COVID-19: Assisted Living

This guidance is for community-based residential facilities, 3- to 4-bed adult family homes, and residential care apartment complexes. Guidance for adult day care centers is located at COVID-19: Home Care and Home and Community-Based Service Providers; however, adult day care centers may also find the guidance on this page helpful.

Assisted living facilities care for residents who are elderly and/or have chronic medical conditions that place them at higher risk of developing severe complications from COVID-19. The guidance is designed to assist facilities in improving their infection prevention and control practices to prevent the transmission of COVID-19 and keep residents and the staff who care for them safe from infection.

Based on guidance from the Centers for Medicare & Medicaid Services (CMS) and the Centers for Disease Control and Prevention (CDC), the Department of Health Services (DHS) recommends the following actions in accordance with Wis. Stat. chs. 50 and 252, Wis. Admin. Code ch. DHS 145. It is important to review the information highlighted in the hyperlinks, in the Resources section, and to routinely check this website and CDC resources for updates to the guidance. Facilities are also encouraged to use the COVID-19 Provider Self-Assessment Worksheet, F-02669 (DOCX) as a tool to guide their overall preparedness.


Admissions and Discharges


  • Assisted living facilities may admit any individuals that they would normally admit to their facility, including individuals from hospitals where a case of COVID-19 was or is present. Facilities should follow the CDC guidance for infection control when COVID-19 is identified or suspected in a resident found in Discontinuation of Transmission-Based Precautions and Disposition of Patients with COVID-19 in Healthcare Settings (Interim Guidance).
  • If facilities admit or retain multiple residents diagnosed with COVID-19, they should consider the possibility of a dedicated wing or unit.
  • Facilities should create a plan for managing new admissions and readmissions whose COVID-19 status is unknown. Options include placement in a single room or in a separate observation area so the resident can be monitored for evidence of COVID-19.
  • Testing residents upon admission could identify those who are infected but otherwise without symptoms and might help direct placement of asymptomatic residents into a designated COVID-19 area in the facility. However, a single negative test upon admission does not mean that the resident was not exposed or will not become infected in the future. Newly admitted or readmitted residents should still be quarantined for evidence of COVID-19 for 14 days after admission and cared for using all recommended COVID-19 PPE. However, quarantine is no longer recommended for residents who are being admitted or readmitted to a post-acute care facility if the resident is fully vaccinated and has not had prolonged close contact with someone with SARS-CoV-2 infection in the prior 14 days. Close contact is defined as contact within six feet for 15 minutes or more in a 24-hour period.


  • If a resident has been exposed and is being discharged, the resident requires quarantine at the receiving facility. However, quarantine is no longer recommended for residents who are being admitted or readmitted to a post-acute care facility if the resident is fully vaccinated and has not had prolonged close contact with someone with SARS-CoV-2 infection in the prior 14 days. Close contact is defined as contact within six feet for 15 minutes or more in a 24-hour period.
  • Therefore, you must inform the facility that is accepting the resident. If the facility is unable to meet transmission-based precautions and quarantine for the appropriate length of time, then the resident cannot be transferred.
  • Facilities must follow all regulations related to discharges, including involuntary discharges. A diagnosis of COVID-19 in and of itself does not meet the regulatory standard for an involuntary discharge.

Guidance from the State Disaster Medical Advisory Committee

Assisted living providers may benefit from reviewing the following memos that were prepared by the State Disaster Medical Advisory Committee (SDMAC) to provide recommendations to nursing homes and hospitals regarding the transfer, discharge and management of patients from hospitals to nursing homes. The purpose of the SDMAC is to advise the DHS Secretary regarding medical ethics during a declared disaster or public health emergency and to recommend policy relating to the equitable and fair delivery of medical services to those who need them under resource-constrained conditions.

Caring For Residents with Dementia

The strategies used to limit the spread of COVID-19 are especially difficult for residents with dementia. Due to their decreased cognitive ability, residents with dementia will require additional assistance adhering to quarantine and isolation. In particular, residents with dementia may have an impaired ability to follow or remember instructions regarding:

  • Refraining from touching face
  • Handwashing
  • Wearing a mask
  • Refraining from placing things in their mouth
  • Social distancing - staying in a particular area
  • Other interventions requiring individual follow-through or accountability

General Guidance

Everyone living with a dementia will respond to this situation differently. Be prepared to try a variety of approaches to help residents feel safe and reassured and to comply with best practice guidelines related to COVID-19. Residents with dementia are at an increased risk for agitation, frustration, and even "catastrophic" reactions during a crisis situation as they are less able to negotiate changes in their environment. Therefore, it is highly recommended that any changes in routine, environment, and daily structure for residents with dementia be kept to a minimum. If agitation or aggression occurs, respond by using standard calming techniques, such as distract and redirect, play personalized music, take the person for a walk outside, or ask the person to complete a favorite task.

CDC Guidance

CDC guidance for facilities caring for residents with dementia can be found in Considerations for Memory Care Units in Long-term Care Facilities.

Adherence to Infection Control Procedures

It is difficult for residents with dementia to cooperate with prevention measures, such as instructions not to touch their eyes, nose, and mouth. Therefore, staff may need to provide residents with dementia with additional support and closer supervision to ensure infection control procedures are followed.

Residents with dementia may require extra supervision and support to perform appropriate hand hygiene (alcohol based hand sanitizer or handwashing):

  • Place residents on a supervised "hand hygiene schedule." Have staff stand with the resident and wash their own hands to provide encouragement. Staff can also give demonstrations of thorough handwashing techniques.
  • Put dementia-friendly instructional signs with pictures on the bathroom window or wall reminding everyone to wash their hands with soap for 20 seconds.
  • Encourage residents to sing a song to remind them to wash their hands for at least 20 seconds.
  • Break down required tasks and guide residents step-by-step through the process.
  • Prompt with words or pictures.
  • Encourage and cultivate a sense of accomplishment.
  • If the resident is unable to complete handwashing to this extent on their own or with prompting, wear gloves and use soap and a washcloth to perform this task for the person.
  • Use an alcohol-based hand sanitizer if there is concern that good hygiene is not being practiced, or if staff or the resident cannot get to a sink to wash their hands.
  • Be sure to use moisturizer on clean hands after repeated washing to ensure they do not get dry and irritated.

Residents with dementia may also need assistance to refrain from touching their faces.

  • Ensure the skin on the resident's face is clean and moisturized, not dry and irritated.
  • Ensure eyeglasses are clean and comfortable.
  • Ensure men are shaven, if they shave regularly.
  • Ensure there are no sores or other causes of pain within the mouth, and that regular oral hygiene is completed.
  • Ensure lips are adequately hydrated, and not chapped or dry.

