Texts and Emails from DHS
Stay informed—your way
Keep getting helpful emails and texts
Wisconsin Department of Health Services (DHS) is updating how members receive text and email benefit messages. Beginning June 22, Medicaid and FoodShare members who currently receive these messages will need to review and confirm their communication preferences to continue getting updates. Watch for text and email messages from DHS and respond by July 13, 2026.
Texts and emails are a great way to stay up to date on your benefits. Here’s how we use these channels to communicate with you.
When you apply for select programs from the Wisconsin Department of Health Services and the Wisconsin Department of Children and Families, you can choose to receive texts or email messages about your benefits. Later, you can choose which type of messages you would like to get.
If you choose to opt-in to receive benefit information via email and/or text communications, we may include information like your case number, your name or the names of members in your household, benefit programs, due dates, premiums due, and other relevant case information.
Our goal is to make sure you get the information you need to make timely, confident decisions about your benefits. Depending on your communication preferences, we will use email and text messages to:
- Send critical, time-sensitive information to help you get or keep your benefits.
- Remind you of upcoming renewal dates, appointments, and more.
- Share general program notices and updates.
You can choose to receive required notices through the mail or opt for paperless communications. By signing up for paperless communications, you can choose to receive notifications by email or text when you have a new letter to view in your ACCESS account. These notifications:
- Help you stay on top of documents and deadlines.
- Provide information to your phone or inbox, where and when you want.
See the Department of Health Services SMS Terms and Conditions, Department of Children and Families SMS Terms and Conditions, and Privacy Policy for more information.
Protecting you
Texts will come from 94347 or 32392 or 222377.
The email sender will be:
These email addresses do not accept replies.
Remember, in texts and emails:
- Don't give out information, like your birthday or Social Security number.
- Don't include financial information, like your bank account or credit card number.
Questions and answers
Log in to ACCESS (ACCESS in Spanish) and go to "Update contact info" from the left menu. There, you can choose the types of messages we send you and update other communication details.
We won’t text you unless we have important benefit information, so we hope you’ll let us continue. However, you control the electronic messages you receive.
Log in to ACCESS (ACCESS in Spanish) and go to "Update contact info" from the left menu. There, you can choose the types of messages we send you and update other communication details.
If you really want to opt out, you can:
- Reply "STOP" to any text message you get from us.
- Click "Unsubscribe or manage preferences" at the bottom of any email.
Log in to ACCESS (ACCESS in Spanish) and go to "Update contact info" from the left menu. There, you can choose the types of messages we send you and update other communication details. Or call your agency and tell them you'd like to opt in to texts and emails.
First, check that a text came from 94347, 32392, or 222377, or an email came from dhs@info.wisconsin.gov, dcfw2@info.wisconsin.gov, or benefits@info.wisconsin.gov (these email addresses do not accept replies). DHS will never offer a prize or money for responding.
If you are still suspicious, you can report a suspected scam with the Bureau of Consumer Protection and learn more about texting and email scams with this Consumer Protection Fact Sheet from the Department of Agriculture, Trade and Consumer Protection. If you are suspicious of a website or think a message is spoofed, do not click on links, enter your user information, or provide any information. The Federal Trade Commission also has excellent resources on how to recognize, avoid, and report phishing scams.