselors can help you:
    • In-person at their Milwaukee, Kenosha, and Summit clinic locations
    • Over email
    • Over the phone (1-855-908-7910)
  • SHIP funds education and individual health benefits assistance for Medicare Tribal Nation members through Judicare Legal Aid. (800-472-1638)

Reporting suspected Medicare fraud

If you suspect Medicare fraud, errors, or abuse, call the Wisconsin Senior Medicare Patrol at 888-818-2611 or email them using this online fraud reporting form.


If you’re interested in learning more about the important role of volunteers, visit our page on volunteering with the SHIP Medicare counseling program.

More information

Logo - SHIP

This project is funded, in whole or in part, by grant number 90SAPG0091 from the U. S. Administration for Community Living, Department of Health and Human Services, Washington, D.C. 20201.

Last revised January 25, 2024