This guidance is for community-based residential facilities, 3- to 4-bed adult family homes, and residential care apartment complexes. Guidance for adult day care centers is located at COVID-19: Home Care and Home and Community-Based Service Providers; however, adult day care centers may also find the guidance on this page helpful.
Assisted living facilities care for residents who are elderly and/or have chronic medical conditions that place them at higher risk of developing severe complications from COVID-19. The guidance is designed to assist facilities in improving their infection prevention and control practices to prevent the transmission of COVID-19 and keep residents and the staff who care for them safe from infection.
Based on guidance from the Centers for Medicare & Medicaid Services (CMS) and the Centers for Disease Control and Prevention (CDC), the Department of Health Services (DHS) recommends the following actions in accordance with Wis. Stat. chs. 50 and 252, Wis. Admin. Code ch. DHS 145. It is important to review the information highlighted in the hyperlinks, in the Resources section, and to routinely check this website and CDC resources for updates to the guidance. Facilities are also encouraged to use the COVID-19 Provider Self-Assessment Worksheet, F-02669 as a tool to guide their overall preparedness.
Admissions and Discharges
- Assisted living facilities may admit any individuals that they would normally admit to their facility, including individuals from hospitals where a case of COVID-19 was or is present. Facilities should follow the CDC guidance for infection control when COVID-19 is identified or suspected in a resident found in Discontinuation of Transmission-Based Precautions and Disposition of Patients with COVID-19 in Healthcare Settings (Interim Guidance).
- If facilities admit or retain multiple residents diagnosed with COVID-19, they should consider the possibility of a dedicated wing or unit.
- Facilities should create a plan for managing new admissions and readmissions whose COVID-19 status is unknown. Options include placement in a single room or in a separate observation area so the resident can be monitored for evidence of COVID-19.
- Testing residents upon admission could identify those who are infected but otherwise without symptoms and might help direct placement of asymptomatic residents into a designated COVID-19 area in the facility. However, a single negative test upon admission does not mean that the resident was not exposed or will not become infected in the future. Newly admitted or readmitted residents should still be monitored for evidence of COVID-19 for 14 days after admission and cared for using all recommended COVID-19 PPE.
- If a resident has been exposed and is being discharged, the resident requires quarantine at the receiving facility. Therefore, you must inform the facility that is accepting the resident. If the facility is unable to meet transmission-based precautions and quarantine for the appropriate length of time, then the resident cannot be transferred.
- Facilities must follow all regulations related to discharges, including involuntary discharges. A diagnosis of COVID-19 in and of itself does not meet the regulatory standard for an involuntary discharge.
Guidance from the State Disaster Medical Advisory Committee
Assisted living providers may benefit from reviewing the following memos that were prepared by the State Disaster Medical Advisory Committee (SDMAC) to provide recommendations to nursing homes and hospitals regarding the transfer, discharge and management of patients from hospitals to nursing homes. The purpose of the SDMAC is to advise the DHS Secretary regarding medical ethics during a declared disaster or public health emergency and to recommend policy relating to the equitable and fair delivery of medical services to those who need them under resource-constrained conditions.
- Guidance on the role of COVID-19 testing in decisions around transfers from acute care hospitals to post-acute and long-term care facilities memo, BCD 2020-19 (PDF)
- Guidance on the transfer of hospitalized patients infected with COVID-19 to post-acute and long-term care facilities memo, BCD 2020-20 (PDF)
- Guidance on the disposition of medically stable post-acute and long-term care residents with confirmed or clinically suspected COVID-19 infection memo, BCD 2020-21 (PDF)
Caring For Residents with Dementia
The strategies used to limit the spread of COVID-19 are especially difficult for residents with dementia. Due to their decreased cognitive ability, residents with dementia will require additional assistance adhering to quarantine and isolation. In particular, residents with dementia may have an impaired ability to follow or remember instructions regarding:
- Refraining from touching face
- Wearing a mask
- Refraining from placing things in their mouth
- Social distancing - staying in a particular area
- Other interventions requiring individual follow-through or accountability
Everyone living with a dementia will respond to this situation differently. Be prepared to try a variety of approaches to help residents feel safe and reassured and to comply with best practice guidelines related to COVID-19. Residents with dementia are at an increased risk for agitation, frustration, and even “catastrophic” reactions during a crisis situation as they are less able to negotiate changes in their environment. Therefore, it is highly recommended that any changes in routine, environment, and daily structure for residents with dementia be kept to a minimum. If agitation or aggression occurs, respond by using standard calming techniques, such as distract and redirect, play personalized music, take the person for a walk outside, or ask the person to complete a favorite task.
CDC guidance for facilities caring for residents with dementia can be found in Considerations for Memory Care Units in Long-term Care Facilities.
Adherence to Infection Control Procedures:
It is difficult for residents with dementia to cooperate with prevention measures, such as instructions not to touch their eyes, nose, and mouth. Therefore, staff may need to provide residents with dementia with additional support and closer supervision to ensure infection control procedures are followed.
Residents with dementia may require extra supervision and support to perform appropriate hand hygiene (alcohol based hand sanitizer or handwashing):
- Place residents on a supervised “hand hygiene schedule.” Have staff stand with the resident and wash their own hands to provide encouragement. Staff can also give demonstrations of thorough handwashing techniques.
- Put dementia-friendly instructional signs with pictures on the bathroom window or wall reminding everyone to wash their hands with soap for 20 seconds.
- Encourage residents to sing a song to remind them to wash their hands for at least 20 seconds.
- Break down required tasks and guide residents step-by-step through the process.
- Prompt with words or pictures.
- Encourage and cultivate a sense of accomplishment.
- If the resident is unable to complete handwashing to this extent on their own or with prompting, wear gloves and use soap and a washcloth to perform this task for the person.
- Use an alcohol-based hand sanitizer if there is concern that good hygiene is not being practiced, or if staff or the resident cannot get to a sink to wash their hands.
- Be sure to use moisturizer on clean hands after repeated washing to ensure they do not get dry and irritated.
Residents with dementia may also need assistance to refrain from touching their faces.
- Ensure the skin on the resident’s face is clean and moisturized, not dry and irritated.
- Ensure eyeglasses are clean and comfortable.
- Ensure men are shaven, if they shave regularly.
- Ensure there are no sores or other causes of pain within the mouth, and that regular oral hygiene is completed.
- Ensure lips are adequately hydrated, and not chapped or dry.
Keeping Individuals in Particular Areas:
Wandering can cause residents with dementia to leave a safe environment. The risk for wandering increases when residents become upset, agitated, or face stressful situations.
- Provide residents with safe spaces to wander. Consider placing familiar items around residents who wander to reduce any anxiety caused by unfamiliar environments.
- Use visual prompts to remind residents of restricted access.
- Secure the perimeter of unsafe areas with security personnel or other security systems.
- Provide distraction and redirection through supervised and structured daily activities, including some form of daily exercise, such as individual walks outside with staff members.
Residents with dementia may possess a limited ability to understand the information they are receiving about COVID-19, which could lead to a range of responses, including fear and anxiety. If residents express concern about the pandemic, facility staff should:
- For those who are aware of what is going on and concerned about it, provide information from authoritative sources (such as DHS or the CDC.) Take the time to listen to the person and their concerns, validate their feelings, and provide reassurance.
- Provide simple, truthful answers to their questions, explaining that everyone is doing all they can to help.
- Consider minimizing the flow of media information by turning off the 24-hour news cycle on TV in shared areas. Ask news watchers to do so in their rooms.