Keeping Individuals in Particular Areas

Wandering can cause residents with dementia to leave a safe environment. The risk for wandering increases when residents become upset, agitated, or face stressful situations.

  • Provide residents with safe spaces to wander. Consider placing familiar items around residents who wander to reduce any anxiety caused by unfamiliar environments.
  • Use visual prompts to remind residents of restricted access.
  • Secure the perimeter of unsafe areas with security personnel or other security systems.
  • Provide distraction and redirection through supervised and structured daily activities, including some form of daily exercise, such as individual walks outside with staff members.


Residents with dementia may possess a limited ability to understand the information they are receiving about COVID-19, which could lead to a range of responses, including fear and anxiety. If residents express concern about the pandemic, facility staff should:

  • For those who are aware of what is going on and concerned about it, provide information from authoritative sources (such as DHS or the CDC.) Take the time to listen to the person and their concerns, validate their feelings, and provide reassurance.
  • Provide simple, truthful answers to their questions, explaining that everyone is doing all they can to help.
  • Consider minimizing the flow of media information by turning off the 24-hour news cycle on TV in shared areas. Ask news watchers to do so in their rooms.
  • Staff should not discuss their own anxieties and opinions in front of residents.

Guidance for Providing On-Site Hair Salon and Barber Services

Updated April 19, 2021

This guidance provides information for nursing homes and assisted living facilities that offer on-site hair salon and barber services. DHS recommends facilities that provide on-site cosmetology services follow the guidance below regarding screening, hand hygiene, face masks, social distancing, cleaning and disinfecting work areas and equipment, use of PPE, and implementation of an auditing system for compliance with facility policies and procedures for safe salon services.

Policies, Procedures, and Supplies

The facility should:

  • Develop and follow facility policies and procedures that incorporate CDC guidance regarding cleaning and disinfection protocols, as well as employee screening.
  • Develop and implement procedures that address infection control measures and the management of safe salon services.
  • Implement an ongoing facility auditing system to check for compliance with the facility's policies and procedures for safe salon services.
  • Limit contact of the cosmetologist with other residents and staff as much as possible. This may be accomplished by having a separate area for salon services close to the entrance of the facility, but is not required. Try to develop a path that avoids walking through resident care areas.
  • Have an adequate supply of PPE and essential cleaning and disinfection supplies for facility staff and cosmetologists.
  • Develop a process for cleaning cosmetology equipment (for example: scissors, combs, and brushes).
  • Have adequate resident care staff.

Licensed Cosmetologist Services

The cosmetologist should:

  • Receive COVID-19 infection control training from the facility.
  • Test negative for COVID-19 prior to resuming services in the facility, and participate in any ongoing routine staff testing guidance followed by the facility.
  • Be screened for signs and symptoms of illness before each visit, including all signs or symptoms of COVID-19 (cough, fever or chills, diarrhea, a new loss of taste or smell, close contact with someone with COVID-19 during the prior 14 days, undergoing evaluation for COVID-19 such as a pending viral test, shortness of breath, difficulty breathing or any other respiratory symptoms). Also, verify that they have had no contact with individuals with suspected or confirmed COVID-19.
  • Practice hand hygiene before and after contact with residents. Use of alcohol-based hand rub is preferred, but soap and water for at least 20 seconds can also be performed.
  • Wear a well-fitted facemask (procedure or surgical mask) upon entry to the facility.
  • Wear facility-designated and provided PPE, including eye protection and a well-fitted facemask (procedure or surgical mask) when delivering hair salon services.
  • Resident capes should be changed between residents and laundered before being used again.
  • Be trained to self-monitor after each visit and report any symptoms of COVID-19 to the facility promptly, as well as health care providers and the local/tribal public health department.
  • Sign a statement attesting that he or she will follow all facility policies and procedures regarding salon and barber services to ensure facility safety.
  • Clean and disinfect the area and equipment between resident appointments using products on the EPA List N Disinfectants for Coronavirus shown to be effective against the SARS-CoV-2 virus.

The cosmetologist should not dry hair using a hand held hair dryer.

The facility should:

  • Verify that the resident is well with no signs or symptoms of COVID-19 (cough, fever or chills, diarrhea, a new loss of taste or smell, close contact with someone with COVID-19 during the prior 14 days, undergoing evaluation for COVID-19 such as a pending viral test, shortness of breath, difficulty breathing or any other respiratory symptoms, difficulty breathing or any other respiratory symptoms) before coming to their appointment.
  • Ensure that each appointment is prescheduled. Walk-ins should not be allowed.
  • Keep a record of the name of each resident client and the time and date of each salon visit.
  • Ensure that residents maintain social distancing of at least six feet between persons inside the salon and in any waiting area.
  • Ensure that each resident wash or sanitize their hands before entering or leaving the salon.
  • Ensure that each resident wears a face covering (preferably a face mask rather than a cloth face covering) at all times while in transit to and from the salon and while in the salon, including during washing, cutting, perming, and coloring.
  • Clean and disinfect the salon at the end of the day using products on the EPA List N Disinfectants for Coronavirus shown to be effective against the SARS-CoV-2 virus

Facilities will need to determine whether they can follow these guidelines to ensure they can provide salon and barber services safely. This may not be a safe option for all facilities due to the availability of PPE, staffing patterns, and facility layout and/or location as outlined in the above guidance.

Infection Prevention

Nursing homes and assisted living facilities should maintain preparations to care for residents with COVID-19. CDC's COVID-19 Infection Control Assessment and Response (ICAR) tool was developed to help facilities prepare for COVID-19. Facilities can take steps to assess and improve their preparedness for responding to COVID-19. The ICAR tool should be used as one tool to develop a comprehensive COVID-19 response plan.

DHS infection prevention specialists recorded a 30-minute overview of the self-assessment tool to explain each section. Facilities can complete the self-assessment and direct questions about their results or necessary elements to the Healthcare-Associated Infections (HAI) Program. Facilities can also request a tele-ICAR evaluation by the HAI Program, which involves a more detailed phone-based infection control assessment of elements for COVID-19 readiness. The tele-ICAR is estimated to be 30 to 60 minutes in length.

The HAI Program has also released a series of ICAR Lessons Learned:

The HAI Lessons Learned are sent via email to providers that have subscribed to receive DQA Notifications & Updates through the DQA Email Subscription webpage. Providers are highly encouraged to subscribe to receive these messages and other important information from the Division of Quality Assurance.

