DQA Regulated Entity New Applicant and Existing Four-Year Renewal Entity Background Check Process

Entity Operator and Non-Client Resident Background Check Process

The Division of Quality Assurance (DQA) must complete background checks for:

  • Any person who has, or are seeking, a license, certification, registration, or certificate of approval issued or granted by the department to operate an entity.
  • Any person who is a non-client resident or prospective non-client resident of an entity.

Note: These background checks are different than those completed by entities for their employees and contractors. See the Employee and Contractor Background Check Process for information.

New Applicant

Individuals seeking a license, certification, registration, or certificate of to operate an entity must submit a request to DQA for a background check as part of the approval process. Entities must follow the same process to request a background check for any person who is a non-client resident or prospective non-client resident of an entity.

Online Application for Entity Operator or Non-Client Resident Background Check

By using the Online Entity Operator and Non-Client Resident Background Check application, you may:

If you are unable to use the online application, please email the Office of Caregiver Quality.

Submitting Additional Documents

Some applicants may be required to provide additional documentation or undergo a fingerprint background check. Requests for additional documentation may require applicants to obtain and submit:

  • Criminal Complaints and Judgments of Conviction
  • Written explanations from the applicant for any criminal convictions
  • Out-of-state background checks
  • The Rehabilitation Review results letter
  • Copies of the DD-214, Certificate of Release or Discharge from Active Duty form
  • Any other documentation requested by the Department

Note: After submitting an application you will receive an email indicating if additional information is required. Additional documentation must be submitted the Office of Caregiver Quality with the subject line "Entity Background Check." Failure to submit additional required information may be deemed to be a withdrawal of the application for license, certification, or registration to operate an entity.

4-Year Renewal for Entity Operators and Non-Client Residents

Every four years DQA notifies entities that they must apply to renew background checks for entities for all entity operators and non-client residents by accessing the Online Entity Operator and Non-Client Resident Background Check application.

Refer to DQA memo 21-02 (PDF) for renewal requirements in 2021. All DQA-regulated entities must request a background check by May 3, 2021.

Note: DQA conducts four-year background check renewals on a common schedule. Entities must request a renewal background check regardless of when the last background check was completed for the entity operator of non-client resident(s).

Use the Online Entity Operator and Non-Client Resident Background Check application to begin the entity background check application process. If you are unable to use the online application, please email the Office of Caregiver Quality.

Additional Information

Additional information about employee and contractor background checks can be found in chapters 1 and 2 of the Wisconsin Caregiver Program Manual, P-00038 (PDF).

If you have questions about the employee and contractor background check process, please email the Office of Caregiver Quality.

Last Revised: April 23, 2021