National Core Indicators Project in Wisconsin: FAQs

Below are frequently asked questions about the National Core Indicators (NCI) Project surveys.

What are NCI surveys?

  • National Core Indicator (NCI) surveys provide a way for the Wisconsin Department of Health Services to voluntarily measure and track its own performance.
  • Random groups of people who receive state services are asked for their opinions about the services they receive.
  • Trained interviewers schedule face-to-face meetings with individuals selected for the surveys.
  • The surveys measure the performance and outcomes of services provided for these individuals and their families.
  • Wisconsin is one of 40 states that conduct NCI surveys.

What is the purpose of this project?

  • To gather the opinions and experiences of individuals who receive long-term care and support services from the Wisconsin Department of Health Services.
  • The survey information will be used to improve services and better understand people’s needs.

Who is funding this project?

The Wisconsin Department of Health Services.

How did you get my name?

The Wisconsin Department of Health Services provided Vital Research, an independent research organization, a random sample of people who receive services through one of Wisconsin’s long-term care and support programs.

Do I have to participate?

  • No. Participation is completely voluntary.
  • Your services and supports will not be affected whether you choose to participate or not.

How do you interview individuals with disabilities?

  • The survey is specially designed to obtain perceptions about experiences from people with varying abilities.
  • Interviewers are trained on how to interview people with disabilities.
  • Interviewers are also trained as to when to discontinue an interview if a person is not responsive to questions.

Can anyone refuse to participate on behalf of the consumer?

  • Only legal guardians may refuse on behalf of a person.
  • Staff members cannot refuse due to potential conflict of interest.

Why not let the families or staff answer for consumers?

  • It is important to talk directly with the people who have first-hand experiences.
  • Opinions from all groups are important, but cannot substitute for one another.
  • If you are not able to answer the questions, a proxy respondent may answer some questions on your behalf.

What if I change my mind or have to change my interview date or time?

You may call the interviewer you scheduled with directly or Erin Der-McLeod at Vital Research at 888-848-2555 (toll free).

Is this confidential (private)?

  • Yes. The answers you provide will not be shared with any of the people who are paid to help you.
  • Vital Research will protect your privacy by keeping all information confidential.

How long will the interview take?

About 30-45 minutes.

What are you going to ask me about?

  • Survey interviewers will ask for your opinions about your quality of life and the services you receive. For example, there will be questions about your case manager or case worker, living arrangement, direct care staff, activities or employment, and your health and safety.
  • If any questions do not apply, they will be skipped.

Why aren’t you asking me about … ?

  • A large number of people are being interviewed and the questions are about things likely to apply to everyone.
  • As a result, we may miss a part of your experience that you feel is very important.
  • Please feel free to provide your comments to your interviewer.

Will my answers affect the State services I receive now or may receive in the future?

No. The purpose of the survey is to learn about your experiences. Your responses are confidential and will not affect the services you receive in any way.

Last Revised: November 1, 2018