Wisconsin HAI Prevention Program recently added five full-time, experienced Infection Preventionists (IP) to provide additional infection prevention support to each public health region. Regional IPs are available to help with the following:

  • Answering infection prevention questions on a variety of topics (e.g., appropriate PPE use, environmental infection control, bloodborne pathogens, multidrug-resistant organisms, quarantine and isolation).
  • Performing infection control assessments (i.e., ICAR) of health care facilities, particularly long-term care facilities.
  • Participating in outbreak and infection control breach technical assistance.
  • Providing infection prevention and control education.

Universal Screening

Assisted living facilities should actively screen and anyone entering the facility for fever and symptoms of COVID-19 or known exposure to someone with COVID-19.

  • The required screening includes, all staff, visitors, hospice, clergy, external healthcare personnel, surveyors, and all vendors. Every individual should be asked about COVID-19 symptoms (for example, fever [measured temperature 100.0 °F or higher or subjective fever], cough, shortness of breath, sore throat, or muscle aches, and must have their temperature checked daily). Emergency Medical Service (EMS) staff responding to an urgent medical need are exempt and do not need to be screened since they are typically screened separately.
  • Visitors who have a fever and/or are symptomatic for COVID-19 should not be allowed to enter the facility.
  • Staff who have a fever and/or are symptomatic for COVID-19 prior to or during their shift, should be excluded from work. Decisions about when staff can return to work should be made using Criteria for Return to Work for Healthcare Personnel with SARS-CoV-2 Infection.
  • Facilities should limit access points and ensure that all accessible entrances have a screening station.
  • Facilities should contact their local health department for questions and frequently review the CDC COVID-19 website for health care professionals.
  • Pursuant to Wis. Admin. Code ch. DHS 145, the local health department should be notified about residents or staff with suspected or confirmed COVID-19, residents with severe respiratory infection resulting in hospitalization or death, or three (3) or more residents or staff with new onset respiratory symptoms within 72 hours of each other. Questions about reporting requirements should be directed to the local health department.

Educate residents, staff, and visitors about COVID-19, current precautions being taken in the facility, and actions they should take to protect themselves:

Encourage Source Control

  • Everyone in the facility should practice source control.
  • Personnel should wear a face mask (or cloth face covering if face masks are not available or only source control is required) at all times while they are in the facility.
    • When available, face masks are generally preferred over cloth face coverings for healthcare personnel as facemasks offer both source control and protection for the wearer against exposure to splashes and sprays of infectious material from others. Guidance on extended use and reuse of face masks is available in Strategies for Optimizing the Supply of Face Masks. Cloth face coverings not personal protective equipment (PPE) and should NOT be worn instead of a respirator or face mask if more than source control is required.
  • Visitors, if permitted into the facility, should wear a cloth face covering while in the facility.
  • Encourage residents to wear a cloth face covering (if tolerated) whenever they are around others, including when they leave their rooms and when they leave the facility.

Encourage Social (Physical) Distancing

  • Modify group activities:
    • Stagger mealtimes to accommodate social distancing while dining (for example, a single person per table).
    • Schedule group activities in a staggered fashion to limit number of residents participating and allow them to remain at least 6 feet apart from each other.
    • Remind residents to remain at least 6 feet apart from others when they are outside their room.
  • Remind personnel to practice social distancing while in break rooms and common areas, cancel nonessential meetings, and consider alternate methods for essential meetings (for example, virtual).

Provide Access to Supplies and Implement Recommended Infection Prevention and Control Practices

  • Provide access to alcohol-based hand sanitizer with at least 60% alcohol and keep sinks stocked with soap and paper towels. Remind residents, visitors, and personnel to frequently perform hand hygiene.
  • Ensure adequate cleaning and disinfection supplies are available. Provide EPA-registered disposable disinfectant wipes so that commonly used surfaces can be wiped down.
    • Routinely (at least once per day) clean and disinfect surfaces and objects that are frequently touched in common areas. This may include cleaning surfaces and objects not ordinarily cleaned daily (for example, door handles, faucets, toilet handles, light switches, elevator buttons, handrails, handicap access door panels, countertops, chairs, tables, remote controls, shared electronic equipment, and shared exercise equipment).
    • Use regular cleaners, according to the directions on the label. For disinfection, refer to List N on the EPA website for a list of products that are EPA-approved for use against the virus that causes COVID-19. Follow the manufacturer's instructions for all cleaning and disinfection products (for example, concentration, application method and contact time).

Rapidly Identify and Properly Respond to Residents with Suspected or Confirmed COVID-19

  • Older adults with COVID-19 may not show common symptoms such as fever or respiratory symptoms. Less common symptoms can include new or worsening malaise, headache, or new dizziness, nausea, vomiting, diarrhea, loss of taste or smell. Additionally, more than two temperatures higher than 99.0°F might also be a sign of fever in this population. Identification of these symptoms should prompt isolation and further evaluation for COVID-19.
  • Designate one or more facility employees to ensure all residents have been screened at least daily for fever and symptoms consistent with COVID-19.
  • Implement a process with a facility point of contact that residents can notify (for example, call by phone) if they develop symptoms.
  • If COVID-19 is identified or suspected in a resident (i.e., resident reports fever and/or symptoms consistent with COVID-19):
    • Immediately isolate the resident in their room and notify the health department. The resident should be prioritized for testing.
    • Encourage all other residents to self-isolate, if not already doing so, while awaiting assessment to determine if they are also infected or exposed.
    • Maintain social distancing (remaining at least 6 feet apart) between all residents and personnel, while still providing necessary services.
    • For situations where close contact with any (symptomatic or asymptomatic) resident cannot be avoided, personnel should at a minimum, wear:
      • Eye protection (goggles or face shield) and an N95 or higher level respirator (or a facemask if respirators are not available). Cloth face coverings are not PPE and should not be used when a respirator or face mask is indicated.
      • If personnel have direct contact with a resident, they should also wear gloves. If available, gowns are also recommended but should be prioritized for activities where splashes or sprays are anticipated, or high-contact resident-care activities that provide opportunities for transfer to pathogens to hands and clothing of personnel (for example, dressing, bathing and/or showering, transferring, providing hygiene, changing linens, changing briefs or assisting with toileting, device care or use, wound care).
    • Personnel who do not interact with residents (for example, not within 6 feet) and do not clean resident environments or equipment do not need to wear PPE. However, they should wear a cloth face covering or, if PPE supplies are sufficient, a face mask for source control.
    • Personnel who are expected to use PPE should receive training on selection and use of PPE, including demonstrating competency with putting on and removing PPE in a manner to prevent self-contamination.
    • CDC has provided strategies for optimizing personal protective equipment (PPE) supply that describe actions facilities can take to extend their supply if, despite efforts to obtain additional PPE, there are shortages. These include strategies such as extended use or reuse of respirators, facemasks, and disposable eye protection.
  • If the resident with COVID-19 requires more assistance than can be safely provided by the facility, they should be transferred (in consultation with public health) to another location (for example, alternate care site, hospital) that is equipped to adhere to recommended infection prevention and control practices. Transport personnel and the receiving facility should be notified about the suspected diagnosis prior to transfer.
    • While awaiting transfer, residents should be separated from others (for example, remain in their room with the door closed) and should wear a cloth face covering or facemask (if tolerated) when others are in the room and during transport.
    • Appropriate PPE (as described above) should be used by personnel when coming in contact with the resident.
  • If residents are transferred to the hospital or another care setting, actively follow up with that facility and resident family members to determine if the resident was confirmed or suspected to have COVID-19. This information will inform need for contact tracing or implementation of additional infection prevention and control recommendations.