- Staff should not discuss their own anxieties and opinions in front of residents.
Guidance for Providing On-Site Hair Salon and Barber Services
In accordance with CDC guidance, long-term care facilities have closed on-site hair salons and barber services in their facilities to reduce the risk of spreading of COVID-19. Minimizing resident contact with outside individuals remains the best approach to prevent introduction of COVID-19 into long-term care settings. This guidance provides information to long-term care providers regarding resumption of on-site hair salon and barber services in the safest way possible. Facilities may resume on-site cosmetology services while ensuring the health, safety and welfare of residents and staff. In order to resume services safely, facilities should consider the following guidance.
Policies, Procedures, and Supplies
The facility should:
- Follow facility policies and procedures as well as guidance from the CDC regarding cleaning and disinfecting protocols as well as employee screening.
- Develop and implement procedures that address infection control measures and the management of safe salon services.
- Implement an ongoing facility monitoring system for compliance with the facility’s policies and procedure for safe salon services.
- Limit contact of the cosmetologist with other residents and staff as much as possible. This may be accomplished by having a separate area for salon services close to the entrance of the facility but is not required. Try to develop a path that avoids walking through resident care areas.
- Have an adequate supply of PPE and essential cleaning and disinfection supplies for facility staff and cosmetologists.
- Develop a process for cleaning cosmetology equipment (scissors, comb, brushes, etc.)
- Have adequate staff.
Licensed Cosmetologist Services
To help control and prevent the spread of the virus the cosmetologist that provides salon services to the facility may also provide salon services to:
- Another care facility on the grounds of the facility, and
- At one other salon. The other salon where the cosmologist provides services may be in the cosmetologist’s residence or in a public salon.
The cosmetologist should:
- Receive COVID-19 infection control training from the facility.
- Test negative for COVID-19 prior to resuming services in the facility, and follow any ongoing testing guidance specific to facility type.
- Be screened for signs and symptoms of illness before each visit including no signs or symptoms of COVID-19, such as cough, fever or chills, shortness of breath or difficulty breathing or any other respiratory symptoms. Also, verify that they have had no contact with individuals with suspected or confirmed COVID-19.
- Wear proper PPE including a facemask, gown, and gloves provided by the facility upon entering and for the duration of their time in the facility.
- Be trained to self-monitor after each visit and report any symptoms of COVID-19 to the facility promptly as well as notifying health care providers and the local or tribal public health department.
- Sign a statement attesting that he or she will follow all facility policies and procedures regarding salon and barber services to ensure facility safety.
- Clean and disinfect the area and equipment between resident appointments.
The cosmetologist should not dry hair using a hand-held hair dryer.
The facility should:
- Verify that the resident is well with no signs or symptoms of COVID-19, such as cough, fever or chills, shortness of breath or difficulty breathing or any other respiratory symptoms before coming to their appointment.
- Ensure that each appointment is prescheduled, no walk-ins.
- Keep a record of the name, time and date of each resident that visits the salon.
- Based on the resident’s abilities, escort the resident by a staff member to the salon at the designated appointment time and back to their room after the appointment. The resident’s arrival time should not coincide with the departure time of any resident exiting the salon, schedule in enough time in between the end and start of appointments to avoid residents congregating at the salon or in hallways.
- Call each resident to the salon area individually, only one resident in the salon at a time.
- If the salon has doors, keep the salon doors closed unless a resident is entering or exiting the salon. Do not establish or use a waiting room or area or allow congregate gathering in or around the salon at any time.
- Ensure that each resident wears a face covering (preferably a face mask rather than a cloth face cover) while in transit to and from the salon and while in the salon at all times, including during washing, cutting, perming, and coloring.
- Clean and disinfect the salon at the end of the day.
Facilities will need to determine whether they can follow these guidelines to ensure they can provide salon and barber services safely. This may not be a safe option for all facilities due to availability of PPE, staffing patterns and facility layout and/or location as outlined in the above guidance.
Nursing homes and assisted living facilities should maintain preparations to care for residents with COVID-19. CDC’s COVID-19 Infection Control Assessment and Response (ICAR) tool was developed to help facilities prepare for COVID-19. Facilities can take steps to assess and improve their preparedness for responding to COVID-19. The ICAR tool should be used as one tool to develop a comprehensive COVID-19 response plan.
DHS infection prevention specialists recorded a 30-minute overview of the self-assessment tool to explain each section. Facilities can complete the self-assessment and direct questions about their results or necessary elements to the Healthcare-Associated Infections (HAI) Program. Facilities can also request a tele-ICAR evaluation by the HAI Program, which involves a more detailed phone-based infection control assessment of elements for COVID-19 readiness. The tele-ICAR is estimated to be 30 to 60 minutes in length.
The HAI Program has also released a series of ICAR Lessons Learned:
- ICAR Lessons Learned Topic 1 : Infection Prevention When Residents Leave Their Long-term Care Facility for Appointments
- ICAR Lessons Learned Topic 2 : PPE Use and Optimization
- ICAR Lessons Learned Topic 3 : Environmental Cleaning
- ICAR Lessons Learned Topic 4 : Screening and Symptom Monitoring for Healthcare Personnel
- ICAR Lessons Learned Topic 5 : Donning and Doffing Personal Protective Equipment (PPE)
- ICAR Lessons Learned Topic 6 : Staying Safe in Break Rooms
The HAI Lessons Learned are sent via email to providers that have subscribed to receive DQA Notifications & Updates through the DQA Email Subscription webpage. Providers are highly encouraged to subscribe to receive these messages and other important information from the Division of Quality Assurance.
Wisconsin HAI Prevention Program recently added five full-time, experienced Infection Preventionists (IP) to provide additional infection prevention support to each public health region. Regional IPs are available to help with the following:
- Answering infection prevention questions on a variety of topics (e.g., appropriate PPE use, environmental infection control, bloodborne pathogens, multidrug-resistant organisms, quarantine and isolation).
- Performing infection control assessments (i.e., ICAR) of health care facilities, particularly long-term care facilities.
- Participating in outbreak and infection control breach technical assistance.
- Providing infection prevention and control education.
Assisted living facilities should actively screen and anyone entering the facility for fever and symptoms of COVID-19 or known exposure to someone with COVID-19.
- The required screening includes, all staff, visitors, hospice, clergy, external health care personnel, surveyors, and all vendors. Every individual should be asked about COVID-19 symptoms (for example, fever [measured temperature 100.0 °F or higher or subjective fever], cough, shortness of breath, sore throat, or muscle aches, and must have their temperature checked daily). Emergency Medical Service (EMS) staff responding to an urgent medical need are exempt and do not need to be screened since they are typically screened separately.
- Visitors who have a fever and/or are symptomatic for COVID-19 should not be allowed to enter the facility.
- Staff who have a fever and/or are symptomatic for COVID-19 prior to or during their shift, should be excluded from work. Decisions about when staff can return to work should be made using Criteria for Return to Work for Healthcare Personnel with SARS-CoV-2 Infection.
- Facilities should limit access points and ensure that all accessible entrances have a screening station.
- Facilities should contact their local health department for questions and frequently review the CDC COVID-19 website for health care professionals.
- Pursuant to Wis. Admin. Code ch. DHS 145, the local health department should be notified about residents or staff with suspected or confirmed COVID-19, residents with severe respiratory infection resulting in hospitalization or death, or three (3) or more residents or staff with new onset respiratory symptoms within 72 hours of each other. Questions about reporting requirements should be directed to the local health department.
