Texting and Emails from DHS

Stay informed—your way

Texts and emails are a great way to stay up to date on your benefits. Here’s how we use these channels to communicate with you.

When you apply for select programs from the Wisconsin Department of Health Services and the Wisconsin Department of Children and Families, you may give us your cell phone number and email address. This automatically signs you up for texts and emails. Later, you can choose which type of messages you get.

Our goal is to make sure you get the information you need to make timely, confident decisions about your benefits. We will use email and text messages to:

  • Send critical, time-sensitive information to help you get or keep your benefits.
  • Remind you of upcoming renewal dates, appointments, and more.
  • Share general program notices, such as when the federal poverty level changes.

You'll get required notices from us through the mail (and through your ACCESS account if you sign up for paperless communications). But getting texts and emails will make it easier for you to:

  • Stay on top of documents and deadlines.
  • Read information from your phone or inbox, where and when you want.

See the Department of Health Services SMS Terms and Conditions, Department of Children and Families SMS Terms and Conditions, and Privacy Policy for more information.

Protecting you

Texts will come from 94347, 32392, or 222377.

The email sender will be:

These email addresses do not accept replies.

We will never:

  • Ask for personal information, like your birthday or Social Security number.
  • Ask for financial information, like your bank account or credit card number.
  • Offer a prize or money for responding.

Questions and answers

Additional resources

Last revised October 21, 2024