Infection Prevention and Control: Frequently Asked Questions

Planning for Staff Shortages

Maintaining appropriate staffing is essential to providing a safe work environment for facility staff and safe resident care. As COVID-19 progresses, staffing shortages will likely occur due to healthcare staff exposures, illness, or need to care for family members at home. Facilities must be prepared for potential staffing shortages and have plans and processes in place to mitigate these, including communicating with staff about actions the facility is taking to address shortages and maintain resident and staff safety, and providing resources to assist staff with anxiety and stress. Facilities can take steps to assess and improve their preparedness for responding to COVID-19.

Minimum Planning Should Include

Developing a contingency staffing plan that identifies the minimum staffing needs and prioritizes critical services based on residents' needs.

  • Assigning a person to conduct a daily assessment of staffing status and needs during a COVID-19 outbreak.
  • Contracting with staffing agencies, local hospitals, and clinics to fill roles as appropriate.
  • Exploring all state-specific emergency waivers or changes to licensure requirements or renewals that may allow for hiring and staffing flexibility.

Strategies to Lessen Staffing Shortages

As a facility deviates from their standard recruitment, hiring, and training practices, there may be higher risks to the staff and residents. Facilities should carefully review their emergency plans and cautiously move from one staffing strategy to the next, balancing risk and benefits with each decision.

Consider implementing strategies to mitigate staffing shortages, including the following:

  • Over-communicate with staff. Staff need to know what is happening and what to expect.
  • Understand your staffing needs and the minimum number of staff needed to provide a safe work environment and resident care.
  • Communicate with local healthcare coalitions; federal, state, and local public health partners; and Wisconsin Healthcare Readiness Coalition (HERC) to identify additional local staff.
  • Make sure all staff are working to their full scope of licensure.
  • Work with staffing agencies to bring in temporary staff.
  • Hire additional staff by recruiting retired staff, students, or volunteers when applicable.
  • Cross-train staff so that they are able to work in multiple roles.
  • Adjust staff schedules.
    • Create flexible schedules with 4, 8, 10, or 12-hour shifts.
    • Vary shifts depending on responsibilities. For example, shorter shifts could be set aside for duties such as performing assessments or dispensing medications, while longer shifts could be used for cleaning and disinfecting the facility.
  • Address barriers and social factors that might prevent staff from working. Examples include:
    • Transportation—Provide ride service to and from work. Provide a rental vehicle. Provide zero or low interest loans to purchase a used vehicle.
    • Housing—Provide temporary housing to staff who live with vulnerable individuals. This could be a hotel, local dormitories that are not being utilized, recreational vehicles (RVs) on the premises, or a live-in model in unoccupied wings of the facility.
    • Mental well-being—Provide resources to ensure individuals are able to cope with working in nursing homes and assisted living facilities during a pandemic. This may include counseling, online resources such as COVID-19: Resilient Wisconsin, or other resources for coping with stress.
    • Compensation—Consider providing additional pay for working in a COVID unit or in a COVID-positive facility (for example, increasing hourly pay for every hour worked during the pandemic or providing a bonus for staff that work during the pandemic). Consider paying staff who may need to be quarantined following an exposure at work.
    • Recognition—Find nonmonetary ways to recognize staff for their efforts and boost morale.
    • Provide uniforms that can be left at work.
    • Provide meals and snacks to staff.
  • For campuses or organizations with multiple facilities or are part of health systems, consider redeploying staff to the areas with the most critical needs. Facilities will need to ensure these staff have received appropriate orientation and training to work in the areas that are new to them.

If options listed above are exhausted, explore assistance from the Wisconsin Emergency Assistance Volunteer Registry (WEAVR). WEAVR is a web-based online registration system for Wisconsin's health professional volunteers willing to serve in an emergency. WEAVR facilitates health and medical response through identification, credentialing and deployment of volunteers. Facilities who may be in need of WEAVR support should work with local public health and emergency management to identify needs and available resources. Information from facilities that would expedite this process includes:

  • Contact information at the facility.
  • A brief description of the situation at the facility.
  • The skill set(s)/profession(s) that are needed.
  • The duration of time you will need the volunteers for.
  • A brief description of duties.
  • Information on whether you will compensate people or are looking for volunteers.
  • The date you need people to start.


Additional Resources

Wisconsin Assisted Living Facility Regulations:


For questions regarding this information or for technical assistance, providers should contact the Division of Quality Assurance (DQA), Bureau of Assisted Living (BAL) regional offices.

Return to Work Guidance for Asymptomatic Health Care Workers who Tested Positive for COVID-19

Purpose: To provide additional information and guidance regarding CDC's healthcare worker crisis staffing plan for long-term care facilities (LTCFs), specifically around the recommendation to let asymptomatic, COVID positive healthcare workers return to work before finishing the recommended isolation. This guidance describes the steps that must be taken prior to implementing this practice and precautions that must be in place within the facility prior to allowing asymptomatic positive staff to return to work.

