Systems Gateway Help

Frequently Asked Questions (FAQs)

System

Full Name Security and Contact Information

ACCESS

Access to Eligibility Support Services

Member Services
1-800-362-3002

ACD Automated Case Directory

Wisconsin Department of Children and Families (DCF) Service Desk
608-264-6323 (Madison)
855-264-6323 (toll-free)
DCFServiceDesk@wisconsin.gov

User Access: To request a new account, complete and submit the WEBI Access Request (DCF-F-13916-E) following the instructions on the form.

ASSET Automated System Support for Employment and Training

DWD Division of Employment and Training
608-267-9690, option 3

User Access: To request or change user access, complete a DET System Access Request (DETS-10-E).  Refer to the user guide for instructions on completing and submitting the form.

BRITS Benefit Recovery Investigation Tracking System

DCF Service Desk
608-264-6323 (Madison)
855-264-6323 (toll-free)
DCFServiceDesk@wisconsin.gov

User Access: To request, edit, or delete an account, complete and submit the BRITS Application – User Setup Form (DCF-F-5122-E) following the instructions on the form.

BST Barriers Screening Tool

DCF Service Desk
608-264-6323 (Madison)
855-264-6323 (toll-free)
DCFServiceDesk@wisconsin.gov

User Access: To request a new account, complete and submit the Web Access Request for BST, EATS, and W-2 Plans (DCF-F-2903-E) following the instructions on the form.

Additional information about BST is available on the DCF website.

CARES

Client Assistance for Reemployment and Economic Support

User Access: To request, edit, or delete access to CARES, complete and submit the CARES Automated Systems Access Request (F-00476) following the instructions on the form.

HOD Issues: See HOD below.

Password Resets: Contact the following:

Wisconsin Help Desk (available 24/7)
608-261-4400 (Madison)
866-335-2180 (toll-free)
helpdesk@wi.gov

CATS Consolidated Automated Tracking System Wisconsin Help Desk (available 24/7)
608-261-4400 (Madison)
866-335-2180 (toll-free)
helpdesk@wi.gov
CCA Contact Center Anywhere Consortia supervisors or admins should contact the CCA Technical Team at vedsccasystems@wisconsin.gov or 608-264-0200.
CCPI Child Care Provider Information

Content Assistance: Contact the following:

Child Care Help Desk  
608-264-1657
childcare@wisconsin.gov

Password Resets: Contact the following:

DCF Service Desk
608-264-6323 (Madison)
855-264-6323 (toll-free)
DCFServiceDesk@wisconsin.gov

Control-D Products

Enterprise Output Solutions

Income maintenance (IM), Wisconsin Works (W-2), and HSRS report accounts: Contact the following:

Wisconsin Help Desk (available 24/7)
608-261-4400 (Madison)
866-335-2180 (toll-free)
helpdesk@wi.gov

User Access: To request, edit, or delete access to Control-D, complete and submit the CARES Automated Systems Access Request (F-00476) following the instructions on the form.

CSAW Child Care Statewide Administration of the Web

Content Assistance: Contact the following:

Child Care Help Desk  
608-264-1657
childcare@wisconsin.gov

Password Resets: Contact the following:

DCF Service Desk
608-264-6323 (Madison)
855-264-6323 (toll-free)
DCFServiceDesk@wisconsin.gov

CWW

CARES Worker Web

User Access: CWW access is granted through WAMS after a user successfully completes CWW training. To request access, see CARES above. 

WAMS Issues: See WAMS below.

Connectivity or Slowness Issues: Contact the following:

Wisconsin Help Desk (available 24/7)
608-261-4400 (Madison)
866-335-2180 (toll-free)
helpdesk@wi.gov

DWD Workweb Department of Workforce Development Workweb

DWD Help Desk (available Monday–Friday 6 a.m.–6 p.m.)
608-266-7252

User Access: To sign up for or update an account, refer to the DWD website.

EATS Emergency Assistance Tracking System

DCF Service Desk
608-264-6323 (Madison)
855-264-6323 (toll-free)
DCFServiceDesk@wisconsin.gov

User Access: To request a new account, complete and submit the Web Access Request for BST, EATS, and W-2 Plans (DCF-F-2903-E) following the instructions on the form.

EBT

eFunds/EBT  System

Electronic Benefits Transfer

Wisconsin Help Desk (available 24/7)
608-261-4400 (Madison)
866-335-2180 (toll-free)
helpdesk@wi.gov

User Access: To request, edit, or delete access to EBT, complete and submit the CARES Automated Systems Access Request (F-00476) following the instructions on the form.