Educate residents, staff, and visitors about COVID-19, current precautions being taken in the facility, and actions they should take to protect themselves:
- Have a plan and mechanism to regularly communicate with personnel, residents, and any family members specified by the resident, including if cases of COVID-19 are identified among residents or personnel.
- Provide information about COVID-19 from Get the Facts About Coronavirus (including information about signs and symptoms) and strategies for managing stress and anxiety.
- Describe actions the facility is taking to protect residents and personnel.
- Describe actions residents and personnel can take to protect themselves in the facility, emphasizing the importance of social (physical) distancing, hand hygiene, respiratory hygiene and cough etiquette, and source control.
- Encourage residents, personnel, and visitors to monitor for symptoms and immediately report fever or other symptoms consistent with COVID-19.
- Ask visitors to inform the facility if they develop fever or symptoms consistent with COVID-19 within 14 days of visiting the facility.
- Reinforce sick leave policies, and remind staff not to report to work when ill.
Encourage Source Control:
- Everyone in the facility should practice source control.
- Personnel should wear a face mask (or cloth face covering if face masks are not available or only source control is required) at all times while they are in the facility.
- When available, face masks are generally preferred over cloth face coverings for health care personnel as facemasks offer both source control and protection for the wearer against exposure to splashes and sprays of infectious material from others. Guidance on extended use and reuse of face masks is available in Strategies for Optimizing the Supply of Face Masks. Cloth face coverings not personal protective equipment (PPE) and should NOT be worn instead of a respirator or face mask if more than source control is required.
- Visitors, if permitted into the facility, should wear a cloth face covering while in the facility.
- Encourage residents to wear a cloth face covering (if tolerated) whenever they are around others, including when they leave their rooms and when they leave the facility.
Encourage Social (Physical) Distancing:
- Modify or cancel group activities:
- Instead of communal dining, consider delivering meals to rooms, creating a “grab n’ go” option for residents, or staggering mealtimes to accommodate social distancing while dining (for example, a single person per table).
- Schedule group activities in a staggered fashion to limit number of residents participating and allow them to remain at least 6 feet apart from each other.
- Remind residents to remain at least 6 feet apart from others when they are outside their room.
- Remind personnel to practice social distancing while in break rooms and common areas, cancel nonessential meetings, and consider alternate methods for essential meetings (for example, virtual).
Provide Access to Supplies and Implement Recommended Infection Prevention and Control Practices:
- Provide access to alcohol-based hand sanitizer with at least 60% alcohol and keep sinks stocked with soap and paper towels. Remind residents, visitors, and personnel to frequently perform hand hygiene.
- Ensure adequate cleaning and disinfection supplies are available. Provide EPA-registered disposable disinfectant wipes so that commonly used surfaces can be wiped down.
- Routinely (at least once per day) clean and disinfect surfaces and objects that are frequently touched in common areas. This may include cleaning surfaces and objects not ordinarily cleaned daily (for example, door handles, faucets, toilet handles, light switches, elevator buttons, handrails, handicap access door panels, countertops, chairs, tables, remote controls, shared electronic equipment, and shared exercise equipment).
- Use regular cleaners, according to the directions on the label. For disinfection, refer to List N on the EPA website for a list of products that are EPA-approved for use against the virus that causes COVID-19. Follow the manufacturer’s instructions for all cleaning and disinfection products (for example, concentration, application method and contact time).
Rapidly Identify and Properly Respond to Residents with Suspected or Confirmed COVID-19:
- Older adults with COVID-19 may not show common symptoms such as fever or respiratory symptoms. Less common symptoms can include new or worsening malaise, headache, or new dizziness, nausea, vomiting, diarrhea, loss of taste or smell. Additionally, more than two temperatures higher than 99.0°F might also be a sign of fever in this population. Identification of these symptoms should prompt isolation and further evaluation for COVID-19.
- Designate one or more facility employees to ensure all residents have been screened at least daily for fever and symptoms consistent with COVID-19.
- Implement a process with a facility point of contact that residents can notify (for example, call by phone) if they develop symptoms.
- If COVID-19 is identified or suspected in a resident (i.e., resident reports fever and/or symptoms consistent with COVID-19):
- Immediately isolate the resident in their room and notify the health department. The resident should be prioritized for testing.
- Encourage all other residents to self-isolate, if not already doing so, while awaiting assessment to determine if they are also infected or exposed.
- Maintain social distancing (remaining at least 6 feet apart) between all residents and personnel, while still providing necessary services.
- For situations where close contact with any (symptomatic or asymptomatic) resident cannot be avoided, personnel should at a minimum, wear:
- Eye protection (goggles or face shield) and an N95 or higher level respirator (or a facemask if respirators are not available). Cloth face coverings are not PPE and should not be used when a respirator or face mask is indicated.
- If personnel have direct contact with a resident, they should also wear gloves. If available, gowns are also recommended but should be prioritized for activities where splashes or sprays are anticipated, or high-contact resident-care activities that provide opportunities for transfer to pathogens to hands and clothing of personnel (for example, dressing, bathing and/or showering, transferring, providing hygiene, changing linens, changing briefs or assisting with toileting, device care or use, wound care).
- Personnel who do not interact with residents (for example, not within 6 feet) and do not clean resident environments or equipment do not need to wear PPE. However, they should wear a cloth face covering or, if PPE supplies are sufficient, a face mask for source control.
- Personnel who are expected to use PPE should receive training on selection and use of PPE, including demonstrating competency with putting on and removing PPE in a manner to prevent self-contamination.
- CDC has provided strategies for optimizing personal protective equipment (PPE) supply that describe actions facilities can take to extend their supply if, despite efforts to obtain additional PPE, there are shortages. These include strategies such as extended use or reuse of respirators, facemasks, and disposable eye protection.
- If the resident with COVID-19 requires more assistance than can be safely provided by the facility, they should be transferred (in consultation with public health) to another location (for example, alternate care site, hospital) that is equipped to adhere to recommended infection prevention and control practices. Transport personnel and the receiving facility should be notified about the suspected diagnosis prior to transfer.
- While awaiting transfer, residents should be separated from others (for example, remain in their room with the door closed) and should wear a cloth face covering or facemask (if tolerated) when others are in the room and during transport.
- Appropriate PPE (as described above) should be used by personnel when coming in contact with the resident.
- If residents are transferred to the hospital or another care setting, actively follow up with that facility and resident family members to determine if the resident was confirmed or suspected to have COVID-19. This information will inform need for contact tracing or implementation of additional infection prevention and control recommendations.
For additional information see: Considerations for Preventing Spread of COVID-19 in Assisted Living Facilities.
Planning for Staff Shortages
Maintaining appropriate staffing is essential to providing a safe work environment for facility staff and safe resident care. As COVID-19 progresses, staffing shortages will likely occur due to healthcare staff exposures, illness, or need to care for family members at home. Facilities must be prepared for potential staffing shortages and have plans and processes in place to mitigate these, including communicating with staff about actions the facility is taking to address shortages and maintain resident and staff safety, and providing resources to assist staff with anxiety and stress. Facilities can take steps to assess and improve their preparedness for responding to COVID-19.
Minimum Planning Should Include:
Developing a contingency staffing plan that identifies the minimum staffing needs and prioritizes critical services based on residents’ needs.
- Assigning a person to conduct a daily assessment of staffing status and needs during a COVID-19 outbreak.
