WIC: Vendor Home Page

Abbott Formula Recall Guidance

  • WIC-authorized vendors must treat ALL customers the same with regard to the recall exchange process and possible substitutes (which may include, but are not limited to, the same product, a substitute product, store credit, or a cash refund). WIC families may choose not to accept a substitute product. Please view this list of WIC approved formula substitutions for participants so that you can add them to your inventory of WIC eligible items. This link will be updated regularly.
  • As a part of the recall exchange process, WIC authorized vendors are NOT required to, nor do we recommend that they, determine whether a product was purchased using WIC benefits.
  • Vendors must accept open or partial cans of returned formula.
  • WIC is temporarily suspending the vendor agreement language, “the vendor shall not provide refunds or permit exchanges for approved foods obtained with eWIC benefits.”
  • Vendors may limit the quantities of formula purchased or exchanged to provide product to as many customers as possible.
  • View more information about the Abbott Formula recall.

Remove all affected recalled formula from your shelves. The products under recall have a multidigit number on the bottom of the container starting with the first two digits 22 through 37, contains K8, SH, or Z2 and an expiration date of April 1, 2022, or after. Check Abbott website for instructions and diagrams on how to read the code. You can also contact Abbott by visiting similacrecall.com or calling 1-800-986-8540.

WIC participants are being directed to work with the WIC authorized vendor first to attempt an exchange, if that is not possible the next step is to refer them to the Similac recall website to submit a claim. If WIC participants have FoodShare or receive a cash refund, they could use that benefit to purchase a comparable formula, including store brands. Consider online purchases (Amazon, etc.) and non-WIC vendors such as Aldi, Costco, Sam’s Club, etc. As a last resort, participants should return formula to the WIC office.

Instructions were provided by Abbott to companies who buy the product from them. Keep products separate away from your sales merchandise. You will return the product to the distributor you bought it from for credit. NOTICE – anyone contacting retailers identifying as a representative from Abbott is a scam; do not give your returned formula to them.

This is a rapidly changing situation and WIC will update guidance as we receive it. Please reach out to DHSWICVendor@dhs.wisconsin.gov if you have further questions.

 

Each month, around 106,000 people across the state of Wisconsin use WIC (The Special Supplemental Nutrition Program for Women, Infants, and Children) food benefits. The WIC food program helps families be healthy. It also supports farmers and retailers. Learn more from this National WIC Association fact sheet.

Your role as a WIC-authorized vendor is important because you help WIC families stay healthy. You provide the right type and amount of food during each of their benefit periods.

The State WIC Office Vendor and Integrity Unit is responsible for:

  • Processing WIC vendor applications
  • Conducting site visits
  • Monitoring
  • Vendor audits
  • Vendor training
  • Providing general help to WIC vendors

If you have questions or need more help, contact the State WIC Office Vendor and Integrity Unit. Call 608-266-6912 or email dhswicvendor@dhs.wisconsin.gov. Staff is available from 7:45 a.m. to 4 p.m., Monday through Friday.

Last Revised: May 20, 2022