  1. Education, planning and communication are key components necessary for continued successful LTCF operations during a COVID-19 outbreak.
    • Utilizing CDC and DHS COVID-19 resources, develop educational communications for internal and external use. This involves frequent communication with residents, families, staff and legal representatives on COVID-19 and the facility's plan to manage COVID-19.
    • Prior to any COVID-19 positive residents or staff being identified in the facility or any facility-wide COVID testing, LTCFs should be reviewing and revising their emergency staffing plans to ensure adequate staffing in the event positive staff are identified.
    • Facilities should also identify how the facility can establish a COVID-19 unit within their facility and how that would impact their staffing plan.
  2. When COVID-19 positive staff are identified (regardless of whether the staff member is showing symptoms or not), they should be excluded from work until they have met the criteria set by DHS (PDF) and CDC Criteria for Return to Work for Healthcare Personnel with Confirmed or Suspected COVID-19 (Interim Guidance) for discontinuation of isolation. Making exceptions to this recommended practice will increase the risk of COVID-19 to residents of long-term care facilities, but may be necessary in a crisis situation.
  3. As COVID-19 positive staff are identified and additional staffing resources need to be found, the facility should work through their emergency staffing plan, as well as the crisis staffing plan outlined above. The facility should work with DQA through the rapid assistance and support team process (RAST).
  4. *After exhausting all other opportunities the facility would submit a variance request to DQA to utilize asymptomatic COVID-19 positive staff. As soon as the facility feels they have exhausted all resources described above in the DQA crisis staffing plan and still does not have adequate staff to provide the care, treatment and services to the residents, they should submit a variance request to their DQA regional office.
    • The variance request should include the code reference CBRF, Wis. Admin. Code § DHS 83.17(2)c; AFH, Wis. Admin. Code § DHS 88.04(2)g(2) and all steps the provider has taken prior to arriving at this phase.
    • Upon receipt of the variance request, the DQA regional office will consult with the LHD, DPH, and the bureau/deputy director. If the request contains sufficient information, the request will be approved for a limited time period with reporting to the DQA regional office. DQA regional office will share reporting with LHD and DHS. The following criteria should be met if this is allowed.
      • Asymptomatic COVID-19 positive staff would only be allowed to work on the COVID-19 unit. There needs to be a separate entrance and break area for staff. To prevent transmission between staff, only asymptomatic COVID-19 positive staff should be working on this wing once it is allowed, and should not leave the unit for any reason.
      • The facility should have enough of the proper personal protective equipment to prevent transmission of the virus, including face mask, gowns, gloves, and face shields.
      • Face masks must be worn by asymptomatic COVID-19 positive staff at all times including as they walk in the building and other nonpatient care areas in the facility.
      • Strict symptom monitoring (prior to and during their shift) of these staff needs to be implemented. If they develop even mild symptoms consistent with COVID-19 including fever, chills, cough, shortness of breath, fatigue, muscle/body aches, headache, new loss of taste or smell, sore throat, congestion or running nose, nausea, vomiting, or diarrhea the employee should immediately be excluded from work.
  5. Facility representatives should meet daily with their LHD to assess current staffing levels to determine when allowing asymptomatic COVID staff to return to work prior to completion of isolation should be discontinued.

*If any agency (DQA, DPH, LHD) is made aware of a facility that is allowing asymptomatic positive COVID staff to return to work prior to completion of isolation without having gone through the approval process, a meeting should be scheduled to obtain approval ASAP.


Safer Visits in Assisted Living Facilities - Updated June 14, 2021


With the onset of COVID-19 in our state, assisted living facilities have worked creatively to provide a living environment for residents that is as homelike as possible while being the least restrictive of each resident's rights and freedoms. Each facility continues to be responsible for ensuring that care and services are provided in a manner that protects the rights and dignity of each resident. This includes ensuring residents maintain the right to have visitors according to their individual needs and wishes. Facilities should work together with residents, their families, and loved ones to accommodate visitation.

Updated State and Federal Guidance

On April 27, 2021, the Centers for Disease Control and Prevention (CDC) released Updated Healthcare Infection Prevention and Control Recommendations in Response to COVID-19 Vaccination. These new recommendations have been incorporated into the current Safer Visits in Assisted Living Facilities guidance to provide a balance between maintaining a safe living environment and supporting residents, family members, and staff.

Part of these changes come with the Food and Drug Administration's Emergency Use Authorization of COVID-19 vaccines. Millions of vaccinations have been administered to long-term care facility residents and staff. These vaccines have been shown to be highly effective in preventing symptomatic COVID-19, hospitalizations, and deaths. It is important to note that these changes still recommend a higher degree of vigilance for those who live and work in healthcare settings than for those living and working in the community at large. Assisted living facilities are included in the CDC's definition of healthcare settings.

Revised Safer Visitation Guidance in Assisted Living Facilities: Guiding Principles

Facilities shall expand visitation beyond visits already allowed to now support indoor visitation for all residents, regardless of vaccination status, except for a few circumstances listed below when visitation should be limited, though not necessarily prohibited, depending on each resident's situation. Visitors are not required to show proof of testing or vaccination as a condition of visiting.

Facilities should limit indoor visitation for:

  • Unvaccinated residents if the facility's county COVID-19 test positivity rate is greater than 10% and less than 70% of residents in the facility are fully vaccinated;
  • Residents with confirmed COVID-19 infection, whether vaccinated or unvaccinated, until they have met the criteria to discontinue Transmission-Based Precautions; or
  • Residents in quarantine, whether vaccinated or unvaccinated, until they have met criteria for release from quarantine.

If there is an outbreak in the facility, or if the outbreak is limited to a single unit, floor, or wing, the facility shall allow visitation to an unaffected unit, or within a wing or floor where an outbreak was identified if the outbreak is contained and interventions are in place for continued containment. Visitors should be counseled about their potential to be exposed to COVID-19 in the facility if they are permitted to visit during an outbreak. Additional information on responding to outbreaks is available, including the DHS LTCF outbreaks guide (PDF), DPH respiratory outbreaks memo (PDF), and ALF considerations (PDF) for opening a unit during an outbreak prior to meeting the 14-day period since the last identified positive case.

Location of visitation if occurring indoors:

  • If the resident is in a single-person room, visitation should occur in the resident's room, if preferred.
  • Visits for residents who share a room should ideally not be conducted in the resident's room, unless both residents have been vaccinated.
  • If in-room visitation must occur (such as if the resident is unable to leave the room), an unvaccinated roommate should not be present during the visit. If neither resident is able to leave the room, facilities should attempt to enable in-room visitation while maintaining recommended infection prevention and control practices, including physical distancing and source control.
  • If visitation is occurring in a designated area in the facility, facilities should coordinate visits so that multiple visits are not occurring simultaneously, to the extent possible. If simultaneous visits do occur, everyone in the designated area should wear source control and physical distancing should be maintained between different visitation groups regardless of vaccination status.

Source control refers to use of cloth face coverings or face masks to cover a person's mouth and nose when they are talking, sneezing, or coughing to reduce the likelihood of transmission of infection by preventing the spread of respiratory secretions.

Physical distancing and source control recommendations when both the resident and all of their visitors are FULLY VACCINATED:

  • While alone in the resident's room or the designated visitation room, residents and their visitor(s) can choose to have close contact (including touch) and to not wear source control.
  • Visitors should wear source control and physically distance from other healthcare personnel and other residents/visitors that are not part of their group at all other times while in the facility.