- Contracting with staffing agencies, local hospitals, and clinics to fill roles as appropriate.
- Exploring all state-specific emergency waivers or changes to licensure requirements or renewals that may allow for hiring and staffing flexibility.
Strategies to Lessen Staffing Shortages
As a facility deviates from their standard recruitment, hiring, and training practices, there may be higher risks to the staff and residents. Facilities should carefully review their emergency plans and cautiously move from one staffing strategy to the next, balancing risk and benefits with each decision.
Consider implementing strategies to mitigate staffing shortages, including the following:
- Over-communicate with staff. Staff need to know what is happening and what to expect.
- Understand your staffing needs and the minimum number of staff needed to provide a safe work environment and resident care.
- Communicate with local healthcare coalitions; federal, state, and local public health partners; and Wisconsin Healthcare Readiness Coalition (HERC) to identify additional local staff.
- Make sure all staff are working to their full scope of licensure.
- Work with staffing agencies to bring in temporary staff.
- Hire additional staff by recruiting retired staff, students, or volunteers when applicable.
- Cross-train staff so that they are able to work in multiple roles.
- Adjust staff schedules.
- Create flexible schedules with 4, 8, 10, or 12-hour shifts.
- Vary shifts depending on responsibilities. For example, shorter shifts could be set aside for duties such as performing assessments or dispensing medications, while longer shifts could be used for cleaning and disinfecting the facility.
- Address barriers and social factors that might prevent staff from working. Examples include:
- Transportation—Provide ride service to and from work. Provide a rental vehicle. Provide zero or low interest loans to purchase a used vehicle.
- Housing—Provide temporary housing to staff who live with vulnerable individuals. This could be a hotel, local dormitories that are not being utilized, recreational vehicles (RVs) on the premises, or a live-in model in unoccupied wings of the facility.
- Mental well-being—Provide resources to ensure individuals are able to cope with working in nursing homes and assisted living facilities during a pandemic. This may include counseling, online resources such as COVID-19: Resilient Wisconsin, or other resources for coping with stress.
- Compensation—Consider providing additional pay for working in a COVID unit or in a COVID-positive facility (for example, increasing hourly pay for every hour worked during the pandemic or providing a bonus for staff that work during the pandemic). Consider paying staff who may need to be quarantined following an exposure at work.
- Recognition—Find nonmonetary ways to recognize staff for their efforts and boost morale.
- Provide uniforms that can be left at work.
- Provide meals and snacks to staff.
- For campuses or organizations with multiple facilities or are part of health systems, consider redeploying staff to the areas with the most critical needs. Facilities will need to ensure these staff have received appropriate orientation and training to work in the areas that are new to them.
If options listed above are exhausted, explore assistance from the Wisconsin Emergency Assistance Volunteer Registry (WEAVR). WEAVR is a web-based online registration system for Wisconsin's health professional volunteers willing to serve in an emergency. WEAVR facilitates health and medical response through identification, credentialing and deployment of volunteers. Facilities who may be in need of WEAVR support should work with local public health and emergency management to identify needs and available resources. Information from facilities that would expedite this process includes:
- Contact information at the facility.
- A brief description of the situation at the facility.
- The skill set(s)/profession(s) that are needed.
- The duration of time you will need the volunteers for.
- A brief description of duties.
- Information on whether you will compensate people or are looking for volunteers.
- The date you need people to start.
- Mitigating Staff Shortages
- Interim U.S. Guidance for Risk Assessment and Work Restrictions for Healthcare Personnel with Potential Exposure to COVID-19: Updated 5/29/2020
- Return to Work Criteria
- Wisconsin Emergency Assistance Volunteer Registry (WEAVR)
- Requesting State of Wisconsin Emergency Response Resources (PDF)
Wisconsin Assisted Living Facility Regulations:
- Wis. Admin. Code ch. DHS 83
- Wis. Admin. Code ch. DHS 88
- Wis. Admin. Code ch. DHS 89
- Adult Day Care Certification Standards Checklist, F-60947 (PDF)
- Wisconsin Assisted Living Waivers, Variances, and Approvals
For questions regarding this information or for technical assistance, providers should contact the Division of Quality Assurance (DQA), Bureau of Assisted Living (BAL) regional offices.
Return to Work Guidance for Asymptomatic Health Care Workers who Tested Positive for COVID-19
Purpose: To provide additional information and guidance regarding CDC’s healthcare worker crisis staffing plan for long-term care facilities (LTCFs), specifically around the recommendation to let asymptomatic, COVID positive healthcare workers return to work before finishing the recommended isolation. This guidance describes the steps that must be taken prior to implementing this practice and precautions that must be in place within the facility prior to allowing asymptomatic positive staff to return to work.
- Education, planning and communication are key components necessary for continued successful LTCF operations during a COVID-19 outbreak.
- Utilizing CDC and DHS COVID-19 resources, develop educational communications for internal and external use. This involves frequent communication with residents, families, staff and legal representatives on COVID-19 and the facility’s plan to manage COVID-19.
- Prior to any COVID-19 positive residents or staff being identified in the facility or any facility-wide COVID testing, LTCFs should be reviewing and revising their emergency staffing plans to ensure adequate staffing in the event positive staff are identified.
- Facilities should also identify how the facility can establish a COVID-19 unit within their facility and how that would impact their staffing plan.
- When COVID-19 positive staff are identified (regardless of whether the staff member is showing symptoms or not), they should be excluded from work until they have met the criteria set by DHS and CDC Criteria for Return to Work for Healthcare Personnel with Confirmed or Suspected COVID-19 (Interim Guidance) for discontinuation of isolation. Making exceptions to this recommended practice will increase the risk of COVID-19 to residents of long-term care facilities, but may be necessary in a crisis situation.
- As COVID-19 positive staff are identified and additional staffing resources need to be found, the facility should work through their emergency staffing plan, as well as the crisis staffing plan outlined above. The facility should work with DQA through the rapid assistance and support team process (RAST).
- *After exhausting all other opportunities the facility would submit a variance request to DQA to utilize asymptomatic COVID-19 positive staff. As soon as the facility feels they have exhausted all resources described above in the DQA crisis staffing plan and still does not have adequate staff to provide the care, treatment and services to the residents, they should submit a variance request to their DQA regional office.
- The variance request should include the code reference CBRF, Wis. Admin. Code § DHS 83.17(2)c; AFH, Wis. Admin. Code § DHS 88.04(2)g(2) and all steps the provider has taken prior to arriving at this phase.
- Upon receipt of the variance request, the DQA regional office will consult with the LHD, DPH, and the bureau/deputy director. If the request contains sufficient information, the request will be approved for a limited time period with reporting to the DQA regional office. DQA regional office will share reporting with LHD and DHS. The following criteria should be met if this is allowed.
- Asymptomatic COVID-19 positive staff would only be allowed to work on the COVID-19 unit. There needs to be a separate entrance and break area for staff. To prevent transmission between staff, only asymptomatic COVID-19 positive staff should be working on this wing once it is allowed, and should not leave the unit for any reason.
- The facility should have enough of the proper personal protective equipment to prevent transmission of the virus, including face mask, gowns, gloves, and face shields.
- Face masks must be worn by asymptomatic COVID-19 positive staff at all times including as they walk in the building and other nonpatient care areas in the facility.
- Strict symptom monitoring (prior to and during their shift) of these staff needs to be implemented. If they develop even mild symptoms consistent with COVID-19 including fever, chills, cough, shortness of breath, fatigue, muscle/body aches, headache, new loss of taste or smell, sore throat, congestion or running nose, nausea, vomiting, or diarrhea the employee should immediately be excluded from work.
