ForwardHealth: Milwaukee Enrollment Services

COVID-19 Updates

We are committed to protecting the health and safety of our members during the COVID-19 pandemic. To stay informed about the latest program updates, limitations to in-person contacts, general COVID-19 resources, and more, please go to the COVID-19: ForwardHealth Program Updates for You and Your Family webpage.

 

Milwaukee Enrollment Services (MilES) manages income maintenance programs in Milwaukee County. These government programs give financial support to people who need help paying for certain things, such as food and health care. We have a “no wrong door” policy, meaning you can call us or walk into any of our locations to get help.

If you live in the county and want to enroll in a program or are a member, you can:

  • Apply for benefits.
  • Ask questions.
  • Get a new QUEST card.
  • Pay premiums.
  • Renew benefits.
  • Report changes for benefits.
  • Submit proof or verification of information.

Milwaukee Enrollment Services locations

  • Coggs Center
    1220 W. Vliet St.
    Milwaukee, WI 53205
    Hours: 8 a.m.–4 p.m., Monday, Tuesday, Wednesday, and Friday, or 8 a.m.–noon Thursday
  • Ross Innovative Employment Solutions
    7800 W. Brown Deer Road
    Suite 200
    Milwaukee, WI 53223
    Hours: currently closed (read the Milwaukee Enrollment Services Re-Entry Plan (PDF) for more information about how we’re safely returning to in-person services)
  • United Migrant Opportunity Services (UMOS)
    2701 S. Chase Ave.
    Milwaukee, WI 53207
    Hours: 8 a.m.–4 p.m., Monday, Tuesday, Wednesday, and Friday, or 8 a.m.–noon Thursday

Contact Milwaukee Enrollment Services

In person

  • Coggs Center
  • UMOS

Mail

Milwaukee Enrollment Services (MilES)
PO Box 05676
Milwaukee, WI 53205-0676

Online

Visit our ACCESS website to:

  • Apply for benefits.
  • Check benefits.
  • Renew benefits.
  • Report changes.

Phone and fax

  • Phone: 888-947-6583 or 711 (TTY), 8 a.m.–4:30 p.m., Monday, Tuesday, Wednesday, and Friday, or 8 a.m.–noon Thursday
  • Fax: 414-438-4580
  • Fax with a document tracking sheet: 888-409-1979
 

Note that MilES now closes at noon every Thursday. That means phone calls and in-person services are not available after noon on Thursdays. You can still:

  • Drop off documents to be scanned for proof or verification.
  • Fill out the form to set your filing date to apply for benefits. This determines when benefits should start.

FAQs (frequently asked questions) about MilES services during COVID-19

Can I sign up for benefits?

Yes. There are four ways you can apply:

  • In person

You can get a paper application at our Coggs Center and UMOS locations.

If you don’t want to fill out an application, you can set a filing date by filling out a “Doc 1” form. The filing date is important because it determines when benefits should start.

  • Mail or fax

You can mail your application to:

Milwaukee Enrollment Services (MilES)
PO Box 05676
Milwaukee, WI 53205-0676

You can fax to 414-438-4580. 

  • Online

Visit our ACCESS website to:

  • Apply for benefits.
  • Check benefits.
  • Renew benefits.
  • Report changes.

If you don’t have a computer or tablet, you can use one to apply in the self-help section of our Coggs Center or UMOS locations. A staff member can help you if needed.

  • Phone

You can call 888-947-6583 or 711 (TTY), 8 a.m.–4:30 p.m., Monday, Tuesday, Wednesday, and Friday, or 8 a.m.–noon Thursday.

Can I get forms?

You can get forms at our Coggs Center and UMOS locations.

The forms available include:

  • Appeals forms for a fair hearing:
    • For Medicaid appeals, you must include a signature.
    • For FoodShare appeals, you can also call 888-947-6583.
  • Application forms for BadgerCare Plus, FoodShare, and Medicaid.
  • Customer complaint forms.

Can I speak to someone in person?

Yes. We have staff members on-site at our locations to help if you need it.

Can I speak to someone on the phone?

Yes. You can call 888-947-6583.

Can I get my homeless mail?

Yes. You can pick up mail at our Coggs Center location.

Can I get a replacement QUEST card?

You can get a temporary card at the Coggs Center and UMOS locations if you meet certain criteria. Your permanent card will then be mailed to you. It should arrive within five to seven days. You can also call 877-415-5164 to get a new card.

Can I submit documents?

Yes. You can do this several ways:

  • Fax

Include a document tracking sheet and fax to 888-409-1979. •

  • In person

You can submit your documents at the Coggs Center and UMOS locations.

  • Mail

Submit your documents by mail to:

Milwaukee Enrollment Services (MilES)
PO Box 05676
Milwaukee, WI 53205-0676 

  • Online

Upload your documents to the ACCESS website. You can also upload them to the MyACCESS mobile app using your smartphone.

How do I get the mobile app?

The free MyACCESS mobile app lets you check benefits, get reminders, submit documents, update your address, and view your digital ForwardHealth or SeniorCare cards.

You can find the app by searching for “MyACCESS Wisconsin.”

  • If you have an Android phone, get the app on Google Play.
  • If you have an iPhone, get the app on the App Store.

Are there translation services available on-site and over the phone?

Yes. Translation services are provided on-site for these languages:

  • Hmong
  • Karen
  • Sign (provided by appointment)
  • Spanish

For other languages, translation services are provided over the phone.

Are on-site locations accessible?

Yes:

  • Coggs Center—The front door on Vliet Street is an accessibility entrance. The building’s exit is also accessible. In addition, staff members are available to help.
  • UMOS—The front door off the parking lot is an accessibility entrance.

FoodShare on-demand interview hours

If you’re applying for or are in FoodShare, you can complete your interview in person at the agency. You can also call 888-947-6583 to make an appointment for an interview or complete the interview without an appointment over the phone during these hours:

Monday: 8 a.m.–4:30 p.m.
Tuesday: 8 a.m.–4:30 p.m.
Wednesday: 8 a.m.–4:30 p.m.
Thursday: 8 a.m.–noon
Friday: 8 a.m.–4:30 p.m.

Note that the call center is open a half hour longer than the locations themselves on Monday, Tuesday, Wednesday, and Friday.

Other contacts

Call 211 for help applying area. If you don’t live in Milwaukee County, contact your local county or tribal agency.

Last Revised: July 1, 2022