Comprehensive Community Services (CCS): Consumers

Comprehensive Community Services (CCS) is a program available to people of all ages living with a mental illness, substance use disorder, or dual diagnosis. Each individual's experience with CCS is unique.

Find a Program

CCS is supervised by the Department of Health Services and administered at the county or tribal level. Use this map to determine whether CCS is available in your area. To learn about CCS programming in your area, please use this directory to find the contact information for your county or tribal agency.

Supports Offered

CCS is built around proven treatment and support methods. The programs offered through CCS are designed to promote and support recovery by stabilizing and addressing an individual's critical mental health and substance use concerns, including an individual's ability to self-manage their physical and social health; and an individual's ability to meet their basic needs, including housing, education, and employment skills.

In CCS, the individual takes control of their treatment and recovery. Programming is provided by a variety of people and may include:

  • Case management (Coordinating and monitoring services to ensure the individual receives timely and appropriate care)
  • Communication skills training (Developing interpersonal skills, conflict resolution, and assertiveness)
  • Community skills development and enhancement (Developing independent living skills)
  • Employment related skill training (Assistance in gaining and utilizing skills necessary to find and hold a job)
  • Individual and family psychoeducation (Developing coping skills to manage the issues posed by mental illness and/or substance use disorder)
  • Medication management
  • Physical health and monitoring (Managing side effects and symptoms of illness, including monitoring of vital signs)
  • Recovery education and illness management (Identifying supports for recovery and advocating for those supports)
  • Residential support services
  • Therapy
  • Substance use disorder treatment

Individuals enrolled in CCS work with a dedicated team to decide which programs and supports will assist the individual to reach their recovery goals.

Enrollment Criteria

CCS is for individuals who have needs for ongoing services resulting from mental health and/or substance use disorders, but who are not in need of Community Support Program (CSP) services. (Brochure: Journey to Recovery - CSP, CCS, CRS (PDF, 381 KB) )

CCS is available to all residents of counties and tribes providing CCS programming. The county-based or tribal-based provider use a screening tool developed by the Department of Health Services to determine if an individual is eligible for CCS. This screen assesses the level of need for potential CCS members. After completing the screen, information describing diagnoses, risk factors, daily living skills, and substance use is recorded in an online program which uses a formula to determine an individual's level of need. Individuals with the appropriate level of need may enroll in CCS. 

The Mental Health/AODA Functional Screen is for adults. The Functional Eligibility Screen for Children's Long-Term Support Programs is for children.

This screening process is repeated annually by providers to assess the individual's progress in treatment.

Enrollment Process

CCS programming is delivered by county-based or tribal-based organizations. To learn about the services available in your area and to inquire about enrollment, please use this directory to find contact information for your county or tribal agency.

Client Rights

There are rules to ensure patient rights are protected. The Client Rights Office is responsible for the oversight of patient rights for individuals receiving services for mental illness or substance use in Wisconsin.

Last Revised: May 22, 2018