- Facility representatives should meet daily with their LHD to assess current staffing levels to determine when allowing asymptomatic COVID staff to return to work prior to completion of isolation should be discontinued.
*If any agency (DQA, DPH, LHD) is made aware of a facility that is allowing asymptomatic positive COVID staff to return to work prior to completion of isolation without having gone through the approval process, a meeting should be scheduled to obtain approval ASAP.
Staffing and Designating Separate Areas for COVID-19 Positive Residents
The following practices reduce transmission of COVID-19 within facilities or units.
Facilities should consider approaches to decrease the number of different staff interacting with each resident as well as the number of interactions among those staff and residents.
- Facilities should use separate staffing teams for COVID-19 positive residents, to the best of their abilities.
- To the extent possible, facilities should consider making consistent assignments throughout the facility, regardless of COVID-19 status. This may include the assignment of staff to specific residents. When feasible, staff should not work across floors, units, or wings.
- Consistent staff assignments also serve to enhance staff’s ability to detect emerging condition changes among residents, which staff with less familiarity may not notice.
When multiple cases are identified and if feasible, facilities should consider dedicated wings or units, or a group of rooms at the end of a wing or unit for residents with known or suspected COVID-19, ensuring that they are separate from other residents. Facilities must maintain strict infection prevention and control practices in these dedicated areas.
BAL has established a process for licensure/certification applications for temporary expansion units. This process is outlined in DHS Licensure/Certification Application for Temporary Assisted Living Facility Expansion
Units and Transfer Options during the COVID-19 Public Health Emergency State Memo, 20-009 (PDF) .
Smaller assisted living settings should consider the following steps to increase separation:
- Residents with known or suspected COVID-19 should stay in one room, away from other people, as much as possible. Have the sick person use a separate bathroom. If a separate bathroom is not available, staff should clean and disinfect the bathroom after each use by the sick person.
- If possible, avoid having residents in shared spaces. Help all residents understand importance of and social distancing when in shared spaces, if sharing of space cannot be avoided.
- If feasible, move regularly used furniture and other household items to maintain a 6-foot distance between people in any shared space.
The Assisted Living COVID-19 Testing Guidance, P-02768 (PDF) is based on the State of Wisconsin Testing Framework, P-02709 (PDF).
The state testing framework describes the state’s containment strategy, known as “Box it in” and focuses on supporting and sustaining local capacity for testing, tracing, isolation, and quarantine. Testing and contact tracing are vital to identify where further isolation and quarantine efforts are needed.
Based on the Assisted Living COVID-19 Testing Guidance, P-02768 (PDF), facilities should develop plans to:
- Ensure testing of residents or staff with symptoms of COVID-19 and any residents or staff who have had close contact with someone who tested positive for COVID-19.
- Ensure notification to local/tribal public health department to coordinate facility wide testing if an outbreak occurs (defined as one or more staff or residents that tests positive). To prepare for the possibility of outbreak testing, facilities should review the asymptomatic testing information outlined in the Assisted Living COVID-19 Testing Guidance, P-02768 (PDF). Facilities may also contact their local or tribal public health department to identify community resources if they anticipate they will need assistance with sample collection.
If residents or staff are symptomatic or test positive for COVID-19, facilities are also encouraged to review DHS guidance for:
• Infection Prevention
• Planning for Staff Shortages
• Return to Work Guidance for Asymptomatic Health Care Workers who Tested Positive for COVID-19
• Staffing and Designated Areas for COVID-19 Positive Residents
• CDC Criteria for Return to Work for Healthcare Personnel with SARS-CoV-2 Infection
On September 14, 2020, the U.S. Department of Health and Human Services (HHS) began shipping BinaxNOW COVID-19 Ag Card diagnostic antigen tests to certain assisted living facilities. Facilities that have received the antigen testing supplies should review the DQA emails BinaxNOW COVID-19 Ag Card Diagnostic Antigen Tests and COVID-19 Health Alert #17 for additional information.
As of December 14, 2020, the Wisconsin Department of Health Services has officially activated the federal government’s pharmacy distribution program for the COVID-19 vaccine to skilled nursing facilities. For more information, see the COVID-19: Federal Pharmacy Partnership for Long Term Care Program Frequently Asked Questions.
Additional information, including links to weekly webinars for vaccinators and links to GovD messages from the Immunization Program, will be located here when they become available.
Visitors to Facilities
Restrictions on visitors
The safety and wellbeing of the residents and staff in assisted living facilities, continues to be a top priority for DHS. COVID-19 is a serious viral infection and based on currently available information and clinical expertise, older adults and people of any age who have serious underlying medical conditions might be at higher risk for severe illness from COVID-19 (HHS, 2020). This increases the need for vigilance in avoiding the introduction and transmission of COVID-19 into congregate living settings, such as assisted living facilities. Assisted living facilities should develop a plan for visitor restrictions, and should rely on guidance from state and local officials when making decisions about relaxing restrictions.
- Restrict all visitors and nonessential health care personnel, except for certain compassionate care situations, such as an end-of-life scenario.
- Communicate through multiple means to inform individuals and nonessential health care personnel of the visitation restrictions, such as signage at entrances and exits, letters, emails, phone calls, and recorded messages for receiving calls. Communications with residents and families should be proactive and clearly explain that visitor restrictions are to protect them and others in the facility who might have conditions making them more vulnerable to severe illness from COVID-19.
- Utilize a person-centered approach when making decisions about compassionate care visits.
- Provide educational information about COVID-19, such as CDC’s How to Protect Yourself & Others, to potential visitors and residents.
- Screen compassionate care visitors for fever and respiratory symptoms, including new or worsening cough, unexplained muscle weakness or pain, and sore throat. If screening discovers signs and symptoms for fever or respiratory infection, visitation should be cancelled. The visitor should self-isolate at home and inform their medical provider.
- Limit the distance a visitor travels in the assisted living facility. This may be accomplished by having a separate visiting room close to the entrance that is disinfected between each visit or developing paths that avoid walking through care areas. Ask visitors to avoid interacting with anyone other than the resident they are visiting.
- Provide compassionate care visitors instruction on hand hygiene, the importance of limiting surfaces touched, and the proper use of PPE or cloth face covering, according to current facility policy. Provide education about actions residents and visitors can take to protect themselves, emphasizing the importance of social distancing and respiratory hygiene and/or cough etiquette.
- Advise visitors, and any individuals who enter the facility (for example, hospice staff), to monitor for signs and symptoms of respiratory infection for at least 14 days after exiting the facility. If symptoms occur, advise them to immediately inform the assisted living facility, notify their medical provider, if they have one, and local or tribal public health department. Facilities should immediately screen the individuals of reported contact, and take all necessary actions based on their findings.
In lieu of visits, facilities should consider:
- Offering alternative methods for visitation for people who would otherwise visit. It is especially important for facilities to ensure that adaptive devices such as hearing aids and eyeglasses are available to residents while using alternative forms of communication. Possible forms of alternative communication include:
- Scheduled phone calls
- Online and smartphone video technology (for example, Zoom, Skype, Face Time)
- Letters with accompanying photos. Have facility staff read the letters to residents if they need assistance.
- While being mindful of social distancing, creating a buddy system between residents or between residents and staff to strengthen support networks.
- Creating and/or increasing listserv communication to update families, such as advising them to not visit.
