Eligibility Management
Eligibility management simply means helping people get benefits offered through state and federal programs. They include FoodShare, Medicaid, and other programs.
If you work in Income Maintenance (IM), we appreciate your dedication to helping the families you serve. At the Wisconsin Department of Health Services (DHS), we want to provide you with all the information you need to do your job. Below you’ll find links to a wealth of details.
Key resource: Systems Gateway
Use the Systems
Need assistance? Find the right contact for Systems Gateway Help.
Key eligibility management resources by type
Agency contact list
Income Maintenance Agency Lists
Forms and publications
- BadgerCare Plus Forms and Publications
- Caretaker Supplement (CTS) Forms
- FoodShare and FSET Forms and Publications
- Income Maintenance Forms
- Medicaid Forms and Publications
- SeniorCare Forms and Publications
- SSI Forms and Publications
Handbooks
- BadgerCare Plus Handbook
- Caretaker Supplement (CTS) Supplemental Security Income (SSI) Handbook
- FoodShare Wisconsin Policy Handbook
- FSET Policy Handbook
- Medicaid Eligibility Handbook
- SSI Administration Handbook
- Supplemental Security Income Exceptional Expense (SSI-E) Handbook
- Wisconsin Shares
Handbook (opens external link) (DCF)
Manuals
- Child support
manuals (opens external link) (Wisconsin Department of Workforce Development) (password required) - Emergency Assistance
Manual (opens external link) (DCF) - Income Maintenance Quality Assurance Second Party Review Manual
- Wisconsin Funeral and Cemetery Aids Program Manual
- Wisconsin Works (W-2)
Manual (opens external link)
Memo series
- Division of Medicaid Services (DMS) Administrator’s Memos
- DMS Operations Memos
- Division of Early Care and Education (DECE)—DCF-DECE Administrator's
Memos (opens external link) - Bureau of Working Families (BWF)—BWF Operations
Memos (opens external link)
User guides
- ACCESS User Guide
- Adult Long-Term Care Programs: Enrollment and Disenrollment Resource Guide, P-02997 (PDF)
- Electronic Case File User Guide
- ForwardHealth Portal User
Guides (opens external link) - Genesys Phone System User Guide
- Process help—Web Access Management
System (opens external link) (password required) - System help—Web Access Management
System (opens external link) (password required)
All eligibility management resources by program or service
- Access to Eligibility Support Services (ACCESS)
- Program overview—BadgerCare Plus
- BadgerCare Plus Handbook
- BadgerCare Plus Forms and Publications
- BadgerCare Plus Enrollment Data
- Federal Poverty Level guidelines—BadgerCare Plus
- Program overview—FoodShare Wisconsin: A Recipe for Good Health
- Program overview—FoodShare Employment and Training (FSET)
- FoodShare Wisconsin Policy Handbook
- FSET Policy Handbook
- FoodShare and FSET Forms and Publications
- FoodShare Wisconsin Data
- FoodShare Wisconsin at a Glance
- Federal Poverty Level guidelines—FoodShare Wisconsin
- Program overview—ForwardHealth
- Wisconsin Medicaid – ForwardHealth Enrollment
Data (opens external link) (data by county and statewide, from 1998 to now) - ForwardHealth – Health Care
Enrollment (opens external link) (data specific to each Wisconsin health care program) - ForwardHealth Community Partners
- ForwardHealth
Portal (opens external link) - ForwardHealth Portal User
Guides (opens external link) - ForwardHealth Program Resources
- Provider publications—ForwardHealth
Updates (opens external link)
- Program overview—Medicaid in Wisconsin
- Medicaid Eligibility Handbook
- Medicaid Forms and Publications
- Federal Poverty Level guidelines—Medicaid
- DHS application and instructions—Apply for SeniorCare
- SeniorCare Forms and Publications
- SeniorCare Prescription Drug Assistance Program
- SSI Administration Handbook
- Supplemental Security Income Exceptional Expense (SSI-E) Handbook
- Supplemental Security Income (SSI) Caretaker Supplement (CTS) Handbook
- Supplemental Security Income in Wisconsin
- SSI Forms and Publications
- Exceptional Expense Supplement for Members of Supplemental Security Income (SSI) in Wisconsin
- Program overview—Wisconsin Funeral and Cemetery Aids Program
- Wisconsin Funeral and Cemetery Aids Program—Program Manual
- Information about Caretaker Supplement (CTS)
- Family Planning Only Services
- Need a Ride? Non-Emergency Medical Transportation
More information
- Department of Workforce
Development (opens external link) - Public Assistance Collection Section
(PACS) (opens external link) - Report Public Assistance Fraud
- University of Wisconsin-Madison articles on earned income tax credit—Saving on
Taxes (opens external link) - Home Energy Plus—Low Income Home Energy Assistance
Program (opens external link) - Wisconsin Bureau of Working Families (BWF)—BWF Work Programs Help Desk Home
Page (opens external link)
Other directories
- DHS—Area Administration
- DHS—County and Tribal Aging Offices
- DHS—Local Public Health
- DCF—Find Your Local W-2
Agency (opens external link) - DHS—Wisconsin Vital Records
- Centers for Disease Control and Prevention—Where to Write for Vital
Records (opens external link) - State of Wisconsin Employee Telephone and Email
Directory (opens external link)
Other forms and publications
- Caretaker Supplement (CTS)—CTS Forms
- DHS—Forms Library
- DHS—Publications Library
- DCF—Forms
Search (opens external link) - State of Wisconsin Department of Administration—Requesting a
Hearing (opens external link) - Request for Hearing—Voluntary Withdrawal
(PDF) (opens external link) - U.S. Citizenship and Immigration Services—Systematic Alien Verification for Entitlements (SAVE)
forms (opens external link) - DHS—Order Ordering of Printed Forms and Publications
Government resources
Federal
- U.S. Department of Agriculture—Food and Nutrition
Services (opens external link) - U.S. Department of Health and Human
Services (opens external link) -
Medicaid.gov (opens external link) - U.S. Citizenship and Immigration
Services (opens external link)
State of Wisconsin
- Division of Hearings and
Appeals (opens external link) - Department of Workforce
Development (opens external link)
Other links
- Disability
Rights—Wisconsin (opens external link) - Driver’s license status check—Department of
Transportation (opens external link) - Medicare.gov—Drug Coverage (Part
D) (opens external link) - Wisconsin Circuit Court
Access (opens external link)
Training
- DHS Income Maintenance Learning Center—
Cornerstone (opens external link) - DCF Wisconsin Bureau of Working Families Partner Training Team (PTT)—PTT Learning
Center (opens external link)