ECF Electronic Case File

User Access: To request, edit, or delete access to the ECF, complete and submit the CARES Automated Systems Access Request (F-00476) following the instructions on the form.

CARES Issues: See CARES above.

You will need to log into WAMS prior to accessing the ECF.

WAMS Issues: See WAMS below.

ForwardHealth iC ForwardHealth interChange  DXC Security (available Monday–Friday 7:30 a.m.–5 p.m.)

866-908-1363, option 1

FSDW FoodShare Data Warehouse

DCF Service Desk
608-264-6323 (Madison)
855-264-6323 (toll-free)
DCFServiceDesk@wisconsin.gov

HOD Host On Demand

Wisconsin Help Desk (available 24/7)
608-261-4400 (Madison)
866-335-2180 (toll-free)
helpdesk@wi.gov

IMMR Income Maintenance Management Reports Wisconsin Help Desk (available 24/7)
608-261-4400 (Madison)
866-335-2180 (toll-free)
helpdesk@wi.gov
KIDS Kids Information Data System

DCF Service Desk
608-264-6323 (Madison)
855-264-6323 (toll-free)
DCFServiceDesk@wisconsin.gov

User Access: To request a new account or a change to an account, complete and submit the Request for Access (DCF-F-2923-E) following the instructions on the form.

LTC Long Term Care Functional Screen

User Access: Refer to the Human Services System Gateway page.

ID or Password Issues: Refer to the Web Access Management System (WAMS) website

Error Messages or Functionality Issues: Contact the following:

(DHS) SOS Help Desk (available Monday–Friday 8 a.m.–11:30 a.m. and 12:30 p.m.–4:00 p.m.)
608-266-9198

All Other Issues (for example, unable to process messages or system unresponsiveness): Contact the following:

Wisconsin Help Desk (available 24/7)
608-261-4400 (Madison)
866-335-2180 (toll-free)
helpdesk@wi.gov

PTS Partner Training Services Learning Center

Learning Center Registration Staff
920-424-1071
ptsreg@uwosh.edu

SAVE Systematic Alien Verification for Entitlements

Wisconsin Help Desk (available 24/7)
608-261-4400 (Madison)
866-335-2180 (toll-free)
helpdesk@wi.gov

User Access: To request, edit, or delete access to SAVE, complete and submit the CARES Automated Systems Access Request (F-00476) following the instructions on the form.

WAMS Web Access Management System

User Access: Go to the WAMS website.

Password Resets: Go to the Wisconsin User ID Account Recovery page on the WAMS website or contact the following:

Wisconsin Help Desk (available 24/7)
608-261-4400 (Madison)
866-335-2180 (toll-free)
helpdesk@wi.gov

WebI Web Intelligence

ACD, FSDW, Child Care, and W-2 WebI accounts: Contact the following:

DCF Service Desk
608-264-6323 (Madison)
855-264-6323 (toll-free)
DCFServiceDesk@wisconsin.gov

Job Center Services WebI accounts: Contact the following:

DWD Division of Employment and Training
608-267-9690, option 3

FSET, IMQA, or IM management reports: Contact the following:

Wisconsin Help Desk (available 24/7)
608-261-4400 (Madison)
866-335-2180 (toll-free)
helpdesk@wi.gov

WISA Wisconsin Integrated Security Application

WISA uses a WAMS password. 

WAMS Issues: See WAMS above. 

Local security staff should contact the following:

Wisconsin Help Desk (available 24/7)
608-261-4400 (Madison)
866-335-2180 (toll-free)
helpdesk@wi.gov

WISCCRS Wisconsin Child Care Regulatory System

DCF Service Desk
608-264-6323 (Madison)
855-264-6323 (toll-free)
DCFServiceDesk@wisconsin.gov

User Access: To request, edit, or delete an account, complete and submit the Wisconsin Child Care Regulatory System (WISCCRS) Access Request (DCF-F-2666-E) following the instructions on the form.

YoungStar Child Care Provider Ratings

DCF Service Desk
608-264-6323 (Madison)
855-264-6323 (toll-free)
DCFServiceDesk@wisconsin.gov

User Access: To request, edit, or delete an account, complete and submit the YoungStar Case Management System Access Request (DCF-F-4095-E) following the instructions on the form.

Last Revised: May 24, 2017