Comprehensive Community Services (CCS)

Wisconsin has long been a leader in developing supportive services for persons with mental health and substance use disorders living in the community.

Unlike other mental health and substance abuse services managed by the Department of Health Services, Comprehensive Community Services (CCS) provides programming to people of all ages -- youth to elderly -- living with either a mental illness and/or substance use disorder.  CCS is for individuals who need ongoing services beyond occasional outpatient care, but less than the intensive care provided in a hospital setting.  The individual works with a dedicated team of service providers to develop a treatment and recovery plan to meet the individual's unique needs and goals.  A 2013 study (PDF,  1.2 MB) of the consumer experience in CCS found this targeted, community-based approach is effective in promoting better overall health and life satisfaction. CCS reduces an individual's reliance on costly high-end services, such as emergency rooms.

Eligibility for CCS

Eligibility for CCS is determined through a screening  process conducted by the county-based provider organization.  This screening process is repeated annually to assess the individual's progress.

Statewide expansion

CCS became available to counties in Wisconsin in 2005. The number of individuals enrolled in CCS Programs has grown every year.

The 2013-2015 biennial budget provided funding to expand CCS statewide.  The investment allowed the state to pay the non-federal share of Medicaid costs for counties that adopted a regional service delivery model, effective July 1, 2014.  Developing regional service models increases access to CCS and creates efficiencies in administration. Presently, there are 22 certified regions. One proposed region is undergoing Department of Health Services review (Map of regions). At this time, CCS is available in 58 counties and one tribe. When all 23 regions begin serving clients in 2015, CCS will be available to 95 percent of the state's population.


Information for individuals and their families regarding the CCS Program, including what services are available and how to enroll.


Information for county staff, service provider staff and other stakeholders in the CCS Program, including training resources and resources on the CCS expansion initiative.

Client rights

There are rules to ensure patient rights are protected. The Client Rights Office is responsible for the implementation and oversight of patient rights for individuals receiving services for mental illness or substance abuse in Wisconsin.

Contact CCS Program staff

The Division of Mental Health and Substance Abuse Services oversees the CCS Program for the Department of Health Services. If you have general questions about the program, please call 608-266-2717 or email DHS DMHSAS CCS Support.

For information on services available in your area, please use this directory to find contact information for your county or tribal agency.

Last Revised: October 1, 2015