Physical distancing and source control recommendations when both the resident and all of their visitors are NOT FULLY VACCINATED:

  • The safest approach is for everyone to maintain physical distancing and to wear source control. However, if the resident is fully vaccinated, they can choose to have close contact (including touch) with their unvaccinated visitor(s) while both continue to wear well-fitting source control.
  • Visitors should wear source control and physically distance from other healthcare personnel and other residents/visitors that are not part of their group at all other times while in the facility.

Facilities should regularly monitor local disease activity as a consideration when implementing limited visitation practices, but it should not be the sole factor in determining whether visits can occur. Resources for monitoring local disease activity levels include:

Healthcare Personnel (HCP) refers to all paid and unpaid persons serving in healthcare settings who have the potential for direct or indirect exposure to patients or infectious materials, including body substances (for example, blood, tissue, and specific body fluids); contaminated medical supplies, devices, and equipment; contaminated environmental surfaces; or contaminated air. HCP include, but are not limited to, emergency medical service personnel, nurses, nursing assistants, home healthcare personnel, physicians, technicians, therapists, phlebotomists, pharmacists, students and trainees, contractual staff not employed by the healthcare facility, and persons not directly involved in patient care, but who could be exposed to infectious agents that can be transmitted in the healthcare setting (for example, clerical, dietary, environmental services, laundry, security, engineering and facilities management, administrative, billing, and volunteer personnel).

Healthcare settings refers to places where healthcare is delivered and includes, but is not limited to, acute care facilities, long term acute care facilities, inpatient rehabilitation facilities, nursing homes and assisted living facilities, home healthcare, vehicles where healthcare is delivered (such as mobile clinics), and outpatient facilities, such as dialysis centers, physician offices, and others.

Additional factors to consider when implementing visitation practices:

  • Screen all who enter the facility for all signs and symptoms of COVID-19 (for example, temperature checks, questions or observations about signs or symptoms, close contact to someone with COVID-19 during the past 14 days, undergoing evaluation for COVID-19, such as a pending viral test due to exposure or close contact to a person with COVID-19), and deny entry of those with any signs or symptoms.
  • Educate visitors and residents to perform hand hygiene before and after visits (use of alcohol-based hand rub is preferred).
  • Monitor that visitors wear a well-fitting face covering or mask (covering mouth and nose) unless contraindicated. If there are barriers to masking, such as a medical reason, alternatives will be discussed with the resident or visitor(s) and an individualized, alternate plan will be implemented that is acceptable to the resident, facility and the visitor. If an individualized plan is not achievable, the visitor(s) should be denied entry into the facility, and the reason for the denial is fully explained to the resident.
  • Post instructional signage throughout the facility and provide proper visitor education on COVID-19 signs and symptoms, infection control precautions, other applicable facility practices (for example, use of face covering or mask, specified entries, exits and routes to designated areas, hand hygiene).
  • High-touch surfaces in visitation areas should be frequently cleaned and disinfected to include before and after each visit. This includes, but is not limited to, a resident's room or apartment.
  • Ensure appropriate use of Personal Protective Equipment (PPE) by staff.
  • Cohort residents as needed (for example, separate areas dedicated to COVID-19 care).
  • Conduct resident and staff testing as recommended.

Administrative Controls

  • Visits should occur according to the needs and wishes of the resident to include accommodating visits during evening, weekend, and holiday hours. The capacity of the room or area should be considered when multiple visits are occurring.
  • Facilities should enable visits to be conducted with a careful consideration for privacy. Staff should not monitor visits unless a specific reason exists, based on the individual needs of a resident. Visitors who are unable to adhere to the core principles of COVID-19 infection prevention should not be permitted to visit or should be asked to leave. The facility should document the occurrence as you would any other event and include sufficient information to explain why the visitor was not permitted to visit or was asked to leave.
  • Facilities should continue to manage screening and appropriate infection prevention and control practices.
  • Visitors should be instructed about how to summon staff in case of an emergency or if they have questions or observations to share to avoid moving randomly throughout the building.
  • The facility's policy should provide clear direction that resident visitation is based on the resident's individual needs and wishes and clearly noted in the resident's Individual Service Plan (ISP) or care plan.
  • The facility's visitation policy should address how the facility will handle visitors who do not comply with the facility's infection prevention and control and safe visitation policies.
  • Facilities must remain alert and should temporarily suspend all indoor visitation based on local or tribal public health advisement, the facility's internal COVID-19 status, availability of PPE, or any other facility needs. Residents and visitors should be promptly informed of the need to temporarily suspend visits, as well as the plan for mitigating increased risk and resuming visits.
  • The facility should consider designating a staff member to serve as the primary source of information, to receive concerns, and to provide consistent communication.

Communal Activities

While adhering to federal and state infection prevention and control recommendations, communal activities, including dining and group activities, may occur.

Who should not participate in communal activities?

  • Vaccinated and unvaccinated residents with SARS-CoV-2 infection, or who are in isolation because of suspected COVID-19, until they have met criteria to discontinue Transmission-Based Precautions.
  • Vaccinated and unvaccinated residents in quarantine until they have met criteria for release from quarantine.

Recommended infection prevention and control practices when planning for and hosting communal activities

Determining the vaccination status of residents and healthcare personnel (HCP) at the time of an activity may be challenging and subject to local regulations. When determining vaccination status, the privacy of the resident/HCP should be maintained (for example, not asked in front of other residents/HCP). For example, when planning for group activities or communal dining, facilities might consider having residents sign up in advance so their vaccination status can be confirmed and seating assigned. If vaccination status cannot be determined, the safest practice is for all participants to follow all recommended infection prevention and control practices, including maintaining physical distancing and wearing source control.


Group activities:

  • If all residents attending the activity are fully vaccinated, then the residents may choose to have close contact and to not wear source control during the activity. All HCP should continue to wear source control masks and other PPE dictated by their role and current recommendations (for example, eye protection when community transmission data show moderate to high activity), regardless of vaccination status.
  • If unvaccinated residents are present, then all participants in the group activity should wear source control. Any unvaccinated residents should physically distance from others. Any unvaccinated HCP should physically distance from others as best they can while still being able to keep residents safe. All HCP should continue to wear source control masks and other PPE dictated by their role and current recommendations (for example, eye protection when community transmission data show moderate to high activity), regardless of vaccination status.