- Assigning staff to serve as the primary contact to families for inbound calls, and conducting regular outbound calls to keep families up to date.
- Offering a phone line with a voice recording updated at set times (for example, daily) with the facility’s general operating status, such as when it is safe to resume visits.
Health care workers:
Essential health care workers, such as hospice workers or dialysis technicians, who provide care to residents, should be permitted to enter the facility as long as they are screened and do not exhibit symptoms of COVID-19 or have a known exposure to someone with COVID-19.
Utilize telehealth services when possible to maintain continuity of care and avoid additional negative consequences from delayed preventative, chronic, or routine care. For more information, see the CDC guidance Using Telehealth to Expand Access to Essential Health Services during the COVID-19 Pandemic.
Safer Visits in Assisted Living Facilities - Relaxing Restrictions
The vulnerable nature of people who live in assisted living facilities, combined with the risks of congregate living during a pandemic, has limited the ability for safe visits to occur. While this has been the safest approach to prevent the spread of COVID-19, it has created other unintended physical and emotional consequences for residents that may seriously threaten health and emotional well-being. The purpose of this guidance is to provide a balance between maintaining safety and supporting residents, family members and staff.
If an assisted living facility determines they can effectively mitigate the risks associated with relaxed visitation restrictions, our recommendations for safer visits are listed below.
As the pandemic is affecting communities in different ways, facilities should regularly monitor local disease activity as a consideration when implementing visitation practices, but these should not be the sole factor in determining whether visits can occur. Resources for monitoring local disease activity levels include:
If there is not an outbreak in the facility, or if the outbreak is limited to a single unit, floor, or wing, the facility may allow visitation to an unaffected unit, or within a wing or floor where an outbreak was identified if the outbreak is contained, and interventions are in place for continued containment.
The guidance includes preventive measures to reduce the chances of the introduction of COVID-19 into the facility, while mitigating the unintentional consequences of social isolation from family and other loved ones.
COVID-19 is a serious viral infection and based on currently available information and clinical expertise, older adults and people of any age who have serious underlying medical conditions might be at higher risk for severe illness from COVID-19. This increases the need for vigilance in avoiding the introduction and transmission of COVID-19 into congregate living settings, such as assisted living facilities.
Compassionate Care Visits
While end-of-life situations have been used as examples of compassionate care situations, the term “compassionate care situations” does not exclusively refer to end-of-life situations. Assessment and person-centered care planning approaches should be the basis of all visitation discussions and decisions. Each assisted living facility is required, upon admission and when a change of condition occurs, to assess each resident and develop a person-centered plan to meet the needs, wants, and wishes of the resident. Discovering and supporting the resident’s wishes regarding specific visitors, types of visits, frequency, and time of day is critical to a person-centered approach. The resident, along with people that are important to them, familiar with their preferences and needs, or would otherwise have clinical knowledge about their condition should be involved in this assessment process. Resident wishes should be honored above all others, and facilities should acknowledge that some visits may appropriately involve some aspect of caregiving, based on a resident’s need or desire. Examples might include a visitor’s help with a meal, aspects of dressing, getting to the bathroom, with appropriate orientation, if needed.
Examples of other types of compassionate care situations that incorporate person-centered approaches include, but are not limited to:
- A resident, who was living with their family before recently being admitted to an assisted living community, is struggling with the change in environment and lack of physical family support.
- A resident who is grieving after a friend or family member recently passed away.
- A resident who needs cueing and encouragement with eating or drinking, previously provided by family and/or caregiver(s), is experiencing weight loss or dehydration.
- A resident, who used to talk and interact with others, is experiencing emotional distress, seldom speaking, or crying more frequently when the resident had rarely cried in the past.
- A resident who has dementia or a similar impairment and who experiences a decline in mood, behavior, or function during “sundowning” or similar periods throughout the day, which can only be eased by the presence of a particular family member.
- A resident with a mental health concern that has become unstable due to isolation, and who is now experiencing increased fear or anxiety, and who may be displaying behaviors that communicate distress, such as exit-seeking, compulsion, self-injury, or suicidal statements.
Allowing a visit in these situations would be consistent with the intent of “compassionate care situations,” as well as being person-centered in approach. In addition to family members, compassionate care visits can be conducted by any individual who can meet the resident’s needs, such as clergy or lay persons offering religious and spiritual support, life partners or others who have a familial-type relationship with the resident. The above list is not exhaustive as there may be other compassionate care situations not included, and which are identified according to an individual resident’s needs or wishes.
This guidance is intended for assisted living facilities that are able to develop and implement a Safer Visiting Policy that includes effective infection prevention and control measures and addresses the psychosocial needs of the resident. Facilities’ practices must be consistent with current CDC and local/tribal public health departments. (See Key Strategies to Prepare for COVID-19 in Long-Term Care Facilities (LTCFs); CDC Assisted Living Guidance; contact for local health departments.)
- Screening of all who enter the facility for all signs and symptoms of COVID-19 (e.g., temperature checks, questions or observations about signs or symptoms), and denial of entry of those with signs or symptoms
- Hand hygiene (use of alcohol-based hand rub is preferred)
- Face covering or mask (covering mouth and nose) unless contraindicated. If there are barriers to masking, alternatives will be discussed with resident visitors and an individualized, acceptable plan will be implemented. Suggested alternatives could include:
- Maintain physical distancing in a well ventilated room
- In addition to physical distancing other protective measures include wearing face shields and using clear physical barriers, such as a clear divider (Plexiglas or similar product) barrier on a table
- Social distancing at least 6 feet between persons, and reminders to maintain distancing even during the visit, as possible
- Instructional signage throughout the facility and proper visitor education on COVID-19 signs and symptoms, infection control precautions, other applicable facility practices (for example, use of face covering or mask, specified entries, exits and routes to designated areas, hand hygiene)
- Cleaning and disinfecting high frequency touched surfaces in the facility often, and designated visitation areas after each visit
- Appropriate staff use of personal protective equipment (PPE)
- Effective cohorting of residents (for example, separate areas dedicated COVID-19 care)
- Resident and staff testing conducted as recommended
These core principles are consistent with the Centers for Disease Control and Prevention (CDC) guidance for assisted living facilities and should be adhered to at all times. By following a person-centered approach and adhering to these core principles, visitation can occur safely.
Also, assisted living facilities should enable visits to be conducted with a careful consideration for privacy. Visitors who are unable or unwilling to adhere to the core principles of COVID-19 infection prevention should not be permitted to visit or should be asked to leave.
Administrative controls to monitor compliance and policy effectiveness and to provide instruction:
- The assisted living facility (licensee, administrator, or manager) should continually review its visitation practices and adjust as needed to ensure maximum protection for residents. This includes temporarily stopping all inside visitation when advised by local or tribal public health as well as the facility’s internal COVID-19 status. Residents and visitors should be promptly informed of the need to temporarily stop visits, as well as the plan for mitigating increased risk.
- Consider implementing date and time limitations on the number of visitors in the setting at any one time, limiting the number of visitors per resident and limiting the length of the visit. The length of visits should be established by the assisted living facility policy to ensure continuous compliance with infection prevention and control procedures.
- The visits should occur at scheduled times when there are adequately trained staff available to provide symptom screening and education on COVID-19 mitigation procedures and facility expectations. Consideration should be given to allow scheduled visitation times to occur for those who are only able to visit on evenings and weekends.
- The facility should develop and implement an ongoing self-monitoring system to ensure staff, residents, and visitors are complying with all procedures for safer visitations.
