Caregiver Training

Wisconsin was one of three states to receive federal pilot funding to create and deliver abuse and neglect prevention training for caregivers in long term care settings. Wisconsin's innovative training approach utilizes multiple modes of delivery, including an experiential component and a series of topical workshops and DVD-based training.

Internal Investigations

Training Overview

This class is designed for persons responsible for conducting internal investigations into allegations of abuse, neglect and misappropriation by caregivers in long-term care facilities. This interactive training focuses on the steps needed to conduct a thorough investigation and provides tips on interviewing skills.

Training Goals

  • Developing an Investigation Protocol
  • Caregiver Misconduct Definitions
  • Conducting an Internal Investigation
  • Interviewing Skills
  • Reporting Requirements

Training Videos and Guides

The full training is 4 hours in length but can be broken into three shorter segments of roughly 80 minutes each. This training can be viewed on the Conducting Internal Investigations of Caregiver Misconduct Training web page.

Interview Training Clip

The UW CCDET Caregivers Investigating and Reporting Allegations of Misconduct web page includes this training as wells as other training materials including a Facilitator Guide, Participants Guides, and a PowerPoint presentation. We strongly suggest that individuals planning to facilitate the topical training first read the Facilitator Guide.

Abuse and Neglect
Prevention Training

Training Overview

This training adapts six of the eight Experiential Training scenarios into video-based training. Each scenario has its own Training Guide which provides all the materials you need to get started.

This training can be used for new employees, to fulfill your on-going training needs, or to address a specific incident that has recently occurred. In addition, the training can be used to train one caregiver, a group of caregivers, as a stand-alone training, or as one piece of a larger training.

Training Goals

  • Knowing how to identify the red flags of abuse and neglect
  • Understanding and utilizing appropriate responses when abuse or neglect is suspected or observed, including reporting protocols
  • Understanding the strategies and techniques to protect residents and prevent abuse
  • Identifying the promising practices to promote resident and staff safety, dignity, respect and health

Training Information

Individual trainings take approximately 45 minutes to complete, including a 10 minute follow-up session with the supervisor. Group trainings take approximately 60 minutes to complete. The Training Guides provide step by step instructions and copies of all the handouts you will need for each scenario. Six video based scenarios of caregiver misconduct offer strategies for caregivers to prevent abuse and neglect.

The Caregiver Abuse and Neglect Prevention training videos and facilitation guides can be accessed at the UW CCDET Wisconsin Caregiver Experiential Video Training Materials web page.

This training is also available on DVD. To order a copy of the DVD Abuse and Neglect Prevention Training, please complete the information below and mail the form along with a check or money order for $5.00 (payable to the Division of Quality Assurance) to cover the shipping and handling fee to:

DVD Training
Department of Health Services
Division of Quality Assurance
PO Box 2969
Madison, WI 53701-2969

* Please note that forms submitted without the $5.00 fee will not be processed.

DVD Request Form (PDF, 20 KB)

Multimedia Presentation

There is also a copy of an uplifting multi-media presentation on the important role caregivers play in preventing abuse and neglect. The presentation can be viewed and/or downloaded online at:

Additional Training

In addition to The Wisconsin Caregiver Program Manual, several webcasts offer information for caregivers and entity owners about various requirements of Wisconsin's Caregiver Law.

Brochure: Wisconsin Caregiver Program: A Blueprint for Quality Care Video Guide (P-63161) (PDF, 59 KB)

DQA offers training for entities to learn how to conduct the various workshops listed below. To learn more about upcoming statewide train-the-trainer sessions or to obtain copies of any of the training materials go to The Wisconsin Caregiver Project.

Contact for Questions

Please email: 

Last Revised: September 28, 2016