This operations memo announces new default security settings for QUEST cards to reduce FoodShare fraud and theft. QUEST cards will be restricted to purchases in Wisconsin and bordering states, though members can temporarily adjust their settings to allow purchases elsewhere.

This operations memo announces a change to how FoodShare assistance groups with no elderly, blind, or disabled (EBD) members qualify for the heating standard utility allowance (HSUA).

This memo announces new requirements for situations when a health care member has an immigration status that is found to be questionable. It also announces a new policy for when a child in a 12-month continuous coverage period no longer qualifies for full-benefit health care coverage based on their immigration status.

This operations memo provides:

• Information on tax credits and tax preparation services available to working families in Wisconsin for the 2025 tax year
• A reminder to Wisconsin Works (W-2) and Income Maintenance (IM) agencies of the importance of notifying program participants of the financial advantages of federal and state tax credits
• A reminder on how to count federal and state tax refunds when determining financial eligibility for assistance

This memo provides guidance to emergency medical service providers looking to renew their license.

This memo provides guidance to paramedics with critical care endorsement looking to renew their license.

This memo provides guidance to paramedics looking to renew their license.

This memo provides guidance to holders of intermediate licenses looking to renew their license.

This memo provides guidance to emergency medical technicians (EMTs) looking to renew their license.

This memo provides guidance to emergency medical responders (EMRs) looking to renew their license.