- The facility’s visitation policy should address how the facility will handle visitors who do not comply with the facility’s infection control and safe visitation policies.
- The facility should revise visitation plans based on resident ongoing needs and responses, the facility and the local community COVID-19 status, staffing patterns, PPE availability, and current local and state guidelines.
- The facility’s policy should designate a staff member who would serve as the primary source of information or person designated to receive concerns in order to streamline and provide consistent communication.
- Visitors should be instructed about how to summon staff in case of emergency or in case of questions or observations the visitor wishes to share to avoid moving through the building randomly.
- The facility’s policy should specify clear direction for a resident’s wishes and needs regarding visitation as noted in the resident’s ISP or care plan.
In the interest of best support and care to residents, assisted living facilities should make every effort to manage resident needs and wishes regarding visitation according to the previously discussed principles and guidelines. Assisted living facilities will need to determine whether they can follow these guidelines to ensure they can provide safer visitations at various points in time. Due to a facility’s COVID-19 status, PPE availability, staffing patterns, and facility layout and/or location, every facility may not be able to meet the guidance requirements necessary to offer all of the safer visit options, nor will the options available at each facility necessarily be available at all times.
Education of residents and families is important to ensure all parties understand the need to follow infection prevention and control practices. Education should include:
- Information about COVID-19. Information about the disease, how to protect yourself and others, and how to learn about transmission in the community can be found at the DHS COVID-19 website.
- Actions the assisted living facility is taking to protect all residents and all who enter the facility, including visitor restrictions. Changes to these actions should be promptly and thoroughly communicated to residents and visitors.
- Actions residents and visitors can take to protect themselves emphasizing the importance of social distancing, hand hygiene, respiratory hygiene and cough etiquette, and wearing a facemask or cloth face covering.
- Signs to convey messages. Make sure the signs use plain language and imagery. Provide signs in English, Spanish, and other languages your residents, their families, and those in the community primarily speak.
- The CDC has a variety of COVID-19 materials available in both English and Spanish.
- See also: Management of Visitors to Healthcare Facilities in the Context of COVID-19: Non-US Healthcare Settings.
- The Department of Health Services (DHS) has information about COVID-19 in English, Chinese, Hindi, Hmong, Somali and Spanish.
- Visitor and resident education shall be conducted prior to each visit and include:
- Facility’s procedure for visitation.
- Screening process for COVID-19 symptoms per CDC guidelines.
- Education to self-monitor after the visit for 14 days and report any symptoms of illness to the assisted living facility immediately as well as notifying their medical provider, if they have one, and local/tribal public health department.
- Reminder that subsequent visits must be pre-arranged and will not occur if the facility’s policy indicates visits would need to be suspended for the reasons described above.
- Symptoms of Coronavirus (COVID-19) (PDF)
- How to Protect Yourself and Others (PDF)
- How to Safely Wear and Take Off a Mask (PDF)
- WHO SAVE LIVES: CLEAN YOUR HANDS IN THE CONTEXT OF COVID-19 – World Health Organization
- Hand Washing and Hand Sanitizer Use (PDF)
- Hand Washing at Home, at Play and Out and About (PDF)
- Wash your Hands (PDF)
- 10 things you can do to Manage your COVID-19 Symptoms at Home (PDF)
- What You Can Do If You Are At Higher Risk of Severe Illness From COVID-19 (PDF)
- COVID-19 Quarantine vs Isolation (PDF)
- Prevent the spread of COVID-19 if you are Sick (PDF)
- CDC Facilities COVID-19 Screening (PDF)
- Stay home if you might have been exposed to COVID-19
- Next Steps: Close Contacts of Someone with COVID-19 (PDF)
- Guidelines for Home Quarantine (World Health Organization)
- Coronavirus Disease 2019 (COVID-19): Supporting Your Loved One in a Long-Term Care Facility
- Staying Connected Enrichment Activities (PDF)
- Visit Checklist During the COVID-19 Pandemic (PDF)
- Tips for Facility Visits During an Infectious Disease Outbreak (PDF)
- Wisconsin Board on Aging and Long Term Care Ombudsman: 1-800-815-0015
- American Psychological Association (APA), March 18, 2020. COVID-19 isn’t just a danger to older people’s physical health.
- Galea S, Merchant RM, Lurie N. April 10, 2020. The mental health consequences of COVID-19 and physical distancing: The need for prevention and early intervention. JAMA Intern Med.
- Centers for Medicare & Medicaid Services, QSO-20-39-NH, September 17, 2020, Nursing Home Visitation – COVID-19 (PDF).
- The Person-Centered Guidelines for Preserving Family Presence in Challenging Times (PDF)
- Centers for Disease Control and Prevention (CDC), Key Strategies to Prepare for COVID-10 in LTC (PDF)
- Centers for Disease Control and Prevention (CDC), Considerations for Preventing Spread of COVID-19 in Assisted Living Facilities
- Wisconsin Department of Health Services (DHS) COVID-19: Assisted Living
- COVID-19: Local Community – Isolation Site Operation Manual, P-02639
- COVID-19 Webinar for Long-Term Care and Assisted Living Facilities: March 19, 2020
- COVID-19 Webinar for Long-Term, Assisted Living, and Community-Based Care: April 3, 2020
- Long-Term Care Facility Self-Assessment Review: April 9, 2020
- COVID-19 Provider Self-Assessment Worksheet, F-02669: May, 2020
- Signage - Please do not visit, P-02611 (PDF)
- Division of Quality Assurance Email Notifications and Updates for:
- Infection Control Assessment and Response Visits (ICAR)
- Centers for Medicare & Medicaid Services (CMS) Memos
- COVID-19 Webinar for Health Care Providers
- Division of Quality Assurance, COVID-19 Guidance
- COVID-19 Health Alert Network
- Additional information
See the Assisted Living Forums page for recordings, agendas, and handouts from all Assisted Living forums.
- Considerations for Preventing Spread of COVID-19 in Assisted Living Facilities
- Preparing for COVID-19 in Nursing Homes
- Supporting Your Loved One in a Long-Term Care Facility
- Using Personal Protective Equipment (PPE)
- Strategies to Optimize the Supply of PPE and Equipment during Shortages
- How to Protect Yourself & Others
- Symptoms of Coronavirus
- Videos for front-line staff
- Letter: Help Keep our Residents Safe from COVID-19
- Coronavirus Disease 2019 (COVID-19)
- Resources for Healthcare Facilities
- Clinician Outreach and Communication Activity (COCA)
- Considerations When Preparing for COVID-19 in Assisted Living Facilities
- Interim Infection Prevention and Control Recommendations for Patients with Suspected or Confirmed Coronavirus Disease 2019 (COVID-19) in Healthcare Settings
- Criteria for Return to Work for Healthcare Personnel with Suspected or Confirmed COVID-19 (Interim Guidance)
- Interim U.S. Guidance for Risk Assessment and Work Restrictions for Healthcare Personnel with Potential Exposure to COVID-19
- Information for Healthcare Professionals about Coronavirus (COVID-19)
- Cleaning and Disinfecting Your Facility
- Cleaning & Disinfecting Your Home
Wisconsin Board on Aging and Long Term Care Resources
The Society for Post-Acute and Long-Term Care Medicine
Ways to keep your residents engaged
What we know
- Residents in long-term care and other residential facilities are experiencing reduced opportunities to connect with family and friends due to “no visitor” rules.
