CST: Families and Consumers

Children and their families are at the core of Coordinated Services Teams (CST) Initiatives. Based on the wraparound model of care, CST Initiatives empower parents (and their child) to select the supports and interventions they believe are needed to stabilize their child's emotional, physical, and social well-being.

Our wraparound vision

To transform the children’s mental health and substance use system to better meet the needs of children and families by developing a seamless, comprehensive children’s behavioral health system by utilizing wraparound as a model for support.

Our wraparound values

Family voice and choice

Family and youth/child perspectives are intentionally elicited and prioritized during all phases of the wraparound process. Planning is grounded in family members’ perspectives and the team strives to provide options and choices that reflect the family’s values and preferences.


The wraparound team consists of individuals agreed upon by the family and committed to the family through informal, formal, and community support and service relationships.

Natural supports

The team actively seeks out and encourages the full participation of team members drawn from family members’ networks of interpersonal and community relationships. The wraparound plan reflects activities and interventions that draw on sources of natural support.


Team members work cooperatively and share responsibility for developing, implementing, monitoring, and evaluating a single wraparound plan. The plan reflects a blending of team members’ perspectives, mandates, and resources. The plan guides and coordinates each team member’s work towards meeting the team’s goals.


The wraparound team implements service and support strategies that take place in the most inclusive, most responsive, most accessible, and least restrictive settings possible and that safely promote child and family integration into home and community life.

Cultural and linguistic responsiveness

The wraparound process demonstrates respect for and builds on the values, preferences, beliefs, culture, and identity of the child, youth, family, and their community.

Individualized and developmentally informed

To achieve the goals laid out in the wraparound plan, the team develops and implements a customized set of strategies, supports, and services.


The wraparound process and the wraparound plan identify, build on, and enhance the capabilities, knowledge, skills, and assets of the child and family, their community, and other team members.


The wraparound team does not give up on, blame, or reject children, youth, and their families. When faced with challenges or setbacks, the team continues working toward meeting the needs of the youth and family and achieving the goals in the wraparound plan until the team reaches agreement that a formal wraparound process is no longer necessary.


The team ties the goals and strategies of the plan to observable or measurable indicators of success, monitors progress in terms of these indicators, and revises the plan accordingly.

The Foundations of Wisconsin Wraparound
A series of videos on the principles and practice of wraparound is available for free online. These videos are intended for anyone interested in learning about the wraparound process including: children and families; care providers; and individuals and professionals involved with CST Initiatives. 

What is provided through CST Initiatives?

A CST Initiative is a group of individuals, including family members and service providers, who work together to respond to the service needs of the child and their family. This wraparound process aims to achieve positive outcomes by providing a structured, individualized team planning process. Research shows that this approach is more effective for the child and their family.  Additionally, this collaborative approach results in a plan of care that is more relevant to the needs of the child and their family. The child and their family develop and refine their problem-solving skills, coping skills, and belief in their ability to complete tasks and reach goals.

Enrollment information

Participation in a CST Initiative may begin through a referral from any systems of care agency (mental health, juvenile justice, special education, child welfare, etc.), tribal courts, or any other organization a child is involved with, as well as family or self-referrals. More information on the enrollment process is available from county and tribal agencies with CST Initiatives. 

Counties: Find contact information for your county agency

  • Adams
  • Ashland
  • Barron
  • Brown
  • Buffalo
  • Burnett
  • Calumet
  • Chippewa
  • Clark
  • Columbia
  • Crawford
  • Dodge
  • Door
  • Douglas
  • Dunn
  • Eau Claire
  • Florence
  • Fond Du Lac
  • Forest
  • Grant
  • Green
  • Green Lake​
  • Iron
  • Iowa
  • Jackson
  • Jefferson
  • Juneau
  • Kenosha
  • Kewaunee
  • La Crosse
  • Lafayette
  • Langlade
  • Lincoln
  • Manitowoc
  • Marathon
  • Marinette
  • Marquette
  • Menominee
  • Monroe
  • Oconto
  • Oneida
  • Outagamie
  • Ozaukee
  • Pepin
  • Polk
  • Portage
  • Price
  • Racine
  • Richland
  • Rock
  • Rusk
  • St. Croix
  • Sauk
  • Sawyer
  • Shawano
  • Sheboygan
  • Taylor
  • Trempealeau
  • Vernon
  • Vilas
  • Walworth
  • Washburn
  • Washington
  • Waukesha
  • Waupaca
  • Waushara
  • Winnebago
  • Wood

Tribal nations

  • Bad River Band of Lake Superior Chippewa Indians
  • Forest County Potawatomi Community
  • Ho-Chunk Nation
  • Lac Courte Oreilles Band of Lake Superior Chippewa Indians
  • Lac du Flambeau Band of Lake Superior Chippewa Indians
  • Menominee Indian Tribe of Wisconsin
  • Oneida Nation of Wisconsin
  • Red Cliff Band of Lake Superior Chippewa Indians
  • St. Croix Chippewa Community
  • Sokaogon Chippewa Community
  • Stockbridge-Munsee Band of Mohican Indians

Client rights

There are rules to ensure patient rights are protected. The Client Rights Office is responsible for the implementation and oversight of patient rights for individuals receiving services for mental illness and substance abuse in Wisconsin.

Contact CST Initiatives staff

If you have general questions or concerns, email the Division of Care and Treatment Services.

Last Revised: January 22, 2021