Systems Gateway Help
Find contact information for help with essential functions related to the Systems Gateway.
| System | Full Name | Security and Contact Information |
|---|---|---|
| ACCESS | Access to Eligibility Support Services | Member Services 800-362-3002 |
| ACD | Automated Case Directory | Wisconsin Department of Children and Families (DCF) Service Desk User access: To request a new account, complete and submit the WEBI Access Request (DCF-F-13916-E) following the instructions on the form. |
| ASSET | Automated System Support for Employment and Training | DWD Division of Employment and Training User access: To request or change user access, complete a DET System Access Request (DETS-10-E). Refer to the user guide for instructions on completing and submitting the form. |
| BRITS | Benefit Recovery Investigation Tracking System | DCF Service Desk User access: To request, edit, or delete an account, complete and submit the BRITS Application – User Setup Form (DCF-F-5122-E) following the instructions on the form. |
| CARES | Client Assistance for Reemployment and Economic Support | User access: To request, edit, or delete access to CARES, complete and submit the CARES Automated Systems Access Request, F-00476 following the instructions on the form. Mainframe issues: See the Mainframe row. Password resets: Contact the following: Wisconsin Help Desk (available 24/7) |
| Consortia SharePoint | Consortia SharePoint Home and Report Sites | User access: To request, edit, or delete access to the Consortia SharePoint or Consortia Reports, complete and submit the CARES Automated Systems Access Request, F-00476 following the instructions on the form. Site issues and password assistance: Contact the following: Wisconsin Help Desk (available 24/7) Site development or report requests: Email DHSBEOTAdmin@dhs.wisconsin.gov. |
| Control-D Products | Enterprise Output Solutions | Income maintenance (IM), Wisconsin Works (W-2), and HSRS report accounts: Contact the following: Wisconsin Help Desk (available 24/7) User access: To request, edit, or delete access to Control-D, complete and submit the CARES Automated Systems Access Request,F-00476 following the instructions on the form. |
| CSAW | Child Care Statewide Administration of the Web | Content assistance: Contact the following: Child Care Help Desk Password resets: Contact the following: DCF Service Desk |
| CWW | CARES Worker Web | User access: CWW access is granted through MyWisconsin ID or Wisconsin Employee ID after a user successfully completes CWW training. To request access, see the CARES row. MyWisconsin ID issues: See the MyWisconsin ID row. Wisconsin Employee ID issues: See the Wisconsin Employee ID row. Connectivity or slowness issues: Contact the following: Wisconsin Help Desk (available 24/7) |
| DWD Workweb | Department of Workforce Development Workweb | DWD Help Desk (available Monday–Friday 6 a.m.–6 p.m.) User access: To sign up for or update an account, refer to the DWD website. |
EBT eFunds/EBT System | Electronic Benefits Transfer | Wisconsin Help Desk (available 24/7) User access: To request, edit, or delete access to EBT, complete and submit the CARES Automated Systems Access Request, F-00476 following the instructions on the form. |
| ECF | Electronic Case File | User access: To request, edit, or delete access to the ECF, complete and submit the CARES Automated Systems Access Request, F-00476 following the instructions on the form. CARES issues: See the CARES row. You will need to log into MyWisconsin ID or Wisconsin Employee ID prior to accessing the ECF. MyWisconsin ID issues: See the MyWisconsin ID row. Wisconsin Employee ID issues: See the Wisconsin Employee ID row. |
| ForwardHealth iC | ForwardHealth interChange | EDI and Portal Help Desk (available Monday–Friday 8:30 a.m.–4:30 p.m.) 866-908-1363, option 1 |
| FSIA | Functional Screen Information Access | User access: Refer to the Human Services System Gateway page. ID or password issues: Refer to the Web Access Management System (WAMS) website. All other issues: Contact the following: (DHS) SOS Help Desk (available Monday–Thursday 8 a.m.–4 p.m.) |
| Genesys | Genesys | Wisconsin Help Desk (available 24/7) General questions can be sent to DHSGenesysCloudProject@dhs.wisconsin.gov |
| IMMR | Income Maintenance Management Reports | Wisconsin Help Desk (available 24/7) 608-261-4400 (Madison) 866-335-2180 (toll-free) wihelpdesk@wisconsin.gov |
| KIDS | Kids Information Data System | DCF Service Desk User access: To request a new account or a change to an account, complete and submit the Request for Access (DCF-F-2923-E) following the instructions on the form. |
| Mainframe | Mainframe | Wisconsin Help Desk (available 24/7) 608-261-4400 (Madison) 866-335-2180 (toll-free) wihelpdesk@wisconsin.gov |
| MyWisconsin ID | MyWisconsin ID | Manage your account: Sign into MyWisconsin ID. Account management help and other resources: Go to the Division of Medicaid Services: MyWisconsin ID page or contact the following: MyWisconsin ID Account Service Desk |
| PTS | Partner Training Services Learning Center | Learning Center Registration Staff 920-424-1071 ptsreg@uwosh.edu |
| SAVE | Systematic Alien Verification for Entitlements | Wisconsin Help Desk (available 24/7) User access: To request, edit, or delete access to SAVE, complete and submit the CARES Automated Systems Access Request, F-00476 following the instructions on the form. |
| WAMS | Web Access Management System | User access: Go to the WAMS website. Password resets: Go to the Wisconsin User ID Account Recovery page on the WAMS website or contact the following: Wisconsin Help Desk (available 24/7) |
| WebI | Web Intelligence | ACD, FSDW, Child Care, and W-2 WebI accounts: Contact the following: DCF Service Desk Job Center Services WebI accounts: Contact the following: DWD Division of Employment and Training FSET, IMQA, or IM management reports: Contact the following: Wisconsin Help Desk (available 24/7) |
| WISA | Wisconsin Integrated Security Application | WISA uses a WAMS password. WAMS issues: See WAMS above. Local security staff should contact the following: Wisconsin Help Desk (available 24/7) |
| WISCCRS | Wisconsin Child Care Regulatory System | DCF Service Desk User access: To request, edit, or delete an account, complete and submit the Wisconsin Child Care Regulatory System (WISCCRS) Access Request (DCF-F-2666-E) following the instructions on the form. |
| Wisconsin Employee ID | Wisconsin Employee ID | Password resets: Go to the Wisconsin Employee ID Self Service Portal Wisconsin Help Desk (available 24/7)
|
| WWP | Wisconsin Work Programs | Wisconsin Department of Children and Families (DCF) Service Desk User access: To request a new account, complete and submit the Wisconsin Work Programs (WWP) User ACCESS Request (DCF-F-5212-E) following the instructions on the form. |
| YoungStar | Child Care Provider Ratings | DCF Service Desk User access: To request, edit, or delete an account, complete and submit the YoungStar Case Management System Access Request (DCF-F-4095-E) following the instructions on the form. |