Communal dining:

  • Fully vaccinated residents can participate in communal dining without use of source control or physical distancing when all residents present are fully vaccinated.
  • If unvaccinated residents are present in a communal area (for example, dining room), all residents should use source control when not eating and unvaccinated residents should continue to remain at least 6 feet from others. Any unvaccinated HCP should physically distance from others as best they can while still being able to keep residents safe. All HCP should continue to wear source control masks and other PPE dictated by their role and current recommendations (for example, eye protection when community transmission data show moderate to high activity), regardless of vaccination status.
  • Residents taking social excursions outside the facility should be educated about potential risks of public settings, particularly if they have not been fully vaccinated, and reminded to avoid crowds and poorly ventilated spaces. They should be encouraged and assisted with adherence to all recommended infection prevention and control measures, including source control, physical distancing, and hand hygiene. If they are visiting friends or family in their homes, they should follow the source control and physical distancing recommendations for visiting with others in private settings as described in the Interim Public Health Recommendations for Fully Vaccinated People.

Healthcare Personnel

  • In general, fully vaccinated HCP should continue to wear source control while at work. However, fully vaccinated HCP could dine and socialize together in break rooms and conduct in-person meetings in staff-only spaces without source control or physical distancing if everyone present is fully vaccinated. If unvaccinated HCP are present, everyone should wear source control and unvaccinated HCP should physically distance from others.

Fully vaccinated refers to a person who is:

  • Greater than 2 weeks following receipt of the second dose in a 2-dose series, or greater than 2 weeks following receipt of one dose of a single-dose vaccine; there is currently no post-vaccination time limit on fully vaccinated status.
  • This guidance applies to COVID-19 vaccines currently authorized for emergency use by the U.S. Food and Drug Administration: Pfizer-BioNTech, Moderna, and Johnson and Johnson (J&J)/Janssen COVID-19 vaccines. This guidance can also be applied to COVID-19 vaccines that have been authorized for emergency use by the World Health Organization (e.g. AstraZeneca/Oxford).

Unvaccinated refers to a person who does not fit the definition of "fully vaccinated," including people whose vaccination status is not known, for the purposes of this guidance.


The Ombudsman Program at the Board on Aging and Long Term Care (800-815-0015), or Disability Rights Wisconsin, Inc. (800-928-8778), for residents under 60 years of age, are resources for families, residents and providers for questions or concerns about any aspect of residents' rights. Private and in-person access to an advocate by a resident must be permitted without proof of testing or vaccination status.

Educational Resources


Staffing and Designating Separate Areas for COVID-19 Positive Residents

The following practices reduce transmission of COVID-19 within facilities or units.

Facilities should consider approaches to decrease the number of different staff interacting with each resident as well as the number of interactions among those staff and residents.

  • Facilities should use separate staffing teams for COVID-19 positive residents, to the best of their abilities.
  • To the extent possible, facilities should consider making consistent assignments throughout the facility, regardless of COVID-19 status. This may include the assignment of staff to specific residents. When feasible, staff should not work across floors, units, or wings.
  • Consistent staff assignments also serve to enhance staff's ability to detect emerging condition changes among residents, which staff with less familiarity may not notice.

When multiple cases are identified and if feasible, facilities should consider dedicated wings or units, or a group of rooms at the end of a wing or unit for residents with known or suspected COVID-19, ensuring that they are separate from other residents. Facilities must maintain strict infection prevention and control practices in these dedicated areas.

BAL has established a process for licensure/certification applications for temporary expansion units. This process is outlined in DHS Licensure/Certification Application for Temporary Assisted Living Facility Expansion Units and Transfer Options during the COVID-19 Public Health Emergency State Memo, 20-009 (PDF).

Smaller assisted living settings should consider the following steps to increase separation:

  • Residents with known or suspected COVID-19 should stay in one room, away from other people, as much as possible. Have the sick person use a separate bathroom. If a separate bathroom is not available, staff should clean and disinfect the bathroom after each use by the sick person.
  • If possible, avoid having residents in shared spaces. Help all residents understand importance of and social distancing when in shared spaces, if sharing of space cannot be avoided.
  • If feasible, move regularly used furniture and other household items to maintain a 6-foot distance between people in any shared space.

Testing Criteria



The Assisted Living COVID-19 Testing Guidance, P-02768 (PDF) is based on the State of Wisconsin Testing Framework, P-02709 (PDF).

The state testing framework describes the state's containment strategy, known as "Box it in" and focuses on supporting and sustaining local capacity for testing, tracing, isolation, and quarantine. Testing and contact tracing are vital to identify where further isolation and quarantine efforts are needed.

Based on the Assisted Living COVID-19 Testing Guidance, P-02768 (PDF), facilities should develop plans to:

  • Ensure testing of residents or staff with symptoms of COVID-19 and any residents or staff who have had close contact with someone who tested positive for COVID-19.
  • Ensure notification to local/tribal public health department to coordinate facility wide testing if an outbreak occurs (defined as one or more staff or residents that tests positive). To prepare for the possibility of outbreak testing, facilities should review the asymptomatic testing information outlined in the Assisted Living COVID-19 Testing Guidance, P-02768 (PDF). Facilities may also contact their local or tribal public health department to identify community resources if they anticipate they will need assistance with sample collection.

If residents or staff are symptomatic or test positive for COVID-19, facilities are also encouraged to review DHS guidance for:

On September 14, 2020, the U.S. Department of Health and Human Services (HHS) began shipping BinaxNOW COVID-19 Ag Card diagnostic antigen tests to certain assisted living facilities. Facilities that have received the antigen testing supplies should review the DQA emails BinaxNOW COVID-19 Ag Card Diagnostic Antigen Tests and COVID-19 Health Alert #17 for additional information.

Testing Forms


As of December 14, 2020, the Wisconsin Department of Health Services has officially activated the federal government's pharmacy distribution program for the COVID-19 vaccine to skilled nursing facilities.

Additional information, including links to weekly webinars for vaccinators and links to email messages from the Immunization Program, will be located here when they become available.


    DHS Resources


    See the Assisted Living Forums page for recordings, agendas, and handouts from all Assisted Living forums.

    CDC Resources

    Wisconsin Board on Aging and Long Term Care Resources

    The Society for Post-Acute and Long-Term Care Medicine

    Caring for PALTC Residents with Dementia During the COVID-19 Outbreak (PDF)

    Ways to keep your residents engaged

    What we know

    • Residents in long-term care and other residential facilities are experiencing reduced opportunities to connect with family and friends.
    • Meal sites and other community engagement opportunities are now closed or otherwise unavailable.
    • Staffing patterns at long-term care and other residential facilities are experiencing reduced workforce for multiple reasons.
    • Staff and facility infrastructure can create physical and interactional barriers to communication and connection with society.
    • Resident barriers to communication may include hearing loss, vision loss, learning and cognition disabilities, dementia, physical and dexterity disabilities, and speech disabilities. This is not an all-inclusive listing.

