COVID-19: Secure a COVID-19 Treatment Telehealth Appointment

Person having a video visit with a physicianIf you test positive for COVID-19, antiviral treatments are available to help prevent you from becoming seriously ill, hospitalized, or dying. You must be able to take this treatment within five days of your symptoms starting. Due to this short amount of time, the Wisconsin Department of Health Services (DHS) is offering telehealth services to quickly connect with a clinician who can determine if you are eligible for this treatment and prescribe it. It is essential that people who test positive for COVID-19 seek access to a prescribing clinician as soon as possible, even if symptoms are mild.

Life-saving COVID-19 antiviral treatments are free and available at over 600 pharmacies in the state. Insurance is not required. Treatment is not a substitute for vaccination, which can prevent serious illness, hospitalization, and death.

Telehealth is only for COVID-19 treatment, not for any other medical need or for medical emergencies. If you are experiencing a medical emergency, please dial 911.

Before getting started, make sure you have:

  • A list of medications, supplements, or vitamins you are taking.
  • A copy of your lab results within the last three months if you have kidney disease.

Clinicians are available seven days a week from 8 a.m. to 8 p.m. CT.

Start the process online

or call 833-273-6330

 

This treatment is not a substitute for vaccination, which can prevent serious illness, hospitalization, and death. Learn more about getting vaccinated.

Learn more about COVID-19 treatments on DHS’ treatments webpage.

Need help?

Telehealth service is offered in collaboration with Color Health, Inc. If you need help, contact the Color Support Team at 844-352-6567 or email treatments@color.com from 8 a.m. to 7 p.m. CT.

Frequently asked questions

Accessibility

Who is eligible to participate in telehealth?

You can use telehealth if you:

  • Test positive for COVID-19 and have mild to moderate symptoms which started no more than five days ago.
  • Are currently in Wisconsin.
  • Are ages 18 and over.
  • Are at risk for developing severe COVID-19.

People who have had symptoms for more than five days, who may be pregnant, or who may not be at risk for severe illness based on age and medical history may not be eligible for antiviral treatment through this program.

If you are experiencing a medical emergency, please dial 911.

How do I know if I am at risk of developing a severe case of COVID-19?

Risk factors for becoming severely ill with COVID-19 include:

  • Age 65+
  • Asthma
  • COPD
  • Cancer
  • Diabetes
  • Hypertension
  • Overweight
  • Chronic Kidney Disease
  • Chronic Liver Disease
  • Chronic Lung Disease
  • Dementia
  • Physical inactivity
  • Smoking
  • Disabilities
  • Heart disease
  • HIV
  • Weakened immune system
  • Mental health conditions
  • Pregnancy
  • Sickle Cell or Thalassemia
  • Solid organ or blood cell transplant
  • Stroke
  • Substance use disorders
  • Tuberculosis

For a full list of risk factors, see the Centers for Disease Control and Prevention (CDC) webpage.

What do I need for a telehealth appointment?

  • A smartphone or computer that has video capacity, or a landline.
  • A list of all medications, vitamins, and supplements you are taking.
  • A copy of your lab results within the last three months if you have kidney disease.

How much will this cost me?

  • Telehealth is a free service, neither you nor your insurance will be charged for the consultation.
  • The antiviral medications are also provided free of charge either at a pharmacy, or when overnight mailed to you.

Is telehealth offered in languages other than English?

Consultations for COVID-19 antiviral treatment are currently available in Amharic, Arabic, English, French, Haitian Creole, Hmong, Korean, Mandarin Chinese (simplified and traditional), Marshallese, Portuguese, Russian, Somali, Spanish, Tagalog, and Vietnamese.

Prescription information

Where can I get my prescription filled?

  • You can find pharmacies that have supplies of the antiviral pills Paxlovid and/or Lagevrio by consulting our map. There are over 600 pharmacies in the state of Wisconsin that carry these medications.
  • You could also elect to receive the pills in the mail.
    • If you choose home delivery, prescriptions received before 4 p.m. CT Sunday through Monday will be sent via next-day air to street addresses.
      • FedEx doesn’t deliver overnight on Sunday, so shipping is not available on Saturday.
      • This service is unavailable for P.O. boxes.
    • If you are requesting a consultation on Saturday, you may want to consider pharmacy pickup instead.
    • You'll be able to discuss pharmacy options with your clinician and may change your choice based on their guidance.

If I choose home delivery for my prescription, how will I know when it has shipped?

You will receive an email from our pharmacy partner WellDyne when your prescription ships. It will also include tracking information.

Appointment information

Do I need insurance for a telehealth appointment?

  • You do not need insurance.
  • No insurance information will be collected if you have health insurance.

How long does it take to get a telehealth appointment, and how long is the appointment?

  • There is an intake form that needs to be filled out to get started, that should take about five minutes.
  • Once your intake form is submitted, your telehealth call will start within five to 30 minutes.
  • The telehealth appointment is unlikely to last longer than 30 minutes. If you are connecting to the appointment via smartphone, be sure to have enough battery power to last through the call.

Do I need to download an app or install special software before the appointment?

  • You do not need an app or special software.
  • If you have a smartphone or a computer with internet capabilities, you only need access to video. You can also access telehealth through a phone call from a landline.

What if I miss my telehealth appointment?

  • For video consultations: A health care provider will wait up to 10 minutes for you to join the call. If you miss your appointment, please request another on by logging in to your account at Color Health.
  • For telephone consultations: If you don’t answer the first call, they’ll call you one more time after 10 minutes. If you miss both calls, please request another by logging in to your account at Color Health, or by phoning 833-273-6330.

If I have questions about telehealth, who can I ask?

You can email treatments@color.com or call 844-352-6567. They are open from 8 a.m. until 7 p.m. CT seven days a week.

Last Revised: November 2, 2022

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