Electronic Visit Verification (EVV)

EVV soft launch

On November 2, 2020, the Wisconsin Department of Health Services (DHS) began requiring EVV for Medicaid-covered personal care and supportive home care services: procedure codes T1019, T1020, S5125, and S5126.*

DHS is committed to working with all stakeholders to implement EVV while maintaining services and ensuring needed care is delivered. During this period, known as a soft launch, missing EVV data will not result in denied claims, and encounters will continue to be included in future rate setting.

The date for hard launch of the EVV program in Wisconsin has not been set.

*As of January 1, 2021, EVV is required in the IRIS program for procedure codes S5125 and S5126. Soft launch requirements apply.

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Key Conversations

Join in Key Conversations: informal, monthly drop-in sessions for provider agency administrators. DHS staff will be available to answer questions about EVV.

  • July 19, 2021: 1-2 p.m. | Join online | Call in: 301-715-8592 and use webinar ID 884 4307 0173
  • August 16, 2021: 1-2 p.m. | Join online | Call in: 301-715-8592 and use webinar ID 884 4307 0173



      What is EVV?

      EVV is an electronic system that uses technologies to verify that authorized services were provided. Workers will be required to send information at the beginning and end of each visit to an EVV system, including:

      • Who receives the service
      • Who provides the service
      • What service is provided
      • Where service is provided
      • Date of service
      • Time in and out

      Wisconsin's EVV informational video

      We invite you to watch and share our informational video about EVV. Sam Self-Determined and Pat Provider will walk you through the basics of EVV and answer some common questions.

          Policy decisions

          The Centers for Medicare & Medicaid Services (CMS) issued states additional guidance on EVV requirements. CMS provided states the flexibility to decide if live-in workers and services rendered in the community are subject to EVV requirements.

          DHS policy decisions

          • DHS is not requiring EVV for live-in workers.​
          • DHS will require EVV for services regardless of where the services are provided, whether in the community, in the home, or both.
          • Managed care organizations (MCOs), health maintenance organizations (HMOs), and provider agencies may independently decide, based on business needs, if their live-in workers are required to use EVV.
          • IRIS Fiscal Employer Agents (FEAs) cannot require participant-hired live-in workers to use EVV.

          Definition of a live-in worker

          For the purposes of EVV, a live-in worker is a worker who either:

          • Permanently resides in the same residence as the member or participant receiving services, or
          • Permanently resides in a two-residence dwelling where the member or participant receiving services lives in the other half of the dwelling and is a relative of the member or participant receiving services.

          Workers who do not meet this definition are not considered live-in workers. Live-in worker status must be established between each member and worker and verified at least annually. When a live-in worker provides services to more than one member with whom they permanently reside, live-in worker status must be validated for each member.

          Examples of workers that are not considered live-in workers.

          • Workers who live with the member receiving services for only a short period of time, such as two weeks, are not considered live-in workers.
          • Workers who work 24-hour shifts, but are not residing with the Medicaid member “permanently” are not considered live-in workers.

          Affected programs

          This requirement affects all personal care and home health services, including services provided through:

          • Medicaid and BadgerCare Plus fee-for-service (ForwardHealth card)
          • BadgerCare Plus and Medicaid SSI HMOs
          • Family Care and Family Care Partnership
          • IRIS (Include, Respect, I Self-Direct)​

          Wisconsin’s commitment

          DHS will work to:

          • Maintain services provided, including community integration.
          • Support provider selection.
          • Keep an individual’s choice of a worker.
          • Ensure needed care is delivered.
          • Ensure data is secure and compliant with the Health Insurance Portability and Accountability Act (HIPAA).

          Contact us

          Provider agencies, members, participants, workers, and program payers can contact Wisconsin EVV Customer Care by phone at 833-931-2035 or by email for help with technical and program-related questions. Wisconsin EVV Customer Care hours are Monday–Friday, 7 a.m.–6 p.m. CT.

          Input from our stakeholders is essential to the successful implementation of EVV. Questions and comments can be emailed to the EVV box or mailed to:

          Division of Medicaid Services
          Attention: Electronic Visit Verification
          PO Box 309
          Madison, WI 53707-0309

          Pursuant to Section 12006(a) of the 21st Century Cures Act, which mandates that states implement EVV for all Medicaid personal care services that require an in-home visit by a provider

          Last Revised: June 22, 2021