WRC: Visitor Information

Family members, friends, and others who provide support to WRC residents are encouraged to visit.

  • Visitors must be on the resident's approved visitation list.
  • Visitors must have completed a Visitor Questionnaire, F-02819, on file. 

Visiting hours

  • Mondays and Tuesdays: Zoom visits 6:00 p.m. to 8:45 p.m.
  • Wednesdays-Fridays: In-person visits 6:00 p.m. to 8:45 p.m.
  • Saturdays, Sundays, and holidays: In-person visits 8:00 a.m. to 3:45 p.m.

Zoom visitation will not take place on holidays recognized on a Monday or Tuesday. In-person visitation will be hosted on holidays. Holidays include New Year's Day, Martin Luther King, Jr. Day, Memorial Day, Independence Day, Labor Day, Thanksgiving Day, Christmas Eve, Christmas, and New Year's Eve.

How to schedule a visit

Zoom visits

One 30-minute Zoom visit per week is allowed per week. You must have a valid email address to visit via Zoom.

In-person visits

Two, one-hour in-person visits per week are allowed as space allows. These visits are scheduled on a first-come, first-served basis. Please schedule in-person visits at least two business days in advance. 

To schedule a Zoom visit or an in-person visit, send the following information to DHSWRCVisitation@dhs.wisconsin.gov:

  • Name and DOC number of the person you wish to visit.
  • Preferred date and time of the visit on he days and within the hours listed above.
  • Any alternative dates/times that work on the days and within hours listed above. If your preferred date is unavailable, an alternative date will be scheduled and you will be notified.
  • Names and dates of birth of all visitors who will be present.
  • Your phone number in case connectivity issues arise, if requesting a virtual visit.

Visitors without access to email may call 920-426-4310, ext. 4182. It may take staff up to 48 hours to respond to your request.

Information for in-person visitors

Visitors will not be allowed to enter or leave from approximately 12:30 p.m. to 1:00 p.m. while the formal resident count process is occurring.

All in-person visitors must:

  • Pass a COVID-19 screening.
  • Wear a face mask that is provided at entry during their visit.  
  • Pass through a metal detector prior to entry. Visitors will be denied entry to the visiting room if they are unable to successfully clear a metal detector after three attempts. Please avoid wearing metal jewelry or clothing with metal, such as buckles, snaps, bib overalls, wire undergarments, etc.

Special accommodations
Accommodations for visitors who are unable to successfully walk through and clear the metal detector due to a medical appliance/assistive device should be requested using form DOC-2424, Visitor Requesting Accommodations (this form may be requested). The visitor's physician must complete, sign, and return the form via fax or mail to the security director or superintendent for approval prior to the visitor being allowed entrance.

Visitors who utilize a wheelchair must use a wheelchair approved by the institution. This may be a personal wheelchair or one provided by the institution, as determined by the institution. Personal wheelchairs are subject to search.

Policies and procedures
Visitors are encouraged to review the visitor information brochure before visiting.  

All visitation must adhere to rules listed in WRC Visitation Policy 5.4.4 (this policy may be requested).

  • Arrival and entrance: Visitors should arrive no more than 15 minutes prior to the start of visiting hours. Security staff will stamp a hand of all visitors. This hand stamp will be checked when entering and leaving secure areas. Visitors age 16 or older must provide photo identification. Acceptable forms of photo identification are a:
    • Valid state driver's license.
    • Valid passport or visa.
    • Valid Department of Transportation photo I.D.
    • Valid military identification card.
    • Valid tribal photo I.D.

Amish visitors who do not possess photo identification as a requirement of their religion must provide the facility with a signed and notarized affidavit from their bishop. The affidavit must include the physical description of each proposed visitor.

  • Prohibited items: The following items are prohibited. This is not a complete list of prohibited items. 
    • Weapons
    • Cell phones, cameras, pagers, recording equipment, and all other electronic devices
    • Illegal drugs, alcohol, tobacco, and related products
    • Matches and lighters
    • Purses
    • Strollers
    • Money or other items intended to be given to a resident
    • Reading materials or other papers, without prior approval
    • Pets or other animals, except for those required as service animals for persons with disabilities
    • Food/beverages. Vending machines may be available inside the visiting room.
  • Allowed items: The following items may be carried in if they pass inspection. This is not a complete list of allowed items. Baby items must be carried in a clear plastic bag.
    • Money, not to exceed $20 per visitor
    • Comb, pick, or brush, limited to one per visitor
    • Up to two (2) baby blankets per child
    • Up to four (4) diapers per child (diaper bags are not allowed)
    • Up to two (2) plastic baby bottles per child
    • One (1) hand-held baby seat per child
    • Diaper wipes, which must be kept in a clear plastic bag
    • One (1) pacifier per child
    • One (1) coat and one (1) pair of gloves per visitor
    • Head wear (provided it does not conceal identity)
    • One (1) facility locker key
    • Medically necessary medications, which may include inhaler, nitroglycerin, EpiPen, etc.
    • One (1) umbrella per visitor (must be left in the entryway and not allowed in the visiting room)
    • A maximum of 10 snapshots carried loosely. No Polaroid pictures allowed.
  • Visitor clothing: Visiting areas are intended to be an atmosphere that is appropriate for families and friends of all ages. Visitors who are not dressed appropriately may be denied entrance. Footwear must be worn at all times. Restrictions apply equally to men, women, and children. The following items are prohibited:
    • Watches.
    • Transparent/translucent clothing.
    • Shorts that do not reach fingertip length when the visitor stands with upright posture, arms straight down, fingers extended.
    • Skirts and dresses that do not reach fingertip length plus three inches when the visitor stands with upright posture, arms straight down, fingers extended.
    • Tops and dresses that are strapless, tube, or halter style, or that expose the midriff or back.
    • Camisoles and tank tops must be worn under other clothing.
    • Spandex, Lycra, or other stretch fabrics. Tops, tights, or leggings of this material may be worn under attire of appropriate length as identified in this section.
    • Exposed undergarments.
    • Clothing with revealing holes, tears, or slits.
    • Clothing or accessories with obscene or profane writing, images, or pictures.
    • Gang-related clothing, headwear, shoes, logos, or insignias.
    • Any clothing that may have the potential to cause undue attention.
Last Revised: November 15, 2021