- Meal sites and other community engagement opportunities are now closed or otherwise unavailable.
- Staffing patterns at long-term care and other residential facilities are experiencing reduced workforce for multiple reasons.
- Staff and facility infrastructure can create physical and interactional barriers to communication and connection with society.
- Resident barriers to communication may include hearing loss, vision loss, learning and cognition disabilities, dementia, physical and dexterity disabilities, and speech disabilities. This is not an all-inclusive listing.
Facility and infrastructure barriers
- Resident access to external windows based on room floor and location.
- Resident access to direct phone lines in individual rooms (along with appropriate electrical access).
- Facility provision of free wireless internet.
- Staff availability and knowledge to provide one-to-one assistance for communication support for residents.
- Lighting and electrical access.
- Not recognizing the impact that the use of PPE may have on residents; for example, the use of face masks will impact communication with residents who are deaf or hard of hearing.
Ways to address isolation
- Technology (communication devices and other assistive technology)
- Tablets, laptops, and smartphones capable of connecting to WIFI
- Smarthome visual devices (Amazon Echo/Alexa, Facebook Portal, Nest Hub)
- Smarthome control technology (thermostats, doorbells, lights)
- Simplified tablets (GrandPad for example – see resources section)
- Amplified telephones
- Personal listening devices
- Handheld or desktop style magnifiers
- Tablet holders and cases
- Wheelchair trays
- Walker bags
- Recreational assistive technology, such as card holders, pencil grips, or other needs for participation in activities
- Remote volunteers to facilitate communication and skill building
- Video meetings (Zoom, Facetime, Facebook Messenger, Google Meet/Hangouts, Skype)
- Apps for communication (Facebook, Instagram, text messaging, email, Skype, TIkTok)
- Apps specific for disabilities (Glide and Marco Polo for consumers who are deaf for example)
- Apps for creative ideas (Facebook, Instagram)
- Apps for mental health (meditation guidance, soothing sounds, drawing apps)
- Account setup tips: When creating accounts, keep written documentation in multiple places or online in Google Drive or similar. This includes user name, password, and security questions. If help is needed, either in person or remote, the consumer or caregiver has access to the needed information.
- Nontechnology strategies (programming, structural, and instructional)
- Face-to-face visits via windows and signs
- Creativity with activities (Pinterest for ideas)
- Mailing cards and letters
- Sending books, photos, photo albums, puzzles, games
- Ordering groceries and meals to be delivered
- Communication Board (printable)
Donation requests (technology)
Ensure all donations power up, function, and include a power source so that it does not become a waste burden or issue that requires disposal.
- Tablets, laptops, and smartphones capable of connecting to WIFI
- Amplified telephones
- Personal listening devices
- Handheld or desktop-style magnifiers
- Tablet holders and cases
- Wheelchair trays
- Walker bags
- Recreational assistive technology such as card holders, pencil grips, or other needs for participation in activities
- UV Wands
- Cleaning wipes and hand sanitizer
- Remote volunteers to facilitate communication and skill building
- Donation of video conferencing services (Zoom for example)
Cleaning recommendations for donated devices (technology)
- Activation of individual telephone lines within rooms as needed or requested.
- Provision of sitewide wireless internet access.
- Review of activities to introduce modifications in programming structure. Examples might include hallway bingo where residents each sit within their respective doorways to play group bingo to ensure social distancing.
- Subscription and provision of paid video conferencing applications such as Zoom for resident access.
- Provision of free video conferencing applications such as Zoom, FaceTime, Skype, and others to residents and family and friends to encourage distance communication.
- Emergency Preparedness should be evaluated. The Council for Physical Disabilities has an Emergency Toolkit.
- Ensure availability of simple communication boards in resident rooms for those with communication disabilities. Download and print a communication board from Temple University Institute on Disabilities to assist those who cannot speak.
- Provision of assistive technology solutions, where needed and available, to support communication and participation in activities. DHS WisTech staff can assist with this.
- Telecommunications Equipment Purchase Program (TEPP). This fund is available to assist with the acquisition of basic and essential telecommunications for distance communication for people who are hard of hearing, deaf, combined hearing and vision loss, a speech disability, or a mobility impairment. The disability must prevent the use of regular telecommunications equipment. Copayments and specific equipment is eligible. Program specific rules apply and staff from the Independent Living Centers and DHS WisTech staff are available to answer questions or assist with applications.
- Telecommunications Assistance Program (TAP). This fund is available to assist with the acquisition of basic and essential telecommunications for distance communication for people who are hard of hearing, deaf, or have a combined hearing and vision loss that prevents the use of regular telecommunications equipment. Program specific rules apply and staff from the Independent Living Centers and DHS WisTech staff are available to answer questions or assist with applications.
- iCanConnect (ICC). This fund is available to assist with the acquisition of technology needed for distant communication for people with combined hearing and vision disabilities. Financial eligibility must also be met. Staff from the Center for Deaf-Blind Persons can provide information, assist with applications, and provide assessments.
- Send cards and letters (consider sanitization and wait time for delivery as COVID19 can remain on paper).
- Send books or other small, random gifts from Amazon or other online stores.
- Assist with online grocery or person item orders for residents isolated in apartments.
- Send photos from an online service; could also be photo book, calendar, or other photo mug for example.
- Keep in mind that staff at these facilities are operating under extraordinary circumstances and that they may be leaving their own families behind to care for yours. It is okay to ask for help connecting with your parent and to ask for updates on their well-being.
- Set up accounts for your family member or friend who is a resident in a long-term care facility.
- Write down account login details, including “secret questions” responses and leave with the resident so that if login support is needed, staff and the resident have access to the necessary information. Please keep confidentiality in mind; however, and do not set up accounts with common user names and passwords used for other accounts.
Long-term care facility:
- Identifies residents without access to telecommunications or other mechanisms for communication with family and friends. Who has a tablet, smartphone, laptop or room telephone and who does not.
- Identifies residents who are without these methods of communication but have the interest and capability to use technology. Capability includes independent use, supported use, and passive use.
- Identifies staff and other residents and/or their family members who can provide training and support or assistance to residents in the use of communication technology.
- Determines types and numbers of devices needed to meet resident needs.
- Solicits donations from family and the community for tablets, smartphones, laptops, and telephones (amplified if possible). This includes isolated donation location to ensure sanitization can occur prior to distribution or use.
- Accesses training resources available online and through the Wisconsin Department of Health Services. Remote training and assistance is available for residents and staff.
- Conducts thorough cleaning of technology prior to distribution. See recommendations.
- Determines match of device to resident based on interest, skills, and needs.
- Reviews activity modifications that will allow for engagement and participation by residents while adhering to protocols for social distancing. DHS staff may be available to discuss alternatives and solutions.
- Administration for Community Living COVID19 website
- CDC Guidance for Long Term Care Facilities
- American Psychological Association: COVID-19 isn't just a danger to older people's physical health
- Health News Florida: COVID-19 Isolation A Delemma for Seniors
- GrandPad – streamlined tablet for distance communication, requires service, archived webinar is available; scroll down to archived events heading
- Working Daughter: What to do if your parent's nursing home restricts visitors due to the coronavirus
- WisTech Assistive Technology Program device loan and demonstration inventory
- Temple University Institute on Disabilities: Communication Assistant for COVID-19
- Wisconsin Department of Health Services, Independent Living Centers
- Wisconsin Council on Physical Disabilities: Emergency Preparedness Toolkit
- AT3 Center Assistive Technology Technical Assistance Project