Background Checks Program
Checks completed by entities
Entities must conduct background checks for employees and contractors that have regular and direct contact with clients. These caregiver background checks are required at time of hire, when there is a change in circumstances, and at least every four years thereafter.
See the following overview of the caregiver background check process.
Certain convictions or governmental findings may affect a person's eligibility to serve in caregiving roles. Other convictions may require notifications to clients or guardians when the client is receiving services in their private residence.
Please see the following resources:
- Caregiver background check system (Department of Justice's Wisconsin Online Record Check System (WORCS))
- E-Background Information Disclosure (eBID), F-82064
- Caregiver Background Check Documentation Requirements, P-03513 (PDF)
Checks completed by DQA
Individuals seeking any of the following approvals must apply for a background check:
- Entity operators
- Non-client residents
- Rehabilitation review applicants
DQA is launching the DHS DQA Provider Portal, a new system for licensure, background checks, plan reviews, and other provider applications. Background check applications will not be accepted by DQA as of November 22, 2025, as we transition to the new system. We will accept applications starting December 15, 2025. Applications must be submitted using the DHS DQA Provider Portal following transition. To prepare for this transition and for more information, visit our DHS DQA Provider Portal webpage.
This transition does not affect background checks completed by entities.
At a minimum, background checks are required every 4 years and/or when there is a change in status for any individual requiring a background check. Certain entity types may be required to complete background checks on a more frequent basis due to specific regulatory requirements or due to department request.
All background checks submitted to DQA must be submitted through the DHS DQA Provider Portal beginning December 15, 2025. Information about how to prepare for the transition and access the DHS DQA Provider Portal can be found on our DHS DQA Provider Portal webpage. More information about how to submit a background check through the DHS DQA Provider Portal will be made available on this page after the transition.
All background checks submitted to DQA must be submitted through the DHS DQA Provider Portal beginning December 15, 2025. Information about how to prepare for the transition and access the DHS DQA Provider Portal can be found on our DHS DQA Provider Portal webpage. More information about what to keep after submitting a background check through the DHS DQA Provider Portal will be made available on this page after the transition.
Contact us
For questions about entity background check requirements, please email dhsdqabackgroundchecks@dhs.wisconsin.gov.
For questions about regulations, licensing, or certification requirements, please contact the appropriate DQA regional office.