    Facility and infrastructure barriers

    • Resident access to external windows based on room floor and location.
    • Resident access to direct phone lines in individual rooms (along with appropriate electrical access).
    • Facility provision of free wireless internet.
    • Staff availability and knowledge to provide one-to-one assistance for communication support for residents.
    • Lighting and electrical access.
    • Not recognizing the impact that the use of PPE may have on residents; for example, the use of face masks will impact communication with residents who are deaf or hard of hearing.

    Ways to address isolation

    • Technology (communication devices and other assistive technology)
      • Tablets, laptops, and smartphones capable of connecting to WIFI
      • Smarthome visual devices (Amazon Echo/Alexa, Facebook Portal, Nest Hub)
      • Smarthome control technology (thermostats, doorbells, lights)
      • Simplified tablets (GrandPad for example – see resources section)
      • Amplified telephones
      • Personal listening devices
      • Handheld or desktop style magnifiers
      • Tablet holders and cases
      • Wheelchair trays
      • Walker bags
      • Recreational assistive technology, such as card holders, pencil grips, or other needs for participation in activities
      • Remote volunteers to facilitate communication and skill building
      • Video meetings (Zoom, FaceTime, Facebook Messenger, Google Meet/Hangouts, Skype)
      • Apps for communication (Facebook, Instagram, text messaging, email, Skype, TIkTok)
      • Apps specific for disabilities (Glide and Marco Polo for consumers who are deaf for example)
      • Apps for creative ideas (Facebook, Instagram)
      • Apps for mental health (meditation guidance, soothing sounds, drawing apps)
      • Account setup tips: When creating accounts, keep written documentation in multiple places or online in Google Drive or similar. This includes user name, password, and security questions. If help is needed, either in person or remote, the consumer or caregiver has access to the needed information.
    • Nontechnology strategies (programming, structural, and instructional)
      • Face-to-face visits via windows and signs
      • Creativity with activities (Pinterest for ideas)
      • Mailing cards and letters
      • Sending books, photos, photo albums, puzzles, games
      • Ordering groceries and meals to be delivered
      • Communication Board (printable)

    Donation requests (technology)

    Ensure all donations power up, function, and include a power source so that it does not become a waste burden or issue that requires disposal.

    • Tablets, laptops, and smartphones capable of connecting to WIFI
    • Amplified telephones
    • Personal listening devices
    • Handheld or desktop-style magnifiers
    • Tablet holders and cases
    • Wheelchair trays
    • Walker bags
    • Recreational assistive technology such as card holders, pencil grips, or other needs for participation in activities
    • UV Wands
    • Cleaning wipes and hand sanitizer
    • Remote volunteers to facilitate communication and skill building
    • Donation of video conferencing services (Zoom for example)

    Cleaning recommendations for donated devices (technology)

    Facility solutions

    • Activation of individual telephone lines within rooms as needed or requested.
    • Provision of sitewide wireless internet access.
    • Review of activities to introduce modifications in programming structure. Examples might include hallway bingo where residents each sit within their respective doorways to play group bingo to ensure social distancing.
    • Subscription and provision of paid video conferencing applications such as Zoom for resident access.
    • Provision of free video conferencing applications such as Zoom, FaceTime, Skype, and others to residents and family and friends to encourage distance communication.
    • Emergency Preparedness should be evaluated. The Council for Physical Disabilities has an Emergency Toolkit.
    • Ensure availability of simple communication boards in resident rooms for those with communication disabilities. Download and print a communication board from Temple University Institute on Disabilities to assist those who cannot speak.
    • Provision of assistive technology solutions, where needed and available, to support communication and participation in activities. DHS WisTech staff can assist with this.

    Funding options

    • Telecommunications Equipment Purchase Program (TEPP). This fund is available to assist with the acquisition of basic and essential telecommunications for distance communication for people who are hard of hearing, deaf, combined hearing and vision loss, a speech disability, or a mobility impairment. The disability must prevent the use of regular telecommunications equipment. Copayments and specific equipment is eligible. Program specific rules apply and staff from the Independent Living Centers and DHS WisTech staff are available to answer questions or assist with applications.
    • Telecommunications Assistance Program (TAP). This fund is available to assist with the acquisition of basic and essential telecommunications for distance communication for people who are hard of hearing, deaf, or have a combined hearing and vision loss that prevents the use of regular telecommunications equipment. Program specific rules apply and staff from the Independent Living Centers and DHS WisTech staff are available to answer questions or assist with applications.
    • iCanConnect (ICC). This fund is available to assist with the acquisition of technology needed for distant communication for people with combined hearing and vision disabilities. Financial eligibility must also be met. Staff from the Center for Deaf-Blind Persons can provide information, assist with applications, and provide assessments.

    Family tips

    • Send cards and letters (consider sanitization and wait time for delivery as COVID19 can remain on paper).
    • Send books or other small, random gifts from Amazon or other online stores.
    • Assist with online grocery or person item orders for residents isolated in apartments.
    • Send photos from an online service; could also be photo book, calendar, or other photo mug for example.
    • Keep in mind that staff at these facilities are operating under extraordinary circumstances and that they may be leaving their own families behind to care for yours. It is okay to ask for help connecting with your parent and to ask for updates on their well-being.
    • Set up accounts for your family member or friend who is a resident in a long-term care facility.
    • Write down account login details, including "secret questions" responses and leave with the resident so that if login support is needed, staff and the resident have access to the necessary information. Please keep confidentiality in mind; however, and do not set up accounts with common user names and passwords used for other accounts.

    Example scenario

    Long-term care facility:

    • Identifies residents without access to telecommunications or other mechanisms for communication with family and friends. Who has a tablet, smartphone, laptop or room telephone and who does not.
    • Identifies residents who are without these methods of communication but have the interest and capability to use technology. Capability includes independent use, supported use, and passive use.
    • Identifies staff and other residents and/or their family members who can provide training and support or assistance to residents in the use of communication technology.
    • Determines types and numbers of devices needed to meet resident needs.
    • Solicits donations from family and the community for tablets, smartphones, laptops, and telephones (amplified if possible). This includes isolated donation location to ensure sanitization can occur prior to distribution or use.
    • Accesses training resources available online and through the Wisconsin Department of Health Services. Remote training and assistance is available for residents and staff.
    • Conducts thorough cleaning of technology prior to distribution. See recommendations.
    • Determines match of device to resident based on interest, skills, and needs.
    • Reviews activity modifications that will allow for engagement and participation by residents while adhering to protocols for social distancing. DHS staff may be available to discuss alternatives and solutions.


    Last Revised: July 29, 2021

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